Sheraton Nashville Downtown Hotel - Nashville

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We stayed at the Sheraton for 3 days and the maids did not come by once to make the room up...We called the front desk and asked them to send a maid to make the room up and it did not happen. On the day we left, a maid knocked on the door wondering when we were going to check out. Once we left the room the maid was there within a minute. I saw her enter […] the room as we got onto the elevator. Đọc thêm

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The reviews on hotels here on Hotels.com has always been right on the money. This one however had a guest review of 4.0. However this was more like a 2:( The room was dirty! The bathroom was old and had rust stains all over the tub as well as the sink. To top all things off the water that came from the sink and the tub/shower was a rust color. Not good […] at all. I felt like I was at a motel 8 with fee's like the Ritz! Đọc thêm

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Great location, great customer service from the front desk, and very nice room for the price.

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Every employee that my husband and I encountered was fantastic. That is where the pleasentries ended. Our room was not clean. We had animal crackers from a previous guest under one bed and a wadded up tissue under the other. There was no "standard" ammenities. i.e. microwave, refrigerator... etc. The fee for Wi-Fi was $15 per day and parking was almost […] $30 for self park. This is not including the names etched into the window or the ping type (you know, the rock hit the windshield type) all over the bathroom mirror. The absolute worst part was the shower faucet in the bathroom. It was loose in the wall so it was impossible to feel like you were in control. There was no control over the water temperature. Either it was scalding or freezing and the water that came out of the shower head was in a 1 1/2" diameter. You know the phrase, "you have to run around to get wet"... well... That is not far from the truth. The reason my husband and I stayed there instead of a Hilton property was it was within walking distance to Bridgestone Arena. Next time we will pay for a cab. Đọc thêm

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My trip was ruined by my overall experience from this Sheraton Hotel!! I paid way more than I should have ($399 night for 3 nights) for this sub-standard, out dated, no amenities, poor or no service... Sheraton Hotel. It's shocking they have it open because it is surely wrecking the Sheraton name. DO NOT STAY THERE...!!!!!!!!!!!

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The hotel had a good location and that is why I booked it. The room itself was not worth the money. The door jiggled when someone walked by and had to rig it myself so that it would not. Stood in inches of water when showered. Last night of stay walked into room and it was so hot. The air conditioner was putting out hot air. It was late and did not […] want to deal, so just had to cut in off. Staff pretty nice. Check in employee said he would call when room ready and did not. Waited a couple of extra hours for no reason. Đọc thêm

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Two years ago my husband and I stayed at this hotel and had a stellar experience, so I went back with a friend last week, just for one night. We arrived at 2:00 and were told check-in wasn't until 3:00, no problem. We had lunch and came back to the hotel at 3:30 and were told there still wasn't a room available. I was told that they would call me when […] my room was ready. At 4:15 I went back to the front desk to check and my room was ready, yet they had not called me. For almost $300, I think they should have given me the full amount of time in the room that I had paid for. I booked through hotels.com and paid in advance, yet in the morning there was a bill slipped under my door showing they had charged me the full amount for the room again. They reversed the second charge after I went to the front desk, but it was annoying nonetheless. The room was okay, room service so-so, location excellent. There are plenty of other hotels nearby, so I won't be staying here again. Đọc thêm

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Literally my coworker went to drop off his laptop (from the lobby) and come right back down and it took him 30 minutes. The next morning I attempted to come downstairs (15th floor) and it took 10 minutes for the elevator to show up to my floor, then because it took so long we hit just about every floor on the way down and half way down the elevator […] was jammed full with every floor stops from there on down. Hotel as ok at best, outside of downtown Nashville I wouldn't stay there again. Đọc thêm

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I travel very frequently for my job and have stayed in many hotels in many cities but this one was by far the worst. When we arrived a few of the lights in the room were burnt out and the in room phone didn't work. I later tried to take a shower before heading out that night and was treated to ice cold water. I made the front desk aware of this and […] they offered to send up maintenance. The following morning I tried to shower and again got ice cold water. At this point the hotel gave me a small credit (a fraction of the room rate) and offered to move me to a different room which I didn't accept as this was a pain. The final straw was that we did not get clean towels until 9:00 at night whcih was only after repeated calls asking for some. There are much nicer hotels in Nashville for the money. I would never stay at this or any of their properties again. Đọc thêm

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The service was great. Our room was not sufficient for four women. There was not enough light or mirrors in the room. We also found lines of lipstick on one of the mirrors. The overall setup of the room was bad. Also thought online info said they offered a complimentary breakfast and there wasn't one.

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Nice big and clean room...but no refrigerator in a hotel of that caliber? Hotel was full of 4-H'ers that were nice kids but elevators were almost non-functional due to transporting huge groups of kids from upper floors. We waited for a bellman over an hour trying to check out, then had to take stairs down 4 floors carrying all our luggage when bellman […] never showed and elevators never stopped at our floor despite waiting for them for the same hour. They shouldn't book so many if hotel isn't set up to handle the numbers. Too many issues. Will never stay at this hotel again. Đọc thêm

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The elevators were unaccomodating had to wait on them for 20 minutes Sunday night.

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We didn't check-in until around 6 and our room still wasnt't ready. The toilet had been broken the night be for and had to be repaired...should have been fixed before 3. The toilet still wouldn't flush, unless you held the handle down. We tried to order a movie and couldn't. We had to get maintance to fix it, we told him about the toilet and he said […] he already fixed it. And the thermostat for the heat didn't work. That siad the staff was nice and they did give us free breakfast for having to wait to check-in. The valets were very good. Đọc thêm

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It was great. Friendly service and great accommodation!! Price was rather high considering the accommodations. I paid $324.00 for one night for a double room.

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From dinner at Mortons...to the honky tonks of Broadway...this is a great place to stay if you want to enjoy all the fun of Nashville!!!

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Room was dingy; sheets felt like they had been covered in sandpaper. The lack of any type of continental breakfast, given the price, was an unpleasant surprise. The hotel staff were all extremely pleasant and accommodating. Lobby was clean and well-appointed. I would stay here again, but only if I got a really good deal. It is not worth the full retail […] price. Đọc thêm

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The Elevators suck. Had to wait for 15 min then took the stairs from the 10th floor down with about 8 other guest's. Other than that great hotel.

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Friendly staff, nice bar, clean room. Only complaint was extremely long wait for elevator every time even though there are four of them. One wasn't working at all and each one stopped at every single floor each time and there are about 25 floors.

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