The Boston Park Plaza Hotel - Boston

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I requested a 2 bedroom room and I was given a one bedroom room into which a second queen sized bed was squeezed. The position of the beds made it impossible to open the dresser except for the top drawer which could be opened by sitting on or lying on the bed. A long table that might have been a desk and a single chair just made the room more crowded. […] All time spent in the room found us sitting or sleeping on the beds. At first, I couldn't find the closet, but my son found it in the corner near the window. I did like the soap. I checked some other rooms on the floor and each contained a single, queen-sized bed. The hotel had charged my card for the full 4 night stay and there were many graduations (like ours) happening so I couldn't risk changing hotels. I don't believe I'll stay there again although we had stayed there before. Our accommodations on our first visit were very satisfactory. Our room number was 519. My son's first comment was "I don't think this was intended as a guest room. It must have been used for storage." I took photos showing the tight passage between the beds and furniture. I'm sure the space was not up to legal dimensions. An overweight person would have great difficulty. Đọc thêm

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The hotel has a great location, a block away from Boston Common. The lobby is beautiful, and the rooms, while small, are also very nice. The bedroom and shower were clean and worked great. The walls are paper thin, so you can hear other guest. Not the whole staff was rude, only every front desk attendant we spoke to. There is no reason to belittle or […] talk down to guest, there is also no reason to roll your eyes and be difficult. Should you pay for both hotel rooms and put one in your sisters name, you are unable to received both keys, even though you have both reservation numbers with you, and don't ask for an explanation, all you will get is a ton of eye rolling and snarly comments. Đọc thêm

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Concierge was fabulous!

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Room was small, cramped, old and run down. Toilet was so close to the wall that you had to sit on it sideways with your feet in the shower. Reminded me of a 3 star hotel in France.

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Absolutely lovely hotel....truly beautiful in the structure and "old world" charm. This isn't a fancy room, its a beautiful room. The room was comfortable, but smaller than typical hotel rooms. Its just a testimony to the beautiful hotels of the past where the rooms were warm and inviting. I loved the hotel, would surely stay again.

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Very nice lobby and room was not bad, just quite old. No wi fi in the rooms either

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Convenient location and pleasant staff. Room was TINY! The marble bathroom advertised only had a marble shelf. Coffee enough for two cups we had four in our party. Overall disappointed, especially for the money I paid. I would not stay again.

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When booking on the internet, a person should not be able to book a double bed if there are two people. There is absolutely no place to put luggage. It should kick it out indicating that the room is smaller than a european room. Rooms are ok-very old and cleanliness just ok. The location is the best part about this hotel.

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As someone said, the rooms are small and wifi internet is free only in the lobby, when internet is on, which only happened in the first morning. As in all hotels in America, breakfast is too expensive, but there are many surrounding options, including in the same block and building of the hotel. Otherwise the hotel is a standard pretty building with […] good standard service. The carpets are, as frequently in American hotels, pretty ugly! But the remaining decoration is nice. Đọc thêm

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Smallest hotel room I've ever seen. Ever.

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Dirty dishes from the room across the hall sat on the floor outside their door from the time we checked in on Friday afternoon until after we checked out at noon on Saturday.

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Computer system crashed when I got there and created a horrible customer service nightmare! Hotel management refused to accommodate customers for the extreme inconvenience. Also, the business center's Internet crashed as well, so I couldn't check in for my flight. Horrible experience for me, the location is great, though.

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location was great, hotel is massive. we booked a room with a full size bed; our mistake. the whole room was teeny tiny. bathroom so small one person could barely turn around. Our shower wouldn't turn off.

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Room was very small

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The room I stayed was a petti double and hardly found any space to move around. The bathroom was too small, the shower room was about 3ft x 3ft! Service staff, other than the front desk was not polite. Other than being closer to the Metro green line Arlington st., nothing good about the hotel to report.

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fantastic location, comfortable room but heating can be better

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the rooms are outdated and the bathroom are small have to walk far from the elevator

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Great location; great historic hotel. Would have been nice to have more electrical outlets in the room for electronics, but it's due to the age of the hotel. Highly recommend this hotel.

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This is a lovely old hotel, very close to Newbury Street, the Public Garden, and steps from the T. The only trouble we had was the fire alarm (and subsequent annoying announcements) for 90 minutes in the middle of the night! Other than that, comfy and clean!!!

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My wife and I just got off a cruise ship and decided to stay in Boston for a few days sightseeing, since we never visited Boston in the past. The Park Plaza was located very close to public transportation so getting around was very easy. The biggest complaint was that the rooms were not very quiet. You could hear muffled speaking from the adjacent rooms, […] and the police and fire vehicle sirens were heard during the night. Another complaint was that free Internet access could only be received in the lobby; for the price of the hotel I expected better. Đọc thêm

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Hotel was nice, lots of seating in the lobby area. Room was clean and comfortable. Only the house keeping staff tower lounge staff said good morning. When other pass, they don't say much of anything. Good evening hors d'oeuvres and a continental breakfast in the tower lounge - if you are a member or get an upgrade. Can't accommodate a lot of persons […] - not restaurant size. Bathroom and shower were clean but it needed a refresh of painting. Basic room service menu. Surrounding area is great - lots of restaurants and shopping. Walks around the Commons are always great this time of year. Check in and check out time did not take long, even though the hotel was getting busy. Lobby lounge open late and good drinks. Đọc thêm

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Stayed there for two nights, asked for room service in the second morning, but still not cleaned after coming back from dinner. Location is very good and front desks were helpful. The king bed is actually for a single man, quite small. May be nice for lovers in love.

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I like very much this hotel though it was a bit chilly morning and evening in the room, heating not too good!

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Great price for a nice room. One of my beds made a weird noise when I moved. One night we had fire alarms, but i only heard one beep and then 60 seconds later there was an announcement that we could go back to bed...I don't know if it was a false alarm, but the system was a little weird. Bed was comfy, TV works, bathroom was clean, staff was really […] nice. You have to pay for WiFi which is a little weird. Location was great, near a T stop and the Back Bay Area. Restaurant menu was a little small but the food was great. I would totally go back again! Đọc thêm

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general clean, staff ok, my only issue is how thin the walls are. We had three girls in our room, all over 30 just talking and enjoying a little music. Security was called twice due to the "noise" we were making. They even admitted the walls were thin.

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Great stay at the Park Plaza. Rooms were clean and beds very comfortable. Cannot beat the location right in the middle of the city, can walk to everything. All of the employees were very helpful and friendly. Will return.

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We had read mixed reviews about the hotel but we stayed in the king 2 room suite and it was very spacious with a great view of the city out all windows. It is in a great location in the city and there are several dining options within the hotel. I would recommend the hotel to th

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We enjoyed our stay at this hotel and were very pleased with our room and the view and also it was so convenient. We asked if there was an upgrade (which we knew were available but were told they were all full. I am not so sure but I know hotels do this. Comfortable stay tho' and would stay there again

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TEMPERATURE IN ROOM A BIT CHILLY SPECIALLY MORNING AND EVENING

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A crumbling, antiquated old hotel charging premium rates for slow to non-existent service (the advertised free Wi-Fi is applies only to the Lobby). Also, the front desk staff were rude to the point of being confrontational at checkout. This was one of the worst hotel experiences I've had in 20 years! HOTELS.COM needs to do an on-sight evaluation. […] This hotel is a detriment to the excellent Hotels.com reputation. Dan K Đọc thêm

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Very good overall. The evacuation at 2:45 AM by the fire department was different, but better safe thab sorry.

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The room was smallish, but the location and charm of the historic hotel more than made up for it. We easily walked or took the subway to all of the sites we wanted to see. The concierge was especially helpful to us.

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The room was big but really old and run down. The bed was comfortable but the couch & chairs were really old, worn and dingy looking. Cushions were not comfortable. Location was good and was just looking for 1 night stay and was cheaper than other places but I'd probably spend more and stay elsewhere next time.

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I've stayed at this hotel a number of times. It's in a great location for the price. The rooms are just okay. They are a bit outdated, but this place does have the feel of a "grand old hotel". The hotel is really big, so sometimes there is a long line for check-in and other guest services.

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We bought a single room, (and not the economy one) to walk in to learn that the only bed is a fold-out sofa. And there was a 10-12 person conference table. It was awful and insulting.

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