Comfort Suites Columbus/Hilliard - Hilliard

We were able to get a great deal at this hotel and spread the word to other family members coming into town. It's surrounded by restaurants and convenience stores, close to the highway and a very roomy room. Staff was very friendly and helpful. The pool is not huge and was crowded but otherwise great hotel.

The hotel was great for the price. If you are looking for services, this is not the place. The desk is often vacant and you have to wait 10-15 or more minutes just to get someone to show up.

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Every time I went to the front desk, there was no one there. Even when I was trying to check in, it took about 3 minutes for someone to appear. And then, the young man spent about 5 minutes talking to someone on the phone about their "possible upcoming visit." Put them on hold and take care of your current guests! Also, a bell or something at the front […] desk to let them know that a customer is waiting would be very helpful. Đọc thêm

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We stayed at this hotel when our family went to the State Fair. The hotel was well kept overall. We did have 3 issues- 1) the bathroom toilet had not been properly cleaned and 2)the king bed squeaked anytime someone moved... very annoying when a spouse roles over and wakes others up, and 3) the safety lock on the door was falling out of the wall..... The […] staff was pleasant, the breakfast was good and the pool was nice. We liked the quiet location and having nearby restaurants. Đọc thêm

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Overall, the hotel was okay. We had several issues such as the air condition was leaking water in the room and the shower head was stuck on a undesireable position. Additionally, the door to the bathroom would drag on the floor when you opened it. There were few on staff that could help. Lastly, the breakfast was fair (I have had much better). For the […] most part, the hotel was okay and probably worth the price. Đọc thêm

My daughter and I had a very enjoyable stay. The breakfast could been a little better but overall everything was wonderful. The beds were very comfortable and the location to all resturates were great and all ponits of interset was great.

dogs barking all night. called down three times and nothing was done about it. ended up sleeping in a co-workers room a floor below. contacted the employee at the front desk and they said they couldnt do anything about it, because they had no rooms registered with pets in them. when i asked if they could move me, they said no. at check out i asked if […] the hotel was full last night and the young man told me no they had plenty of rooms. i was not happy. though this location is close to the office i visit in Hilliard, I will stay at the hotel next door. Đọc thêm

The night manager was not friendly. There were no linens for the fold out bed. We also accidently left a big body pillow, which no one seemed to have found.

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Very small hotel. often staff not at front desk for questions. We were denied extra pillows or extra towels when we needed. Staff did not clean pool area from past day-dirty towels, trash, no clean towels available. Ran out of food for breakfast bar. Overall it was made clear management was concerned about saving money not customer service. My worst […] hotel experience in some time. Đọc thêm

This hotel was great.The cleanliness was great,the most comfortable bed i have ever slept in in a hotel and the sleeper sofa was just as comfortable that also never has happen before.the staff was great at check in and check out but finding them any other time was difficult.we stayed here and visited the columbus zoo and stayed here on our way to kings […] island this hotel put the one at kings island to shame as far as comfort and cleanliness. Đọc thêm

We had a pleasant stay. The hotel was nice & in a great location. It seemed to me that they were under-staffed. On several occasions, there was no one to be seen behind the desk.

The staff was terrific, the hotel was very clean and attractive. We had two queen beds and a fold out queen sofa bed. Everyone agreed that the room was spacious, comfortable and very, very quiet! I'd definitely stay there again!

Had no problems at all in our stay at this hotel. It was clean and comfortable. All employees were friendly. Room was clean, pool area nice, breakfast good. I would recommend this hotel. Good location near shopping and not far from the city.