The Westin Zagreb - Zagreb

I thought the hotel was pretty great, but in my 1st room the cable box was on the fritz and WiFi was a perpetual pain in the pretzel even though wireless routers are everywhere. Beyond that and the hotel bar closing @ 1am aces all around.

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The hotel service is as expected - known from previous stays in zagreb. Still it is interesting for 5 star hotelk two have ONE bathrobe for double room, no slippers, two complementary bags of coffee a day?Hope they improve in future.

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I appreciated the internet connections that were included and the friendly, service. Smilaj was my server a few mornings, and very attentive. My 4th time there and it is always a comforting experience.

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The Westin was a convenient and comfortable hotel with free wifi and generally good facilities and amenities. The building is not inspired in design but the standard of hotel and upkeep was good.

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The Westin is located only a few blocks from the Centre, easily within walking distance. It is situated near the National Theater and museums. It is also on the tram route for the Avenue Mall. The only issue we had was the lack of Wifi in the rooms. We needed to go to the lobby to use our IPad.

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I had lots of questions for the front desk folks. They were always helpful and willing to answer my questions. I also ate breakfast at the hotel and enjoyed the buffet.

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Nice and updated with modern furniture and comfort, in the center of town, have stayed in 5 star hotels in US that have not been this nice. Great views from higher floors. Old town Zagreb is spectacular with all kinds of restaurants and shops and history. Look forward to come back

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Very large hotel used for conventions and very busy. Refurbished not not nicely done of a 1980s building. Hard to believe it is rated five stars.

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The hotel was a little like the rest of Sarajvo bait tired and coming out of the war from 20 years ago. The tiredness of the hotel was surpassed by the helpful and friendly staff. Perhaps the Holiday Inn chain should redirect profits from other profitable Holiday Inn hotels into fixing a few things here.

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Nice hotel, good customer service. The breakfast buffet was awesome. I'm guessing a lot of north americans stay here as everyone was speaking english in the lobby. It was in a good spot to wander about and see the landmarks of pretty Zagreb.

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The hotel is located 15 min walking distance from the center of the old town, fairly convenient but not at the best location. I would rate the room and conditions of the Westin Zagreb as average compared to the other older SPG hotels and below average compared to the new SPG hotels.

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The Westin was really nice. I'm not sure it's 5 star but it's a good value for what you get. The walk to the train station and the old town is easy unless you are a fat, lazy American. . .which we are not! I'd definitely recommend staying here.

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Great hotel staff was extremly helpfull recommend this hotel for everyone

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Excellent hotel with very helpful and friendly staff. Clean and comfortable with a good attached gym (private gym that hotel guests can access with a good sized pool). Location is a ~10 min walk into the historic centre of Zagreb or an easy tram ride.

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They need to upkeep their rooms and fix the room air conditioning and fix the bathroom fixtures and make sure they work. We were moved and the room were not up to par. Also when asked they should advise you that the airport does not open till 5am, so do not bothering going there till then!

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I like staying at this Westin as it is close to the city center, easy walk to buses, and it is a top notch facility.

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stayed at this hotel and the hotel is about 10 minutes walk to the center where shops and restaurants abound. the room is small, like those in Paris but the comforts are there. the spa is a disappointment if you are after that. there is a tiny casino near the spa entrance and that was also a disppointment (but you dont stay here for the casino). the […] staffs are efficient, understand and speak english and are helpful. over all, we enjoyed our stay here. will return to this establishment. Đọc thêm

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Very professional stuff...great location...cleanliness of room and hotel overall was great....

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In general the Westin Zagreb is an okay business hotel. Not five star, but no worse than any other of its type. However, a few bad points. Bar food was not as described. 'Scambled eggs, asparagus and prosciutto' turned out to be an omelette. 'Hot strudel, vanilla ice and bitter chocolate sauce' came cold, with aerosol cream and a few chocolate shavings. […] Plus the room featured a filter coffee unit, but only instant coffee sachets, and coffee whitener so old it had set solid in the packet. Đọc thêm

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First visit to Zagreb and I wanted to be careful, so I booked a well established name - Westin. Altho' the hotel look dated on the outside, inside it is very well maintained. Rooms are clean and service is excellent. Don't forget to try the local Croatian wine at the restaurant - Kauthraker Pinot Crni. Most excellent!

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The hotel and staff were great. The spa is in great shape, very clean and worth a visit. I bought a tram pass the first day and sped all over the city withno problems. Tge tram stops right outside the hotel and trains come every 2-4 minutes during the day. All of the clubs and pubs recommended by the staff were great. If you have never been to the city […] before make sure you talk to the front desk. Have fun in Zagreb and enjoy your stay. Đọc thêm

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The worse 5 star hotel I have been.

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Very convenient, and close to old town. Staff great. Free internet. No A/C in fall (and probably spring) so temp was uncomfortable. Gym great. Breakfast very good but VERY pricey

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I was there with my husband who was on leave from his tour of duty overseas. The hotel staff were very pleasant and helpful with all our questions including getting laundry done before our departure. The buffet breakfast was outstanding with plenty to choose from. The hotel was close to all tourism attractions and a good staying point for day trips […] to surrounding areas. I have no complaints about this hotel at all. Đọc thêm

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Very comfortable hotel with excellent facilities. Staff helpful and friendly. Within easy walking distance of the town centre and old town - 15 minutes slow stroll. Or there are regular trams for the less mobile. Free wired internet in rooms, wi fi in reception. Parking is available. The air conditioning was very welcome due to warm evenings and nights. We […] would choose this hotel for a return trip to Zabreb. Đọc thêm

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We chose this hotel as a treat for our arrival into Croatia. The service was very good and the room clean and very comfortable. However, there were minor details which really let it down. The swimming pool was out of action while we were there and the robe provided was rough and threadbare, as were the towels. Yes, these are minor issues but considering […] the star rating and prices asked it seemed to be (particularly the towel/robe) an unnecessary let down. Đọc thêm

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Five star hotel with bar prices to match!

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Five star hotel with bar prices to match!

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A very nice hotel with a great service and perfect location while you are staying in Zagreb. I stayed in this hotel 2 maybe 3 times and every time was a very good experience. Fact that I am living in USA, I loved to be able to experience hotel which is offering all convinience factors like Westin hotels in USA. American type of management produced results... […] I will stay there again while in Zagreb. Đọc thêm

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Location, service, breakfast, neighborhood, convenicence, etc all good. Croatia National Theater that I saw a ballet is within walking distance, for example. Tram that goes to the 'downtown' is right in front of the hotel. You gotta try the tram. It's the state of the art. I stayed on the 9th floor. The view was magnificent. I recommend it.

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The hotel is in a good location. Reasonably central but in a quiet neighbourhood. I'm sure that once upon a time The Westin deserved the 5 stars that it advertises as having, but these days it is definitely in need of some re-decoration and modernising. It felt quite dated, but comfortable. Staff were friendly enough. The breakfast was very disappo […] inting. Đọc thêm

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I stayed in westin Zagreb hotel with my girl friend 4 nights. The location of hotel is not very bad. It takes only 4 stop by trum to main square. The hotel is overall is ok but can be never a 5 star hotel. I have no idea who gave them those stars. First of all the staff are not friendly. When you first enter the hotel it feels like nobody cares whereas […] in many others you receive a warm welcome. Another bad thing is they didn't change our bed covers 4 nights. The third night we throwed the covers almost to the floor in order to show staff it needs to be replaced. But no luck!! They just recovered our bed with the same dirty covers. Really disappointing. Of course you can just call front desk to change them but I guess I dont need to call them in 5 star hotel. They must just do it. Đọc thêm

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My room was uncomfortably warm. Opening a window was not helpful because it only opens 4 inches and nearby mass transit makes a lot of noise. Also, on the weekend there are nearby nightclubs with loud patrons congregating outside. This hotel can only do heating or cooling so if you book your stay after the hotel has changed to the heating season, the […] room thermostat will only adjust heat. The room was very clean and building is well kept. Đọc thêm

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The Westin Zagreb was a very comfortable, convenient place to stay during our visit to this lovely city. Staff was warm and inviting and accomodating - room was large, clean and well maintained - all in all a good experience.

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The hotel is a large, unattracive hotel not too far from the main sights, but we would not stay there again.

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I enjoyed staying in the hotel. Customer service starting from the front desk and up to the room service was striving to meet and exceed our expectations. Old town was in the close walking distance from the hotel. I strongly recommend travelers to consider Westin hotel as their top choice for staying in Zagreb.

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Yes

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The hotel staff were very helpful in our stay and even upgraded the room as this was our honeymoon. The rooms were clean and typical of what you would expect from a nice hotel in the US. The hotel is about a 10-15 minute walk from the main tourist areas but it is a nice walk and the areas seemed safe. One small complaint is that our window would not […] shut and thus the air conditioning would not turn on. As we had a suite, the AC in the other room was sufficient but it was mildly noisier and warmer than it would have been. Other that than, I would surely recommend to others looking for a nice place ti stay in Zagreb. Also the gym was massive with nice new equipment. Đọc thêm

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Excellent and friendly...

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Dejligt hotel beliggende tæt på centrum og cafe liv.

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Flott hotell, god mat og god service. God parkering i hotellets parkområde. Litt vanskelig atkomst pga mange enveiskjøringsgater.

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A little bit disapointed, when I first came with two big bags and a big jacket, got out from cab, nobody came to help me or carry my bagage (not okay for a 5 star hotel, even though a prepared a good amount of money for tip). They are taking some kind of reservation for costs in mini bar (200 euro) from your credit card, then after that they didn´t […] came once in four days to refill the mini bar.. Why take reservation for 200 euro when I can´t even spend 20 euro because of an empty mini bar after my first day.. Then when I turn on the TV, it stands "welcome miss my surname) even though I am alone and I am a mister.. Cleaning lady came in to clean my room 5 minutes after I have checked in, come on? No organization? Then she came in like 4-5 times in one day when I was in toilet or somewhere else in the room, no organization.. I am always staying at five star hotels and this one is not even close to that kind of level. Just ordinary service and rooms in a bad condition. Good location and the hotel is living for it´s name, nothing else. It´s the small details that makes that little extra and this hotel doesn´t care about the details even though it should because of a five-star hotel status. Đọc thêm

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So many things to implement ...

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God service, svømmebasseng og god beliggenhet, trikk rett utenfor.

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