Hyatt Place San Antonio - Riverwalk - San Antonio

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We recently visited the Hyatt Place during our stay in San Antonio. The hotel staff were very friendly and assisted whenever we need additional information or restaurant suggestions. The rooms were kept very clean and house keeping always had our rooms cleaned daily before we would return to the hotel. Location was great! We rarely used our car during […] our stay because we would walk along the river to get to various places (Alamo, shopping, restaurants, etc). My only complaint was that for the price you pay for the rooms, they are very small. After looking at the hotel photos online we were disappointed in the room & bathroom sizes but the staff and having entertainment within walking distance compensated for the room/pricing of the hotel. Đọc thêm

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I enjoyed my stay with family. The breakfast was wonderful and easy for kids to navigate. The parking was great and the access to the Riverwalk Area was easy breezy. We will stay again!

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I was very pleased with everthing in the hotel, I have to say it was pretty clean that to me is one of the most important things about a hotel stay. But not all the ladies in the front were as helpful and as courteous as others. The people that are greeting their customers in the front should all have a HAPPY face, in my opinion anyway.

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The staff was very friendly and helpful. The hotel was well kept. The room was very nice and comfortable. Access to the riverwalk was a simple as walking out the back door. Breakfast was a bonus with lots of choices and plenty to go around. I'll be keeping this place in mind the next time I want to get away for a weekend trip.

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My stay was ok. I booked it b/c I thought it was downtown on the Riverwalk...but it wasn't actually downtown-downtown. We still had to take a cab to get to the action of downtown San Antonio and the nightlife/restaurants on the Riverwalk. The hotel itself is nice, but in my opinion, not in the nicest area. I don't think I would stay there again if trying […] to take another trip to the Riverwalk. Đọc thêm

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This was our first experience with Hyatt Place and what a wonderful surprise. The staff was very friendly and helpful. Our room was wonderful and even though the bathroom was small....other parts of the room made up for it. We enjoyed the quietness of the hotel and even though it took a few more minutes to get to our "destinations" on the river walk […] we finally figured out the best routes and enjoyed the scenery along the way. The breakfast was a delight and we enjoyed coming in at night and being able to have an extra treat of "cheesecake". Yes, we will stay again at Hyatt Place. Đọc thêm

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the hotel staff was very nice and the rooms were very nice. However the website made it seem like it was one of the closer hotels to the main part of the riverwalk.... this is not the case. Although the hotel is on the river it is a good 15-20 min walk to the part of the river that is home the restaurants and sight seeing. This would have been very […] nice to know when planning the trip because we probably would not have stayed here. Đọc thêm

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Everything was great but the only thing that happen to us was that the blanket that the sleeper sofa had was too thin and we asked for another blanket and we got one more and it was still not warm enough. I think the sleeper sofa needs a comforter like the beds have to be warm and comfortable. Other than that everything was great and we enjoyed our […] stay! Đọc thêm

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The toilet/ shower area is much too small. Other than average size people would have a difficult time using these facilities. Otherwise, everything else was good to excellent

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good size rooms

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We enjoyed our stay. We have stayed at this hotel at least 6 times in the past. However their breakfast still needs improvement. The waffles pieces are always stale and the selection is limited plus the coffee is not always hot. If they improve breakfast I would rate the hotel all 5 stars

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The hotel was just a spot to sleep so we really didn't get to utilize the pool or any of the other amenities. We were very pleased with the hotel though and it's location was great. We could just walk out the back door a few blocks down the river walk and were right where the river walk action was. The hotel staff was very friendly and helpful.

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The rooms are well appointed and larger than one may expect. It's a bit of a walk to the riverwalk area, but nothing terrible. Pool was nice, but a hot tub is desperately needed to round it all out. I would definitely stay here again.

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Interesting one this. First of all, the positive. The staff were excellent and very helpful. The location was also great, backing onto the river and the rooms were large and very clean. On the downside, I had to ask for a room change (first time I have EVER done this), because the room smelt very damp. It was really quite unpleasant. It seems to be […] coming for the unbelievably enormous aircon unit by the bed (honestly it looked like the millennium falcon from star wars had crashed through the wall). Staff asked if the floor was wet and I suspect the carpets had been recently cleaned, which is good I guess. They quickly moved me and the new room was much better although came complete with another space ship/air con unit. The other issue I have (and suspect this is common in old US hotels) is the obsession with beige. What's wrong with a bit of colour people! it's terribly depressing for me as everything just feels old. I wouldn't mention it, but it was hardly cheap. My overall impression though was positive, greatly helped by the attitude of the staff which was first class. Đọc thêm

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Hard beads

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Large clean rooms and a short walk to all the Riverwalk restaurants and bars!

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The staff was extremely friendly and very accommodating. They made it very easy. The room was very clean and exactly what we reserved. I will definitely stay again.

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Very nice personel...helpful and informed. Breakfast was really good and room was one of the most comfortable beds I've slept on while traveling. Would recommend it and will stay here again.

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The hotel was a great place to stay. It was quiet and the breakfast was great. The room was clean and the bed is probably the most comfortable bed I've ever slept on in a hotel. The bathroom is very small but the room has a nice sitting area and a bar area. I would definitely stay here again. Calvin worked the front desk and was very cordial and he […] lpful. Đọc thêm

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The location was good and backs the river. Some of the staff were not overly friendly and the room maids didn't clean up and replace dirty glasses. Nice sizes room but an extremely small bathroom and the air conditioner was too loud. Great full breakfasts and overall condition of the hotel was good.

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it was good but the staff can make some improvements when responding to customers needs. beside that everything else was excellent.

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We were quite pleased with the variety of items at the daily breakfast. There were some good vegetarian options. I particularily appreciated the free parking since I had rented a car. It was close enough to downtown to enjoy a quick 15 minute walk to get to the main arean of the riverwalk.

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No Room service, Rest rooms very tight / small, A/C was not working properly

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We stayed the weekend. Was a bit misleading in that it is a hotel on the river walk, but the back end if it. A lot walking to get the the "action" of the river. The complimentary was absolutely the best I've ever had. Great staff

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It was ok. The young lady at the front desk during the day was pleasant, the Saturday evening one was very bothered by us when we purchased an evening snack. The room was a great size and had features not usually seen in other hotels. We stayed on the first floor, which was rather unpleasant. It was loud and the walls are paper thin, I could hear the […] baby in the next room loud and clear. The location was decent. It was about a 10-15 minute walk from the busy part of the riverwalk but it was a nice area if you want to stay away from the hustle-n-bustle. Though it was a decent stay, I will not be staying there again. Đọc thêm

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it was very nice enjoy my stay will go back again. I really like the staff they was friendly and talkative to the customers. Never felt like home, the room was excellent

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Great visit. Service, quality, room space, cleanliness - excellent. Only criticism......breakfast. Eggs need attention.

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We had a wonderful experience here at the Hyatt Place, as we always do. We wanted to stay on the Riverwalk, to take advantage of the beautiful walk and proximity to the downtown area. It is on the edge of the Riverwalk, so it's quiet and peaceful, without all the busyness of people walking up and down the walk, but it is an easy walk to the Plaza, Alamo, […] and Market Square. At check-in, we were given a map of the downtown area to aid us in our "adventure." The rooms are comfortable, nicely furnished, and clean, and a nice size for our family of five to stay. Breakfast is good, much better than most other hotels' continental breakfasts. I also appreciate the value that we got, as parking, breakfast, and internet is all included in the price of the hotel room, unlike the other hotels on the Riverwalk, that all include additional charges for parking, internet, and breakfast. I would definitely recommend this hotel to friends and family. Đọc thêm

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While this hotel is techincally on the Riverwalk, it is 4 blocks away from the stores and resaurants. Nice sized room, clean, very good breakfast for free. Shower/toilet room was ridiculously small. the toilet seat was loose because the door bangs into it when you open and close it.

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Rooms very clean and spacious. Great location, 10 minute walk to The Riverwalk, Towers of America and 20minutes to The Almadome. Pool is small with limited space and sun beads, but visited in April so not a problem. Breakfast choice is limited but good quaility. One complaint is the hotel bar shuts at midnight, and the barman gave no notice. In-fact […] seemed to enjoy telling us it was to late, despite being in the bar for a hour. Đọc thêm

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Could have been better

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Girlfriend weekend get away was perfect here - 10 min walk to heart of Riverwalk but far enough away rooms were quiet. The inclusive breakfast was ok, but convience made it all ok. Free & plenty of parking. For a beautiful walk head out the back door and in the OPPOSITE direction of downtown - feel like your out in the country - great walk/runs!

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This is a great location - walking distance to the Riverwalk and the historic district, with some great neighborhood restaurants and bars (e.g. Fritte cafe and a great little tap room (whose name I forget!). BUT, the toilet in my room had not been cleaned (a guy would probably never notice, but a woman would) and I had a cold, and barely there, drizzly […] shower. When I reported this - and I was nice about it - it barely mustered a nod and an apology from the front desk staff. There were also pizza and take out coupons under my door, which made the hotel feel cheap. This could really be a neat hotel if they took it a little more seriously. Next time I'll try the Sheraton Four Points across the street. Đọc thêm

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Ladies at front desk were friendly and helpful. Nice breakfast. Quiet end of town. Convenient walk to everything. Clean, well stocked room. Would recommend.

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We had a king room/suite with a large pull out sofa for our granddaughter to sleep on. There was a wall between us (no door) which provided some privacy, which was nice. The staff was extremely friendly and did everything they could to help us feel at home in San Antonio, giving us directions to places and such. The bed was VERY comfortable, but the […] best thing was the complimentary breakfast! Three different kinds of hot breakfast sandwiches, besides all the usual waffles, muffins, cereals, etc. Hot cooked oatmeal w/lots of toppings, & delicious grapefruit sections as well as a fresh fruit bowl of orange sections & melon chunks. Made me look forward to getting up. hotel is right on the Riverwalk .but a bit of a hike from all the shops and restaurants. But the weather was nice and we didn't mind walking. However, we took a quick cab ride home at the end of our evening. I would book this hotel again. Đọc thêm

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The hotel is nice, good breakfast, great staff. The bathroom is another story. I thought I was in a hotel in NY City. That bathroom was too small and cramped. Barely enough room to get around.

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