Napoleon Hotel - Rome

At arrival they checked me in promptly, walked me to my room and carried my luggage. The concierge, Roberto, was great. He recommended transportation options which included metro, train and bus as appropriate. He booked a last minute excursion to Pompeii for me and when they did not arrive to pick me up arranged to have me driven there without charge. […] Also offerred to provide a box breakfast or open 15 minutes early since I had to depart before breakfast hours. Room was upgraded, clean, and comfortable. Maintenance staff arrived quickly to help me adjust temperature and figure out electric converter. They offerred free happy hour in the bar, complimentary breakfast, free internet, and computers are available for your use if you do not have a laptop. I stayed at two other hotels in Rome before and after a cruise and this was my favorite because they were so pleasant to deal with and the location was ideal near the train with transportation to all the attractions easy/cheap. I highly recommend Napoleon Hotel. They surpassed my expectations in every way. Đọc thêm

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First, the positives: 1. Very easy walk from Termini Station to the Hotel 2. Subway right outside the front door of the hotel allows easy access to the Subway Station (however, Subway system in Rome is not like NYC as far as locations) 3. Very clean room and no complaints about staff 4. Good breakfast which was always well stocked 5. Quiet Rooms, even […] when located by elevator. The negatives are as follows: 1. Small room, however it was typical for a NYC room size so I didn't expect much more. 2. The location of the Hotel, while nearby the train station, wasn't very close to many of the main stites you will want to see, forcing you to either walk over 30 min to get to the sites, take a bus,cab, or subway. Overall I would recccomend the Napoleon Hotel, for the money in Rome I was satisfied but not blown away. Đọc thêm

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Excellent service! Very nice hotel. Good location. Great breakfast!

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We liked this hotel and even though its an older hotel, the bathrooms have been updated. Its clean and we absolutely LOVED Franco. He went above and beyond helping us with anything.

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The Napoleon hotel excels at customer service. The concierge was always willing to help with directions, confirming dinner reservations, maps and they even sold cards to the Rome subway. The room and shower were nice but small and get a little getting used to. The location wasn't bad as the subway was righth outside the lobby. Breakfast was included […] in the price so it was nice just to get up, have breakfast and be on our way. Đọc thêm

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I was there two nights with two grown children and it was the most comfortable hotel we stayed in during our two week travels around Italy. Bathroom seemed large and comfortable compared to the other 4 star Italian hotels we stayed. The only negative is that the surrounding area is a bit run down, but not horrible. Also metro stop right outside door […] makes it easy to get to better points in the city. Đọc thêm

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The hotel staff is very friendly and is extremely helpful to organize tours for us, and transportation booking. They take good care of us. The breakfast buffet is more than we expect. Great service we get all 5 days of stay!

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Hotel staff was great. Very accommodating, polite, and genuinely so. Hotel is older and shows some of its age. Rooms are small but most in Europe are that way. Bathroom shower in my room was small and had virtually no place for toiletries. Breakfast was very tasty and presented very well. Fresh squeezed orange juice, fresh breads, cereals, fruit, scrambled […] eggs with European bacon served hot. The Metro (subway) has an entrance (Vittorio Emanuelle) right at the front door of the hotel so it is easy to go to Termini or other points. It is within walking distance to Termini but don't walk along the street in front of the station too far West of the station, it gets seedy and unsafe feeling quickly, instead walk 4 blocks South and then go West for a much better neighborhood and safer feeling. There are plenty of hotels in this area so look for a better deal. Đọc thêm

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This hotel was our home away from home. It was our first time in Europe and the staff was just amazing. Everyone went above and beyond to make our stay that much more special. They answered many of the questions we had and even called a local restaraunt to make reservations for us (arguably our best meal we had in Italy). Not to mention, the rooms are […] beautiful, comfortable and very clean. The free breakfast was delicious and a great way to start the day. The location was just outstanding...it was a very nice, scenic 10min walk to the colessum and about 5 yards away from the metro to take you the Vatican, Spanish Steps, etc. I would highly recommend this hotel for people who are looking for a relaxed, comfortable and no nonsense place to stay in Rome. The staff treats you like your at home and for that alone is worth the price to pay for a place to stay, especially if its your first time visiting. We'll definitely be back to stay at Hotel Napoleon! Đọc thêm

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Everything about this hotel was top notch, it's location, condition of the rooms, breakfast, etc., but it was the staff that made my stay so enjoyable. Everyone on the hotel staff was eager to help,but it was the two concierges Roberto and Franco who really went above and beyond and made my stay so memorable. They made recommendations for laundry service, […] tours, places to eat and sights to see and every recommendation was spot on. The hotel is perhaps a ten minute walk from the Termini Train Station. Within 100 feet of the hotel entrance is the entry to the subway, which is one stop away from the Termini Station, a main subway stop serving both of Rome's subway lines. There are numerous restaurants in the area. The room size and the bathroom size were decent. Like most European hotels the shower was a bit small, but very modern and clean. I would stay there again without any hesitation and I would rely on Robert and Franco's recommendations without any hesitations. Đọc thêm

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The hotel staff was very helpful. The location was great- near to a subway stop so that you could move about Rome easily. The breakfast was great. Clean room. The shower was small, hard to move around but that was the only fault I could find. Great value.

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Hotel staff were very friendly and accomodating. Having the metro stop in front of the hotel proved very easy and convenient to get to major tourist attractions Complimentary breakfast was very satisfying

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The staff was exceptional to say the least! Very helpful and friendly. My one problem was the size of my room. I was surprised by the small size of the room and the bed. A picture or dimensions of a chosen room would be nice.

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Vị khách này không để lại nhận xét.

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We really enjoyed our stay. The hotel was very comfortable and the rooms well serviced. not a chain hotel but very nice indeed. Lounge area was very tastefully done. Right opposite the metro and easy walk to colloseum.

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Rooms are clean gets cleaned everyday Staff very helpful with your daily programme Most of them speak English which is helpful Metro is just outside the hotel to commute Hotel central you can walk most attractions except the vetican which is few stations away with metro Breakfast very goodn Find the showers very small, no bathtub Bed okay;small tv only […] BBC you can watch in English Family owned hotel everyone very nice and helpful Last night they invited everyone to wine and food tasting where the executive director came to meet and thank everyone which was very nice Hotel looks old inside will rate 3 star Đọc thêm

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Good, not superb, restaurant for dinner - well priced. Desk staff were helpful with use of their computer.

Nhận xét từ khách hàng thật của Expedia

Tough one to rate. Interesting location in a more diverse neighborhood, which let to more interesting dining experience. If you request a single bed, you will get one...Interesting upstairs reception room. Rooms are small. I would stay there again. Good bargain.

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Nice Hotel. Rooms were a bit small but we were out and about most of the time so it did not matter. Mattress was very hard but we found this to be true throughout European Hotels. There was a pigeon nesting on the AC unit just outside of the window which proved to be very noisy. All in all a good place from which to see Rome.

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Fabulous hotel t in a sketchy area. Convenient to Metro but far away from just about everything.

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Bigger room than expected, very clean, good breakfast.

Nhận xét từ khách hàng thật của Expedia

Hotel was clean and had a convenient location right next to the subway and a couple blocks from Roma termini. It was also fairly close to the colosseum. Breakfast was decent and wifi was reasonably fast.

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Very clean and spacious room, extra pillows as requested, free safe and fridge. Very quiet at night - no traffic noise. Excellent shower pressure and water always hot except on our last day when we were up early at 0615. Breakfast a good variety of ham, cheese, bread, cake, yoghurt, cereal, eggs, bacon and fruit. The glass of freshly squeezed orange […] juice per person was delicious. The concierge were very friendly and couldn't be more helpful - so do ask them anything you want to know; in fact all the staff are most courteous. Metro is right on the doorstep; easy and cheap to use for when you have had enough walking because believe me that day will come. We marked the room comfort down as we overlooked the fire escape so couldn't really leave the window open at night so a bit stuffy. All in all we would recommend this hotel for a city break. Đọc thêm

Nhận xét từ khách hàng thật của Expedia

spacious, comfortable room great location wonderful breakfast buffett (croissants!) friendly, helpful staff close to termini station reasonably priced

Nhận xét từ khách hàng thật của Expedia

Hotel is in a poor location, centred in an unsightly area surrounded by many rundown discount stores. The building is old and in need of refurbishment. The staff were quite helpful. However,on asking them to mind our luggage when we were checkin out the insisted they would look after them, asking us to leave them in the middle of reception. On returning […] several hours later our bags had not moved! Hotel has wifi but is very slow and unusable in the rooms. Đọc thêm

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Hotel was OK, except for a very strong smell of cigarettes in the room.

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The staff at Hotel Napoleon was the most helpful of any hotel I've ever stayed at. I live in the US and commuicated with the staff via telephone and email. We arranged transfer from the airport to the hotel and to Civitavecchia. The hotel explained all of our options including public transportation alternatives. We travelled as a family of 4 with a […] toddler. The staff was helpful and friendly in every way during our visit. Đọc thêm

Nhận xét từ khách hàng thật của Expedia

Well, first - it shud not be rated as 4 star for any reason. It is at the most 2 star for its room, services, food, and interiors. Weird smell in the entire hotel. Rooms are pigeon holes with no view at all. Service is extremely average, breakfast buffet is very very average, unaccomodating and unhelpful staff. The room bedcover was dirty and stinking. […] we were fearful to catch skin deisease. the room service staff didnot change the bedsheets as well. the towels were only bleached and not cleaned properly. location-wise, a good location. 10 mins walk from roma termini station. Metro line (vittorio emanual) was right outside the hotel but rome is a city where u can walk to almost every place, so having a subway that close was not the best incentive for us to like this hotel that much., there are other good options for this price around this area. if u r looking for a comfortable stay, this is not the hotel. if hotel doesnt matter to u that much then better go for a bed and breakfast type arrangement coz this hotel is like that only. why to pay extra when services n room is just like that of a bed and breakfast hotel type. overall location is the only advantage but again there are other hotels for the same price but better location. so i suggest, do some more reasearch. Đọc thêm

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We loved the hotel.

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excellent service.

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Very satisfied with the location and quality of Hotel. We were accustomed to eating earlier than the Italians appear to eat in the evening but the concierge told us of a nearby restaurant that would provide transportation and was open when we wanted to eat (at 600P) It was excellent. So good that we ate there a second night during our stay. The breakfast […] was very nice. We were able to walk to all of the major tourist sights . Đọc thêm

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The Napoleon Hotel is lovely hotel in a great location near a subway station. The service is fantastic; the family who owns the hotel are just wonderful and very helpful. The rooms are simple and clean. Some of the common areas need new carpeting. The hotel service and conceirge were absolutely as good as those in 5 star hotels that I stayed at on the […] same trip. Đọc thêm

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Hotel Napoleon was a winner! From the cleanliness of the rooms to the energy-saving electronic keys to the helpful staff to the accessibility of public transportation, staying there made lovely Rome even more lovely.

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Pros: Location, location, location. The hotel is located seconds away from the Vittorio Emmanual metro stop which is extremely convenient and helps make your trip affordable. Using the metro you can easily get to any historical landmark and Termini is one stop away. The hotel staff was very friendly and the service was top-notch. Free breakfast, but […] stick to the coffee and croissants. Clean room. Great for mature couples. Cons: This hotel is rated 4 star, so if you are expecting the Westin or W, you will be disappointed. The building is 200 years old and it looks like it was last remodeled/upgraded in the 60's. Once you get over the old, dingy smell and the strange figurines, you will enjoy a clean and simple room. Đọc thêm

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Hotel was hidden gem. First impression wasn't great main lobby was small, but you soon realize there are other levels which are fantastic. Hotel was steps away from Metro which was very easy to Navigate to all the major sites. Staff was very accommodating.

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An excellent smaller hotel without the bells and whistles but with ALL that you may need to spent relaxing week in Rome. Hotel staff and service - superb, the best I have ever encountered. Do not hesitate to ask front desk staff for and about anything you may need - we had benefited greatly following their advice. Hotel is in perfect location, in front […] of an entrance to the Metro that takes you right to where you need to be without sitting in traffic. Car - not recommended or required. Full breakfast includes All that anyone can desire; eggs, bacon, cold-cuts, cereal, pastry, fruit, specialty coffee.... Comfortable beds, extra pillows, tea/coffee making facility in the room - all available on requests... This was our second trip to Italy, this time to Rome only, and staying in this hotel made all the difference. Close to everywhere, so with the help from staff and following a good travel book directions we had spent great week in relaxed atmosphere while seeing all that we planned to see. Also, we spent one day on cooking class with Chief Andrea (booked through internet website) - enjoyed it a lot and made some new friends - strongly recommend to take time to do this.... Great Trip, Excellent Hotel, Beautiful Rome...... We would definitely return and stay here again when in Rome... Đọc thêm

Nhận xét từ khách hàng thật của Expedia

Actually an overnight stay at end of vacation for me. Location was good, nice that it was a quaint old hotel which I love. However, awful smell upon entering Lobby and then masked with perfume, which unfortunately made it smell like a lavatory and this smell permeated around the hotel during my stay. Room was very clean though small and pillows were […] like bricks! Đọc thêm

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Convenient walking distance from Train terminal (Termini). We arrived on cruise ship at Cevitaveccia and took the train in to Rome. 5 euros each. Room large and clean, but with inside courtyard view. Complete breakfast including scrambled eggs, bacon, cold meats and cheeses, Croisants, juices and coffee (cappaccino). Dinner avaiulable in Hotel at good […] rates. We walked to all parts of central Rome around collesium. Bus to airport outside of train station was 4 euros each - takes about 45 minutes, but cheaper than train at 15 euros each. Đọc thêm

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Hotels.com misrepresented the existence of onsite fitness facilities. The nearest fitness facility was over a 10 minute walk through dark roads ( very hard to find) and cost 18 Euros per day out of pocket. Breakfast service was slow and the food availability limited with a large number of guests at the same time. On a positive note, concierge service […] was helpful , friendly and professional. Đọc thêm

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We stayed at this hotel for four nights to celebrate my 50th birthday. There were six of us. From the moment we arrived nothing was too much trouble. We were invited to a free wine tasting on the Friday evening which was excellent with free wine and lots of nibbles. The hotel sent up a tray on my birthday with prosecco for all of us and a lovely bunch […] of flowers. They recommended a couple of excellent restaurants nearby which were reasonably priced. We walked to all the sights except Vatican city which is very easy to reach on the underground which stops directly outside. I picked this hotel because I wanted an authentic hotel not a boutique hotel and it's lovely with statues and paintings everywhere. The bathrooms were very generous compared to others in Italian hotels. It was a fantastic stay in a lovely hotel in a beautiful city. Đọc thêm

Nhận xét từ khách hàng thật của Expedia

The hotel is well located and the staff is fantastic. Our luggage was delayed and the hotel could not have been more helpful. We will certainly come back. And the breakfast was excellent .

Nhận xét từ khách hàng thật của Expedia

Although the area around the Hotel Napoleon is somewhat unappealing (which is a fairly recent change), there is a lovely small park immediately across the street, a subway entrance (A/red line) right outside the entrance, and a nice wine shop next door. The hotel building is a historic 19th century structure and has many features of hotels of that era. […] The common rooms are quite splendid and large, next to a nice bar and an attractive restaurant/breakfast room. My room had been recently renovated and was stylishly decorated. The management of the hotel is worthy of particular praise; a chart posted in the elevator with names and photographs of all staff is indicative of the personal approach at the hotel. Đọc thêm

Nhận xét từ khách hàng thật của Expedia

Excellent little hotel with tube station entrance a few metres from the main door. Rooms were clean and comfortable. Hotel bar served food and snacks and accommodated us with snack at 2300 after late flight arrival. Within walking distance of coliseum and other major sites. Tube from outside hotel goes direct to Vatican city, ticket, per person, costs […] €1.5 for 100 mins - 'English' option on ticket machine. Đọc thêm

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My wife and I enjoyed staying there very much. The front desk staff were extremely helpful during our week-long vacation in giving us directions, advice about were to go and answers to our questions. The convenient location was a short 15 minute walk to the Colosseum and a metro stop was right outside the hotel door. The breakfast buffet was superb […] with a great selection including fresh fruit. The room was comfortable and well-maintained, and the bathroom was roomy and well-equiped. It was useful having an in-room safe and free access to two hotel computers. I would strongly recommend this hotel for vacation travellers. Đọc thêm

Nhận xét từ khách hàng thật của Expedia

Concierge extremely helpful, room was comfortable and spacious. Only negative was the TV on standby, could not turn it off and had to cover up the standby light as it was in eyeline. Excellent for the metro, literally out of the door. Breakfast was varied and substantial.

Nhận xét từ khách hàng thật của Expedia

The hotel is an independent family run enterprise and tat gives it a very personal ambiance. The staff are charming and very helpful. The hotel is slightly outside the city centre but there is a Metro station just outside the door and it only takes a few minutes to get to the centre. The neighbourhood is fun and there are nice restaurants with realistic […] prices. I really enjoyed staying at the hotel. Đọc thêm

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Excellent hotel and management very friendly and helpful! Will definitely stay there again and recommend it to friends.

Nhận xét từ khách hàng thật của Hotels.com

The Napoleon Hotel was the most friendly hotel we have ever stayed in & the staff who were long standing were incredible. We cannot fault the hotel itself & it's location was perfect. We would definitely return & have no hesitation about reccomending it to friends.

Nhận xét từ khách hàng thật của Expedia

The hotel staff was absolutely wonderful: very attentive & paid attention to the smallest detail. Only complaint was that the shower head was a bit outmoded & awkward to use.

Nhận xét từ khách hàng thật của Hotels.com

nice hotel, friendly, food was fine in bar, good breakfast not fond of neighborhood

Nhận xét từ khách hàng thật của Hotels.com