Holiday Inn West Kelowna - Westbank

Seems to be relatively new. Enjoyed our stay. Large room, clean. Great service. Only issue was access from the highway when travelling south. Poor or non-existent signage. Otherwise great place to stay.

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Great hotel but the neighborhood was not great

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Had a marvelous time and the hotel was great!!!!!!!! The service at the front desk was quick and they were very polite. They gave out free cookies which was greatly appreciated. The room was clean and the air conditioner worked. The pool, hot tub and gym were very clean and we greatly enjoyed ourselves using these facilities. Overall, we had a great […] stay at this hotel!!! Đọc thêm

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Staff was outstanding, ensuring that everything needed was taken care of. Convenient location situated between the two locations where meeting were scheduled. Rooms clean, spacious.

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The hotel staff were very organized when we arrived with our team of 16-18 year old boys. This had to be the easiest checkin that we have had. The hotel is very clean and well maintained. Rooms are large, clean and comfortable. Restaurants are nearby in walking distance. We will be back! Cloverdale AAA Midget Baseball Team

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We were on a family trip and stayed for one night. It was clean and comfortable. Not luxurious or like some of the local waterfront resorts, but we knew that going in. Since we went in the spring, we might have stayed at a lakeside resort for the same or similar price. Next time we probably will. That said, nothing to complain about really. It was quiet, […] convenient and the breakfast was good. Đọc thêm

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Friendly staff, nice facilities, good food, excellent stay.

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Really enjoyed the breakfast room service. Fast service with good food.

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would not stay again

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nice and comfy!!

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I was'nt impressed by the resturant the service was very slow and we had to wait over thirty minutes before our Food was served.

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service excellent

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very clean and friendly staffs. right beside hwy. very convinence.

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The staff was super friendly and the room was clean and comfy.

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We just needed to stay somewhere clean and quiet in the mid way of our trip.This was a good option. Not the best but clean enough. Only tip I can give you is that, although it say Breakfast included, they will charge you if you go above 20$, and kids eat free. For two adults we ended up paying 16$+tip in top of the 20$ coupon. Over all I am happy with […] the stay Đọc thêm

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Not sure if Hotel.com or Holiday Inn is responsible. King leisure room was reserved and paid for 3weeks prior to stay. We were given a queen room with sofa bed. The room was dirty and I would not of sat on the sofa never mind slept on it. The furniture was thread bare and very dirty. As room was on the bottom floor I would not be surprised if it was […] a pet room. As we do use hotels frequently I must give this one an unsatisfactory rating and would not recommend. Very unsatisfied patron! Đọc thêm

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For a one night or short trip this was a decent hotel. The food in the restaurant attached was good. The cleaning solutions they use in the hallways was too strong, but the rooms were fine as were the beds for sleeping. Not a lot of amenities for a longer stay, but the people were friendly and accomodating.

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Would stay here again. The staff was very friendly and helpful. the room was Comfortable.

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Stay was short but good. rooms were clean and well equiped. Unfortunatley the restaurant/bar was closed for the day before 8PM but fortunately there is a Boston Pizza in the same parking lot. The only problem was when I search for hotels near the airport this one came at 7.4 KLMS away. Unfortunatley it was close to a 70.00 cab ride both ways. We were […] just overnighting on the way back from Mexico so it was a long ride in the evening and super early morning to catch our flight. No issues with the hotel but if you want something close to the airport this isn't the one. Đọc thêm

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Very friendly staff. Pool was great but due for a little update and some lounging furniture

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I thought most verything about my stay at the West Kelowna Holiday Inn was first rate. That included the staff behind the front desk and also the employess in the adjoining restaurant. The food was good too. The one negative I would like to see improved was the wine and beer lists. Most particularly the Beer list,this did not include any local microbreweries […] such as the Tree Brewery of Kelowna Đọc thêm

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We were visiting the area to see our grandsons. Our selection to choose a hotel was location, amenities and cost. The front desk clerk was friendly but seemed to not be listening especially when he could not find our reservation because he did not even have a close guess on our last name after we just said it. Room was clean and spacious. We have no […] idea why we were given a handicapped room, my hubby is 6'3" so alot of the features were too low for him. We brought our grandsons to the hotel so they could play in the pool. This pool is not for younger children as the shallowest part (at both ends of the pool) is 3 1/2 feet. The hot tub however was great. We did check out the lounge during our stay and this was definitely the best part of the stay as the lounge and restaurant staff were friendly and the customer service was great. We tried some appies and the food was excellent. This hotel is only a short distance to a shopping district. If we were in this area again we would not choose this hotel as it did not meet our expectations and needs. However this hotel may work well for others. Đọc thêm

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Very helpful and knowledgeable staff.. Enjoy my stay.

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The gentleman that checked us in really was not helpful, very pleasant and polite tho.I asked him a few fairly straightforward, simple questions about things to do with the hotel and things in the area and he couldn't answer them. I was very surprised, after my 1 night stay I had the answers as I figured it out myself!

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My two sons and I checked in here late Friday evening after escaping a dreadful experience at another hotel. Perhaps it was just the difference between the two experiences but our stay here was excellent. The room was big and clean and comfy, and the staff were so knowledgeable and super friendly. We felt welcomed and at home. The kids loved the indoor/outdoor […] pool as well! We had room service from the on site restaurant for breakfast and it was delicious. A bit more than we'd usually pay but that's usual for room service I imagine! Overall and excellent stay. :) Đọc thêm

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Friendly staff,clean and comfortable rooms. Very welcoming. Would recommend to all my friends,

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Staff was very helpfull and courtous. WE have stayed there before and that is why we went back

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room was okay cheap compact fluorescent lights take away from comfort level of room , they were so harsh they caused a migrane. Staff was great. Restarunt in hotel closes early, Boston pizza is close by. Access and signing when comeing from the east (airport ) is poor.

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When we stayed there in June 2011, we were given a voucher for the restaurant for $20 off our meal. We charged the meal to our room and used the voucher, but on check out the voucher had not been applied and we were being charged for the whole cost. 2 days later they finally fixed it for us, but it shouldn't have been that difficult. There is a really […] good place to eat right across the street (The Cherry Pit). Prices are about 1/3 that of the in house restaurant and the food was better. Đọc thêm

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We have stayed here 2x before and it is always easy to get in and get out to the wineries in the area. This time we have a toddler and the pool was perfect for him. He enjoyed the heated pool inside with heated pool to the outside. Good service and no hassle. Not a 5 star, but clean and friendly. Recommended.

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Location of hotel is not easy to find. No free breakfast from this hotel and their restaurant is expensive. However there is a pizza place right next to it is quite good.

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We picked this hotel b/c it was the cheapest and we were only staying there for one night so we didn't want to pay to much. So the price was great, very comfy beds over all a very nice place to say.

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New, clean, comfortable! Exactly what we expected, were very satisfied.

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Knowing nothing about the area, we choose the hotel over the internet. The room was clean and the hotel staff were very friendly and accommodating. The room (3rd fl) seemed very warm when we arrived (Sept. 8) - the AC in the room worked on a LO setting even when turned to HI. The indoor/outdoor pool was clean and refreshing during the hot spell. The […] location of the hotel was on the outskirts of West Kelowna and about a 20-30 min. drive to Kelowna. If we had known, we would have tried to find a hotel closer to the center of the city. The only real complaint we had was with the hotel owned by the hotel. Service was non-existent! We were seated in a nearly empty restaurant (6 additional ppl) and were given glasses of water and a menu. When no one came to ask for our order after a 20 min. wait, we left and went next door to a Boston Pizza that served us immediately. Needless-to-say, the hotel restaurant got NO service from us! Đọc thêm

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The hotel was very nice, well appointed and the staff friendly and helpful. The room was clean and beds comfortable. We ate in the dining rom and enjoyed our meal. The lounge was nice and service good, Coming in from the north the entrance is quite tricky to figure out but is fine coming in from the south. I would stay there again.

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Good, however it is a little far from downtown

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Convenience location , clean , quite , good restaurant next door.... good price.

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In general a good place to stay. The hotel was clean, the housecleaning staff was very hardworking, and there was a nice indoor/outdoor pool, and jacuzzi. The hotel room could have used a mini bar to store cold drinks in. The restaurant attached to the hotel was terrible! Our dinner was dreadful, potatos were cold, steak was mostly fat and the washroom […] lights in the stalls were all burnt out. The serving staff was lazy and could have cared less there were patrons, they were more interested in talking to each other and the staff in the kitchen. I would recommend staying at the hotel but never to eat there. Đọc thêm

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The hotel itself is priced right for what you get. It's clean and quiet. We wished we had booked closer to the waterfront but it was only a 15 minute drive.

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The hotel is clean, centrally located, and very close to the vineyards! I had a great stay, went for a few bike rides from the hotel to the surrounding vineyards, and it couldn't have been any more scenic. The service is good and friendly, I'd stay here again!

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The hotel was clean and well maintained. The only problem was that the room was lacking a refrigerator. Otherwise the location is excellent and close to all attractions.

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