Candlewood Suites San Antonio NW Medical Center - San Antonio

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The service was great! However, the bathrooms were very dirty. Hair everywhere and the towels had stains on them. The pillow cases had hair and stains as well. Yuck!!

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Requested a non smoking and received a smoking. All you smell in the hallway is smoke. Was not pleased.

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Everything was good and acceptable about the hotel. The problem is getting there. The infrastructure in San Antonio really isn't the best or most logical. You can miss this hotel easily and then you'll have to make U turns and other maneuvers to get there. There is no back street you can use to get there by car unless you're walking to the hotel. Use […] google maps and look at the street view to locate the Candlewood Suites sign that will denote its location. The hotel is tucked in the back about 100-200ft from the feeder road. Other than that its a great hotel. Friendly staff and a great stay. Đọc thêm

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This was a nice hotel. Rooms were nice and clean. Outside area had plenty sitting spots and dog area. Only issues - bed was very squeaky everytime u moved and when neighbors closed their room door my room door would shake as well. Scared me a few times in middle of night. Otherwise would stay again. Staff was friendly and gave great directions to p […] laces! Đọc thêm

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The couch was caving in and so was the bed. I could feel the springs from the mattress and woke up with back pain. The plumbing overflowed and I had to fix it myself when the staff told me they would have it fixed the next morning, but how would we go to the bathroom that night? We were not even offered an alternative! We overall were not pleased for […] the price we paid! A real dump! Đọc thêm

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Great staff! Daniel went out of his way to make my stay pleasant. Thank u!

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Kids were running the room above, very disruptive.

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Rejuvenated for regular work.

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The room was fantastic; large and comfortable. I also thought it was a nice touch that they had free laundry, and didn't gouge you on the prices for things from the cupboard like laundry and sodas. The hallways smelled a bit like smoke but the non-smoking rooms were fresh and clean. The ONLY thing I would change is that they need to add more lighting […] outside. The hotel is tucked away from the expressway, and the lighting is very dim and blocked by trees, so it felt a little unsafe, especially after reading about breakins. But we had no issues, and would absolutely stay there again, especially if I had to stay more than one night. Đọc thêm

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Had trouble finding it, but after driving around for an hour, called and Mike stayed on the line with me until I found it. Hotel service - there was not really any service, as they do not clean the rooms but weekly. If you need clean sheets or towels, you had to take your dirty ones to them and they would give you clean ones. Guess that meant you would […] have to make your own bed. They did have a room downstairs with tables/chairs, laundry and vending machines that were convenient. It was close to the medical centers, restrauants and grocery store. It was an OK stay and the price was great. . Đọc thêm

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I was very happy with the hotel, I just wish I could have stayed longer. I now know for next time candle wood suites every time. Thanks! Keep up the good work!

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The hotel was pleasing with no issues. The price was also very reasonable for the quality of the room. I would stay here again.

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Will look else wear. The hotel staff was friendly. The hotel was not what I expected. It is an older hotel building & it shows. Laying in bed for only a few minutes I found a spider in my bed. The price wasn't bad for getting a kitchen Along with the room. For some reason we got the handicap room with a chair in the tub. It seemed like you can hear […] everything through the walls. Đọc thêm

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We tend to stay @ Candlewood hotels mainly so we can cook in the am if we stay for a few days. They always have clean rooms, good service, free laundry facilities & pool, that makes are stays SO convenient.

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Everything was great . Everybody friendly. The only thing was I found a hair in my pillow and thought that was disgusting good thing I had taken an extra pillow :) besides that my experience was great

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This was a clean and functional room. You get really good value for your money. They have free washers and dryers for your use. It's very practical and I would recommend it.

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The suite had everything I needed for a 3 day stay. The "Cupboard" where guests could purchase easy to cook items and do laundry would be ideal for longer stays. The workout room and pool were great because there is no place to walk or run if you want to get exercise.the hotel was undergoing renovations, so it was noisy during the day. They were also […] going to turn the water off for 24hours. Đọc thêm

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Hotel staff was really nice. This hotels location was great & the rooms were nice & clean. There were a few things that we were not pleased with like when we made reservations for 2 adults & 1 child for a suite, we were told there was a sleeper sofa for our grandson but they only had a queen size bed & a recliner chair & no more roll-a-way beds so our […] grandson had to sleep on the floor. The only other negative thing I would have to say is that some of the rooms were being remodeled and we were not informed about this until we checked in. The work crew would start at 7AM so we were woke up every morning with banging hammers... Not good for those that were on vacation and wanted to sleep in late! Over all it was ok, we plan on going back to stay when all the remodeling is over... Đọc thêm

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Room was comfortable for all of us to visit in with our family. Only drawback is the sleeper sofa but none of them are ever comfortable. pool was a bit cloudy but was the end of the day in a booked solid hotel. Overall definetly stay again.

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Finding the hotel was difficult. It is back off the road, so you have to really pay attention for the sign. room was clean. I wish I had stayed somewhere with breakfast in the morning, they do not have it here. Plenty of hot water and free wifi. I liked that feature. All-in-all not a bad stay, but I really missed the breakfast feature.

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This hotel was a very good value and in a location both safe and convenient, but there were several issues which bothered me. --hotel hallway carpet was dirty (needed vacuuming and shampooing both) --recliner in room didn't function well --shower didn't work well and was only a little improved after maintenance worked on it. --internet access was via […] a hard-wired system. . .good thing I had my own ethernet cord as theirs didn't work. On the good side: --bed was VERY comfy --interior of my room/efficiency was clean --kitchenette was great --felt safe for single female traveler A little more attention to cleanliness and repair would have made this a place I would return to without hesitation. Instead, I would think twice before returning. . . but the value might win out! Đọc thêm

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Overall, the hotel staff were very friendly. The location is very convenient for those with business near the Medical Center. However, the hotel itself could use some remodeling - the hallway carpet is dark and looks like it needs to be changed. Walls could use repainting to lighten the atmosphere.

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This hotel smelled like a hair salon (not kidding, it smelled like chemicals), and the smell of potpourri was so strong in my room that it was overwhelming. It also looked like the hallways had not been vacuumed in MONTHS. All that being said, the room was generally clean and the bed was comfortable. I won't be staying again, as the same price can […] buy me a better room somewhere else, but the room itself wasn't dirty. Đọc thêm

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Hotel employees were very helpful and easy to work with. I was surprised that during my 3 night stay no one ever cleaned the room, brought in fresh towels, or even simply stopped by to make the bed. Maybe that is the way this particular hotel always operates, but it was my first experience with that sort of protocal. The room was a nice size, clean, […] and quiet. The bathroom was quite accceptable and that is one room which many hotels fall short on. The hotel can be hard to find the first time due to the fact that it is about two hundred yards back off the road. There is a sign next to the road, but you had better be looking for it. I don't know what the nightly rate was as I booked a package deal through Expedia, although what ever it was it would be easier to swallow had they included a continental breakfast (no pun intended). There are snacks and breakfast foods which you may purchase separately. I of course opted for the hot delivered Dominos pizza at night and cold left overs in the morning. Before I forget, the hallways stunk of cigarette smoke, I'm talking worse than a 1960's Las Vegas casino, but it did not seem to permeate into the room. For that I was very grateful (the not into the room part). And may I say that I will never again use Thrifty car rental. The car was given to me dirty and after three attempts, due to my persistance, they finally got the windows clean, but did nothing but rinse off the outside leaving it covered with water spots and the original dirt. Đọc thêm

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I did like the hotel, the bed was INSANELY comfortable, my only issue is in the 3 night stay we were there our room was never cleaned. The staff was really nice and helpful location a little hard to find but my GPS was going a little crazy and Im not too familiar with that area.

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Todo estuvo excelente. Lo recomiendo ampliamente.

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Magnifica ubicacion que permite ir a diferentes lugares solo debieran corregir lo referente a la limpieza de la habitación ya que si bien es cierto que hay un aviso en el cuarto que la limpieza es semanal debiera de ser como todos los demas hoteles o bien que se aclare antes de hacer la reservacion ya que yo me enteré hasta que ya estaba en el hote […] l Đọc thêm

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El baño estaba muy sucio, sobre todo el sanitario tenia hongos muy sucio, si me dio mucho asco, tuve muy mala imprecion en la igiene..es todo

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