Imperial Hotel and Suites - Niagara Falls

The hotel was reasonably priced and a two minute walk from the falls! The rooms were nice (King sized beds!) but watch out for extra charges...they will charge you a hefty rate at the end of your stay for just one nights parking.

Nicely located and a good place for the rate

I've stayed at this hotel before so I knew what to expect. The staff was friendly and helpful so I can't complain there. When we arrived at the hotel we couldn't find parking on the hotel premises due to a party at the restaurant next door and were asked to park across the street. We did but I found this a bit unacceptable. I'm staying at the hotel […] so why should I have to park elsewhere? Why weren't the restaurant clientele told to park across the street instead of us? We drove in from out of the city therefore we were tired and should not have been inconvenienced. As my friend parked I proceeded to our room. This room was larger than the last one I had at this hotel and I was very pleased. Great size and everything looked great until I found that there was no light in the bathroom. Did someone not clean the room prior to our arrival and notice this? I mean did they clean the bathroom in the dark or not bother to go in there at all? Not good. I called the front desk and they were surprised and had someone come up right away to take care of it. I also noticed that there were no ashtrays in our smoking room. Not a big deal just odd and the maintenance guy got me two after he fixed the light. After that everything ran beautifully. We had a fabulous time but I must warn you this is not really a family hotel. Lots of partying and late night noise and that was okay cause we were there for the same reason but probably not good for people with kids. I will definitely stay again. Đọc thêm

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Awful!!!! I would not be staying in this hotel again. It was not clean, in fact we found dirty mens boxers in the room, not pleasant. It is a older hotel with a good location and friendly staff it is unfortunate that cleanliness is not at the top of the list. My issue was brought to the attention of the Manager who offered me a free night ONLY if I […] did NOT leave a bad review. I cannot not do that, I use Hotels.com frequently and rely on the honesty of the reviews. I would NOT!!!! stay at this hotel again even if it is free. Đọc thêm

I thought all was well except the parking fee which was the first time ever to pay for hotel parking and I have travelled the globe and stayed at many hotels and never experienced this. I do understand why you do this however when providing a room rate you should inform your clients what they are expected to pay. Bob

Good value for money. Our only concern is that the bathrooms in the swimming pool area has mouldy walls. Rosy

The room was clean and the staff were pleasant and helpful. The smoking rooms and non-smoking rooms are on the same floor, so you are assaulted by the smell of stale cigarette smoke entering and leaving your room. Would recommend having a separate smoking floor rather than having a mixture of rooms on one floor. It took over 90 minutes to receive the […] requested extra blanket and pillows (don't know the exact length of time as we went out). The ladies change room for the pool smelled musty and moldy, and had a large, disintegrating cardboard box for a garbage can. Đọc thêm

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It was O.K. as long as you don't mind outdated decor, tvs, etc....

A great deal - nice clean room - great location! Niagara Falls itself is a fun place to visit. I hadn't been in years and was impressed on how they have cleaned it up for tourists.

Staff were friendly, bed was comfortable, room was clean. So, the basics were covered. The hotel looks like it hasn't had a coat of paint in 10 years. It looks pretty tired and worn out, but serves it function as a place to sleep.

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Close to all attractions. Cheap rates. Air conditioner/heater somewhat noisy, but we had a good view of American falls from 7th Floor,

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rooms were very dirty, nasty carpets and beds, wall papers falling off the wall, just very dirty and bad maintained, the breakfast at the golden griddle is just one plate of panckes,

The room was nice and clean. The price was affordable for a college student like me and it was totally worth it.

great location, had a wonderful time

The room i had booked was not what i had booked, the front door was right beside the ice room so it was noisy. The rooms heating and air system did not work very well and the room was like an oven. and the king size bed was so worn in that when me and my fiance work up our backs were hurting. also one last thing when we got there we found hair in the […] tub which was very disappointing. Over all a very poor experience Đọc thêm

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The location is great definitely will go back again

The hotel is old and tired. More a 2 star than a 3.5 If you are looking for location alone, go for it. But if you are looking for comfort to go along with it.....I'd keep looking.

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Great location friendly and professional staff the free breakfast was really a breakfast for 2 only even though I had 2 rooms. That was miss leading. Condition of the hotel was VERY run down and old. The staff was very quick to help me when I complained about the torn sofa covers and not so clean. I tip my hat to the lady at the front desk for correcting […] this issue. Đọc thêm

We had a small suite on the 10th floor, city view. 2 queen sized beds in room, very comfortable. Location is in the heart of all the amusements, but room itself was very quiet. Yes, hotel is older, but well maintained and clean. Breakfast came with room. Did not have tome to use pool while there, but it looked clean.

Very close to everything! Staff was very nice and the hotel was clean.

It was very comfortable. Walking distance to night life

It is in great location Price is good

Room was very big and spacious. Only had two pillows on the bed (super soft, and I like firm pillows). We requested 4 more at around 8pm, the woman at front desk said she was waiting for some check ins and would have them to our room by 10pm. We didnt think she would come but she arrived with all 4 pillows at 9:57pm. Satisfied with room overall but […] very gross smell in the hallways and in the elevator. Also at about 1am people in the halls kept going in and out of their room and banging the door and the walls. I still had not fallen asleep at that point and it kept me up. Didn't complain though. If you are looking for a cheap room with a great location I would go for this hotel, the room was great just the elevator and hall smelled. We checked out a day early and the man at the front desk was very nice and refunded us with no problem (we had to call the Hotels.com customer care first, they had to call the hotel and confirm they were going to reimburse us. Took only about 5 mins overall as the woman called the man at the front desk as I was on hold on the phone). Đọc thêm

The Imperial Hotel and Suites is very conveniently located and is within walking distance to most of the main attractions. Our room was bright, spacious and quite comfortable but, the matresses could use replacing. The service was great and the hotel staff were very accommodating. Although the Hotel is not the ritz, it's certainly a good deal for the […] money. We would definitely stay there again. Đọc thêm

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internet w-fii not up to par.Kept cutting out .The windows needed to be cleaned,they weren't disgusting but they weren't clear.rooms were clean.Its not the Sheraton but if u need a great getaway ,this hotel is worth it.Location is in a great spot.We will be going back to that hotel if we get another chance to go.

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The hotel was filthy. The halls looked like they were never vacumed. Pool offered towel service but there was never any towels available.

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room and pool was just okay for price. Close to all the clifton hill attractions and there were a lot of restaurants around.

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Hotel was great close to the main strip. Walked to the galas and casino. Would go back.

I didnt like that i was not told i had to pay 11.60 per day parking when other hotels in the area do not charge or if they do, they offer a shuttle bus to attractions. The breakfast is not what one expects if you pay extra money they will upgrade you to buffet. The swimming pool did not have towels and it was not being monitored for extra towels and […] removal of the pile of used towels. Đọc thêm

We got a really good deal, but you get what you pay for. It says its a 3 star, but more accurately it should be a 2.5 star. It was generally clean and quiet and if you're just using it as a place to crash, not bad for the $. Don't expect much, and you'll be satisfied. The pool deck was a little grungy. There was visible mold on the ceilings in places […] and bubbling paint coming off the walls, but the water was clean and the kids enjoyed themselves. The highlight was the Golden Griddle restaurant that's attached to the hotel. Great service, decent prices, and a variety of things on the menu day and night. Lots of other chain restaurants close by and Clifton Hill & the big Ferris wheel were minutes away. The falls are only a short walk away as well. We parked the car for two days and were able to reach everywhere on foot with ease. It's pretty centrally located. Know that you're NOT getting the Hilton, lower your expectations, and you'll have a great stay at a great price! Đọc thêm

good price. good location. clean hotel. huge room! friendly staff. just maybe not the best view.

Non smoking room does not smeel good. Smells of ciggs

Just amazing. Hotels.com provided a very affordable experience for a ridiculously nice/large hotel room that was close to all amenities. Staff were very pleasant the attached Golden Griddle was delicious. Definitely recommend this to everyone and anyone. Thanks Hotels.com and Imperial Hotel and Suites!!!

- mold on the walls and ceilings, - squeaking bed, - hallway had no carpet, - thin walls that we could hear the guy next room coughing all night long.

Great location, walking distance, breakfast was good, over all happy, be prepared of those young ones whom love to party, some were kicked out during our stay (Im sure we were all young once before). Over all happy for the price