4,4
trên 5
Tuyệt vời
(68 đánh giá)
(Điểm trung bình của khu vực xung quanh
3,5)
Xếp hạng của Khách hàng trên Hotels.com
Xếp hạng của Khách hàng trên Hotels.com
Xếp hạng của Khách du lịch trên TripAdvisor
On the evening of 04/05/2013, my 17 yr. old son & his guest had planned to swim in the pool. (Upon check-in we were instructed that towels for the pool... had to be picked up at the lobby desk.) The boys went to the desk and asked for towels for the pool and the "gentleman" at the lobby desk informed them that they were out of towels but if they wanted some they (the boys) needed to go to the otherside of the complex, find the laundry room and see if there was anyone in there that could give them a towel. Both boys being mildly autistic could not understand what they were being told to do. They returned to the room paniced and dissappointed that they may not be able to go swimming now because they couldn't get the "right" kind of towel. I went to the lobby desk thinking the boys must have misunderstood the desk clerk. I asked for pool towels and was told that they were waiting for towels to be folded, but I could go to the laundry room and "fetch" the towels myself. I told the clerk that that was not acceptable. He looked at the other clerk at the desk and gave me a half shrug and made not attept at an appology or offer to ahve housekeeping or someone from the hotel staff get some towels. As faithful returning guests of Best Western facilities everywhere we travel, I have to say may have to rethink my loyalties when returning to Pigeon Forge, Tn. My family willbe staying elswhere from now on. bởi GCC từ Pigeon Forge, Tn vào 10/04/2013
