Hard Rock Hotel Chicago - Chicago

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Room was great, in the heart of downtown. Very friendly staff. Easy to get to trains and buses. Would stay again.

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The hotel was right in the heart of everything we wanted to do, the staff was above and beyond friendly, and they let us check in early to help out with our itinerary!

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they need to up their game- just an average hotel except ac was broken and beds were very uncomfortable

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Stayed on 19th floor. Lots of street noise almost all day long. Lots of honking and sirens.

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Your description of the type of hotel room we would be getting was far from accurate. The room was cramped and all the TV services you stated were not available, such as premium tv channels, free movie channels, video game console, etc. These things were important to me because I had volunteered to keep my 3 grandchildren (ages 8, 5 & 5) in my hotel […] room for an evening while their parents enjoyed some Chicago night life. It was rather difficult to entertain them without the services I was counting on. Đọc thêm

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Employees were helpful, courteous and accommodating. I enjoyed my stay.

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2nd time there in 2 years,... Top notch!!!!,... Except they need a decent restaurant out other than that Low quality Chucks Manufact.

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Everything was great for the most part - I only have a couple of comments. The parking rate of $50/night was entirely too high for someone staying in the hotel for several nights. I attended a conference at the Fairmont Hotel - the room rate at the Hard Rock was better, so I decided to stay with you. However, by the time I added $50/night for parking […] - it didn't make any sense. I could have stayed at the Fairmont and been in the same place as my meetings. The Fairmont parking rate was $30/night for conference attendees. The phone in my room was nonfunctional which was a bit of an inconvenience and there were no snacks in the room. I noticed the other rooms had a tray of snacks. Đọc thêm

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Great location for a starting point. Within walking distance of many attractions and transportation. The staff was very helpful and accomodating. The price was great. Only complaint was the room was not up to date, especially the bathroom was in need of some repair. But we were comfortable.

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This was possibly the worst hotel I've stayed in. The rooms are not individually climate controlled, so the open window functioned as the AC. The hotel is not well maintained and on the "dumpy" side. The room is made to look hip, but comfort is sacrificed. The hotel staff was nice and the gym was good.

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Room was boring and bland in decor, 3 lights didn't work at all, bathroom sink handle was broken, was not impressed.

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Great location and service.

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Breakfast room service was HORRIBLE!!!!!! EVERYTHING else was GREAT!

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The service was excellent. Staff was nice, my room service was prompt. The hotel maintenance needs help. Wet carpet in front of the bathroom floor. Rotting wood at the base of the bathroom door, poorly functioning toilet and sink. I will not be back to this hotel.

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I took my two daughters to Chicago for 4 days and the Hard Rock was a great place to stay. The location is great - loved being close to Millennium Park! My kids are still talking about the wonderful front desk staff!

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Everything was perfect! Just be careful using the wifi when u purchase it...

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Didn't like the $50 Valet charge ,Expensive mini bar with warm drinks, No vending machines ,No ice machine on floor and they ran out if roll away beds ....

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Loved everything about it, my room, the view, where it's located and the friendly staff. Something really nice was that the bathroom also had a big window with a great view, very relaxing for bubble baths

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Had a great stay at the Hard Rock! Had a great view of the city and the staff was great. The mini bar condiments were a tad expensive better off buying your own booze, other than that everything was great will book with them again!

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Good value,well located hotelStaff friendly and helpful Restaurant and bars in hotel are a bit expensive but a lot of bars and eating places nearbyWe would stay here next timw we visit Chicago

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Hotel was in the ideal location for our needs: close to Union Station and Ogilvie; steps to buses for museums. Cabs are always plentiful. Countless restaurant options. 7-11 across the street. It was unfortunate that they stuck us (mom traveling with 5 yr old son) next to the elevators, where we could hear each and every movement of the three elevators […] on that bank. Immediately comped us b'fast when front desk made an error on room number at check in and our key didn't work. So that was nice. Would definitely stay there again for convenient location. Đọc thêm

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Good location, really old building but kept up pretty well, Go with the burger for the best value on the in room dining menu. I would recommend the hotel for the right price.

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The free guitar rental was a hit with my boys. Plus we enjoyed sneeking down to the small but fun bar at night.

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Very nice stay and well worth the $20 upgrade to have the city view.

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I especially liked the vibe in the hotel, with a great hotel bar that is frequented by locals as well as hotel guests, great musical atmosphere all around the hotel, and you can even borrow a guitar and jam in your room for free (safety deposit required). The room itself was ok, but nothing special, king bed and large empty space with no furnishings […] or anything in it, and water pressure was a bit low in the shower. The main problem I had with this hotel is internet access. In these days many people have more than one internet-accessing devices, yet these guys charge a large amount for internet access, and the biggest issue is that this access can not be shared across several devices! So I had to pay separately for internet access in my laptop, tablet and phone. This is just unacceptable, and for this alone I might not stay in this hotel again. Đọc thêm

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My wife and I spent the weekend here for our five year anniversary, and we couldn't have been happier with the staff, hotel and location. It is right in the heart of Chicago! Staff was very accommodating with everything. We stayed in the tower sweets and had a great view of the Chicago River right by the Chicago Tribune, Trump Building and many other […] wonderful / beautiful buildings. We will be back! Đọc thêm

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Hotel was nice, the room was small but comfortable. The onk t bad side is that if youdrive there you can only use valet parking and its 50.00 per night there is no self park.

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We stayed here 1 night for the Hockey City Classic. The room was a little smaller than I thought it would be (compared to pictures online) but it was still nice. The staff was very helpful. We were able to walk (even in the cold) to almost everything we wanted to go to. The only issue we had was that the water was not warm for our showers.

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There was no hot water.

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Large rooms, descent gym, great bar and live bands. You cant go wrong with staying at this hotel! Great value!

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It was nice, clean and big. Rooms are spacious but not anything special. We had a city view but the view was not that great. Everything is very expensive. Can't even touch the fridge with out getting charged because they have motion sensors on everything. Over all, nice place

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