4,5
trên 5
Tuyệt vời
(348 đánh giá)
(Điểm trung bình của khu vực xung quanh
3,8)
Xếp hạng của Khách hàng trên Hotels.com
Xếp hạng của Khách hàng trên Hotels.com
Xếp hạng của Khách du lịch trên TripAdvisor
The location is ideal if you're into French Quarter party scene, the room is moderately spacious & comfortable. Breakfast selection was decent. My... complaint is strictly for the hotel management & front desk. When I made my reservation via Hotels.com for 2 rooms, I specified my request for adjoining rooms. Just to make sure, I called the hotel about a month ahead informing them about the request, the person I spoke to said "No problem." My guests arrived a night early, asked the front desk if my room would be adjoining (or at least next door), the person they spoke to confirmed that my room would be next to their room. When I check in the next day, first the front desk staff said "there will be a room next door, but not available yet, or I can give you another room that you can check in immediately." I told her I would wait. Then a couple minutes later she said she doesn't have a room next door, but there is one nearby. I was so confused, I kept on telling her that we've made the request over the phone a month ahead, a day before when my guests checked in, and even a few minutes ago she said there was an adjoining room. In the end, I got a room a few doors away. The hotel is small, so it's not too bad, but in principal, they didn't deliver their promise. After complaining for several minutes, she finally gave me 4 complimentary drink passes to be used at the bar next door. In the end, I didn't have the chance to use them. Do khách của Hotels.com nhận xét vào thg 5 15, 2013