Best Western At O'Hare - Chicago

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We stay at Best Western hotels all of the time while we are traveling. This was the worst hotel we have ever experienced! The room was dirty and dusty. The bed sheets did not appear to be clean and did not smell fresh. We slept on top of towels. The bed was also uncomfortable. The family next to us were extremely loud. I asked them to be quiet. They […] did for about 10 minutes then were loud again. The front desk staff were not friendly. The bathtub was dirty and clogged. We showered in a pool of water. The closet door was broken. We will never stay here again nor will we ever book our room through hotel.com. The only thing we liked was the shuttle service to the airport. Đọc thêm

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Very good hotel for the price we paid. Clean, excelent beds, and very convenient.

the room was comfortable and everyone was very friendly. The shuttle to the airport was right on time!

This hotel is perfect if you have a short stay in Chicago. We came in on a Sunday. The Shuttle picked us up in no time. We left our luggage in the hotel and took the shuttle back to the airport and took the Blue Line into the city. Had a wonderful afternoon in the city with dinner. Then back to the airport and then hotel. We slept well and had a nice […] breakfast at the restaurant next door. Finally, left for the second part of our journey. Hotel is remodeling, which is an eye sore. But everything else was perfect. Đọc thêm

Hotel currently being remodeled. It would have been nice to know that before I got there. Great place to park your car and fly. Very reasonable, better than remote parking rates.

The room itself was great, but the main floor was being remodeled. Once it is done, I'm sure it will be nice. We had to leave before complimentary breakfast so I cannot comment on that. It was great to have 24 hr. shuttle since we had an early AM flight.

Staff is very friendly, room rate is very reasonable, and shuttle to/from the airport is very short. Walking distance to two restaurants/bars. Parking for 1 week is also very reasonable rate.

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Stayed just one night on our way to a vacation out of O'Hare Airport. Very close to the terminals and the free shuttle they offered was right on time and made things easy. Hotel staff very welcoming and helpful. Rooms were basic, but wasn't looking for much more than a place to lay my head for a few hours before take-off.

All was well the only reason I gave it a 3 for condition of hotel was they were redoing the whole main floor no biggy.

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Although the hotel was under remodel I never heard noise or had any dust issues in my room. This is the first time I have stayed in this hotel, but I will definitely stay here again. Staff was very friendly and the Pine Grove restaurant and Barefoot Joe's bar inside the hotel were great for nights my employees and I wanted to stay in. I highly recommend […] this Best Western to anyone staying in the area of the Chicago O'Hare airport. Hello to Antionette and all of the great staff @ Pine Grove restaurant. Đọc thêm

It's under construction for rennovation of some of the rooms but overall, it is a very old building. No automatic doors (very inconvenient if you are carrying suitcases), slow elevators, and old TV. They do have wi-fi and airport transportation and it is close to the airport.

Convenient, but...huge renovations make for a "The Shining" look throughout the hotel. Reasonable rates, and hopefully worth a look after the renovations are complete.

I needed a safe place to stay near O'Hare Airport, as I was arriving at 1am and renting a car. This hotel was easy to find, and only about a mile or two from O'Hare and Thrifty rental car. I only stayed one night...as I was then driving to central Illinois to be with family...so for a short stay, it was perfect!!! The hotel was under construction […] on the first floor, but i was given a beautiful room on the 2nd floor with an extremely comfy king size bed! Ooh-la-la...I felt like a princess for sure! Đọc thêm

We stay here everytime we are in Chicago awaiting an early morning flight. It is not the Hilton but the atmosphere there is so warm. We always arrive early and allowed an early check in. The staff is so friendly.

The restaurant associated with the hotel is, apparently, a bar. When we arrived at about 1 am after our flight from the West Coast, there were four clearly drunk people stumbling out of the restaurant and into the hotel lobby ahead of us. The clerk eyed them but turned his attention to us and did a good job helping us get into the room we had reserved. […] We had to walk through the bare corridor (subfloor exposed, etc.) to get to the elevator, but no problem. Then, at 3:50 am, there was a huge commotion in the parking lot outside our window. There were at least a dozen people, sounding like they had just left the bar, talking loudly about starting a fight. It went on for a while, voices getting louder, the participants seeming to ENJOY waking up the hotel patrons. Then, a yell of warning: "The cops!" What seemed like about seven police cars -- plus one ambulance -- descended on the scene. We heard a siren and more loud voices. The noise went on for quite a while, and it took even longer for our adrenaline to subside. It seemed like a great location to get some shut-eye after arriving late at O'Hare, but we'll drive to our actual destination next time. Đọc thêm

This Hotel was not what we were expecting, it was worse. Breakfast starts at 7am so those who have to get to an early flight are left without eating. Our son develped a fever and we had to walk to a neighboring hotel to get medicine because it wasn't provided at Best Western. It was loud all night. We asked for 2 double beds because we had 3 people […] and we were given a king. Really not happy with this place and will NOT got there again. Đọc thêm

Hotel is in total renovation! we had no idea.. should have been told to us. No compensation, breakfast isn't even on location. We got to the hotel after waiting 1 hour at T3 to take a cab (it was 9:30pm when we were waiting outside) and got to the hotel at 11pm. I even called the hotel! They didn't tell us that the shuttle wasn't ever going to pick […] us up at the location we were at no matter how long we waiting. Then we got to the hotel at 11pm and there was no hot water!!!!!! WHAT?!?! Đọc thêm

We stayed at the hotel for a few hours before our very early flight and when we arrived found that the entire bottom floor was under renovation. It was totally gutted down to the studs an covered in plastic. The entire hotel had a strange odor to it and was extremely old. I hope after the renovation it is better, but for the next few months I would […] stay away from it. Đọc thêm

Due to a travel gaffe, I had to scramble and look for a value accommodation for 1 night. I chose BW at O'Hare after Hotels.com extended a 20% discount for Mobile reservations. I arrived at the hotel. The place is old and dingy. The entire first floor is undergoing renovation. The elevators were too small. On the plus side, the rooms were clean and they […] have a shuttle every 30 mins to the airport. As soon as you arrive, you have to let the front desk staff know that you need a ride from the terminal though. The breakfast spread was OK. I decided to skip the restaurant around the corner and went to the McDonalds on the other side of the intersection. Overall, a quick no frills, stay-for-one-night-only place. Well priced, considering the shuttle ride alone would have saved $20 to and fro. The staff were polite and nice. Đọc thêm

Nice visit. The hotel was under construction on the first floor and created no discomfort for our visit. Close to the airport with free shuttle service. Overall completely satisfied. Will stay again and looking forward to seeing the completed remodel.

The 1st floor was being renovated (my room on 3rd floor) - but the entire hotel had a feel of being really dated (60s?). This, perhaps, was also the reason that the sound insulation was not great - a problem when you are an airport hotel... Room was reasonably clean, I had free internet access and there was a complementary shuttle to the airport. I […] did not feel that my brand-related expectations were being met. I would not stay here again and would not recommend it (even after completion of the renovation on first floor). Đọc thêm

This hotel is being renovated, but there are few excuses for the problems we had here. The parking lot is poorly lit. The lobby has half of the tile removed, with a 2 inch drop-off at the edge. The restroom in the lobby has a toilet, but the ladie's room does not have a sink; I had to wait for the men's room to wash. The bottom of all walls have been […] cut out, exposing beams. Some have been sloppily covered with taped up wallpaper, but others are open. The room smelled funny when we opened the door; we had to leave the window open to air it out. Yes, jet fuel was more pleasant that the room! The air conditioner made as much noise a truck, we were unable to leave it on and get any sleep. The elevator did not work. If it did arrive, the doors would not close; this did not make it inviting to jump in and trust that you would reach your destination. The staff was pleasant but this did not make up for the other frustrations. I won't be back. Đọc thêm

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Staff was very friendly and helpful, room was comfortable and when its finished being renovated it will be even better and reasonable

it is a dingy place with mold in bathroom. breakfast was bad. personnel is friendly, but that does not compensate for dingy linens and overall run down property. they are too expensive for the quality they provide. I would not recommend it.

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The staff was extremely helpful and polite.

It would have been nice to know that the hotel was under rennovations before we had booked the hotel. We had people meeting us at the hotel and it was not viewed as a very nice place because of the rennovations. The entire first floor was tore up. In going to the reasurant for the continental breakfast we had to walk thru a hallway that was trashed […] with paper napkins and other debris all over the floor which we suspect was from the Bar that was just before the dining room area. Not a pleasant place to walk thru. Đọc thêm

I think it might be easier if I list the pros and cons. A little background, my husband and I stayed there as we were attending a conference nearby and didn't want to pay the heftier hotel cost. Pros:- Next to two restaurants. Shoeless Joe's is really good and Pine Grove is just OK. -Got a coupon for a complimentary continental breakfast at Pine Grove […] or $2 off. -In a great location. It's not far from other restaurants -Area was safe as far as we could tell. -The bed was comfy, but the pillows were too soft for my taste. - Had a microwave and mini fridge Cons: -Renovation was happening on the lobby and first floor. -Didn't want to use the workout room because it too was being renovated. -The air conditioner was pretty noisy and didn't blow all over the room it seemed. -The door to our bathroom didn't close all the way. -The elevator smelled like smoke and was old. -Rooms aren't very large. I think this place will be better once the construction is finished. Also, these are not big rooms, but they do have a fridge and microwave, which are a big plus for me. Đọc thêm

Under Construction & Not Clean Mold in bathtub, used q-tip on floor, trash in closet.

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Hotel was under renovations so lobby area very unpleasant but the room was very clean and comfortable. Staff was helpful and courteous.

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Not too good, but not bad as well... if you are staying in a transit, do stay if getting in cheap. I still feel the money I gave was not worth it.

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Our family always recommends Best Western as we have stayed in many during our travels with great success. However, the Best Western at O'Hare was not up to the standards we are used to. We were not informed at time of booking that the entire first floor was being renovated due to water damage, that there was not an onsite breakfast ( the restaurant […] next door hosted a stale roll and coffee venue, no fruit or beverage bar) and that the pool was non-operational on one of the hottest days of the year. I will say that the coffee offered in the lobby of the hotel was excellent and sometimes that is all it takes to save the day. I suggest anyone booking a room call the hotel direct prior to arrival and find out what the true state the hotels is really in. Đọc thêm