Aris Grand Place Hotel Brussels - Brussels

Very uncooperatve receptionest

The only thing could be said positive about this hotel is the location next to the Grand Platz and Central Station. The beds were like rocks, each bed had one pillow each, approx 6 x 10 inches (no kidding) and when we asked for another pillow from the chambermaid we were told that they had no more. Checking with the front desk we found this to be true. […] We had a room with a window on the street that would not shut properly and had rain and noise come in until I forced it shut. There are many other hotels in the area and they can't be nearly as bad as this one. We did not eat there based on other people's reviews and what we saw that was an excellent decision. Other locations are open and offer a better deal and ambiance. STAY AWAY. Đọc thêm

Room was of a perfectly decent size - clean, and all worked well. Interior finishings are not super-fancy, but everything worked

2nd time ive stayed in this hotel. clean rooms, nice size rooms, perfect location. definately would recommend this to anyone and will stay here again.

We could not have been in a more perfect place! The location was ideal, being just a block away from the Grand Place with lots of quaint restaurants and shops nearby. The service was wonderful and the front desk staff was ready and willing to help with all of questions and requests. Would definitely recommend this hotel as the place to stay in Brus […] sels! Đọc thêm

This was a lousy hotel. It's in a great, busy location but besides that and the nice front desk staff, it was a bust. Not very clean, not very comfy and hideous to be inside of - not that the view of piles of trash below was any better. Our room smelled weird (not in a good way) and Brussels was a much lovelier town when we were out of it! I would not […] recommend this hotel to anyone. Steer clear! Đọc thêm

Great location, centrally located, but noisy and busy. Beds were hard and pillows were small.

I was very satisfied with staying this hotel. Very close to the markt and very convenient. I stayed in February in 2012.

I found this hotel worth the money I paid! Very good location, nice and willing to help staff.

This is a nice hotel right in the heart of old town. The carpet is new, the furniture is nice, the bathroom was good, but the bedding was bad. The pillows were small and flat, and they are still using blankets and bedspreads. I would stay again, if the bedding was updated.

Excellent location almost attached to the Central Station. Overpriced room and overpriced breakfast. No free Wi-Fi.

Good aspect, it is just behind the Grand Place, and behind Central Station Negative Aspects: check in took 20 minutes; I was directed by the receptionist to the wrong floor ('I am sorry sir I do not know the hotel well'); the room was minuscule, underground, in the basement, with a small window whose gaps allowed frozen air pouring over me throughut […] the night; no extra blanket available, staff slamming doors in the basement and the room door was shutting at each movement outside. One of the worst nights of my life, avoid this hotel, by all means. Đọc thêm

While the room was small, who spends much time in the room anyway?! Just a block away from the Grand Place, the Aris is so convenient to all of the sights of Brussels! The staff was very friendly as well! The convenience of the location outweighs all other measures. Recommended to us, we will recommend to others!

Ok, if you are a young student or couple with very few money. Than it's an option since its location is excellent. If you travel for business, the quality is below the acceptable threshold. No interne, no matter what they advertt, very old furniture, very basic service, unconfortable pillow, very noise heating, basic breakfast....

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Fantastic location, 4 mins walk from station and 2 mins walk from Grand Place. We watched the light show from our bedroom window one night when it rained. Staff friendly. Lovely deep bath, and the shower was fab. Loads of piping hot water. No tea/coffee facilities but we new this before and took our own. Did not eat here but breakfast looked good. Restaurant […] next door was brilliant and cheap. Exactly what you would expect for the money, not glamorous but perfect location, clean, and well priced. Would definitely stay here again. Đọc thêm

Very unfriendly staff:(

The Aris Grand Place is as centrally located as you can get, less than a 1 minute walk to Grand Place itself so if you want something convieniently located then this is a good place. The location comes with its downsides, its noisy and on a main street so revellers kept us awake until about 4am. Its quite basic from a comfort point of view, but you […] get what you pay for. So if you want a reasonably priced, well located hotel this is for you....if you want mod cons and comfort then maybe not. I had no issues with my stay, the staff were helpful and friendly I just wish I'd managed to have got a little more sleep oh and an extra pillow would have been nice. Đọc thêm

convenient location to main train & metro station and 2mins from main Grand place / grote market. lots of nearby resturants offering fantastic meal deals. twin room was fine size wise but rooms could be modernised, it was clean however and ideal for its purpose (overnight sleep). would recommend hotel and stay again.

If you want to be close to the Grand Place with enough comofort and good price, this is a good option. The hotel could do with some "face lifting" but anyway if you aren't too fancy this is a good place to stay.

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Room was standard small room for Europe, bathroom was nice and clean. Staff was exceptionally helpful and courteous. Location was unbelievable!! Just steps from the Grand Place, right in the middle of the historic center. Close to dozens of restuarants, tons of shopping and chocolate. Close to the central train station for access to Metro and bus […] es. Đọc thêm

We were on the 5th floor (the top floor). The ceiling in the room was made of metal panels that did not fully close off the room from the attic. As such, there was quite a bit of debris that was throughout the room. The room was not well cleaned even apart from that. Dead bugs on the walls, bathroom not fully cleaned before our arrival. Maids dropped […] toothbrushes on the floor ... hotel did not have any replacements to provide and moved a bunch of our stuff around even though we had the card on the door requesting no entrance. Some of the staff were incredibly rude. Actually got physically involved in trying to resolve a billing dispute. By the way, the hotel tacks on extra taxes, even though the recepit from hotels.com indicates that taxes have already been paid. Đọc thêm

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Been to Europe over 200 times. Lived and traveled in the Far East. Worst hotel we ever stayed in. Staff was so rude we almost checked out. We would have too if we could have gotten our money back. Rooms were incredibly small even by European standards. Beds were horrible. Actually had to use our heavier clothes to make pillows as theirs were so thin […] and and lumpy. Bedding and towels were thin and worn. Looked out on a brick wall. Breakfast was a joke especially for the price. Wouldn't even compare to a cheap motel chain in the US. Actually it struggles to achieve a one star status. Could not stay there again and would not recommend under any circumstances despite location. Haven't said this often but for the price we felt totally ripped off. Đọc thêm

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I travel a lot, and frequently stay in hotels all over the world, but this is the worst I've ever experienced. The staff were rude. At one point we wanted to leave, but you have to leave your key at reception, yet there was no one to be found.... the receptionist was having a shouting argument with another guest about internet access around the corner. […] By this time 3 more guests had arrived, and had to wait for it to finish before we could leave. 9am Saturday morning housekeeping came into the room and woke us up (not unusual for a hotel in fairness), but then proceeded to clean and vacumn outside the room.. and when they moved to the room next door, the walls were so paper thin we could hear everything. There is more staff issues, but you get the point. Luckily Brussels is a wonderful city and makes up for this hotel, but I'd avoid staying here at all costs!! There are many other hotels in the center of Brussels (it's not that big, so although they may look far on the map, they are probably closeby!) Đọc thêm

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The hotel is in a good location and is very close to the sites and mainline station(s). Room is a little basic but does everything well.

fantastic location just minutes from the Grand Place. The only drawback was the noisy street outside which is understandable for the location. Room basic but clean. Staff very welcoming.

Very near Central station. Only a block from Grand Place market square. Near Brussells 'Restaurant Row. Room was comfortable but could use an upgrade. Breakfast pricy.

Located right next to the central train station and the Grand Place, Hotel Aris is in a perfect location. Also, the hotel is much nicer than similarly priced hotels. Definitely recommend.

only stayed one night on route to amsterdam. the hotel is in a great location 5mins walk from brussels central station and 2 minutes walk from the Grand Place and many local restaurants. room was quiet and comfortable, the only sting in the tail was the extortionate price charged for a very mediocre buffet breakfast. it cost an additional 33% of our […] room charge so my advice is eat out at one of the many mouthwatering cafes, bakeries or waffle shops nearby. Đọc thêm

clean and tidy and our room had a good view of bustling streets. On arrival we were asked for copies of a credit card for each room ( presumably in case we trashed the place) However we were instantly charged 50 E each (made aware of this via SMS from bank) on check out you must remember to get this transaction reversed ! good hotel in great location […] though Đọc thêm

Good location and pretty bathroom. The water is cold so washing hair is no fun here. Bed is small and pillow tiny. I would still go back because it's in the middle of the centre and with a good price.

Pros: * One of the best located hotels in a tourist center of Brussels. * Clean rooms, nice bed and bath. In-room safe Cons: * Old 20” TV * No store or self-service purchasing station, to buy even water, or any cold drinks. * Noisy fan in air conditioner If you in a market for inexpensive and good hotel - this is right place. I’ve managed to get a […] room under 60 Euros. Beware: walk-in prices are terrible in this and surrounded hotels, so purchase hotel rooms in advance. Đọc thêm

Location good, room adequate, service poor

We enjoyed the hotel - nice staff, very clean. The pillows could have been bigger.

Hotel room was small, elevator very small, breakfast expensive, awesome location near shopping district. Hotel had lots of charm and staff was very friendly. A bit pricy but you are paying for location. We had a view of Eiffel Tower from room, and it was within walking distance. I would recommend to stay here.

The Hotel Aris is in a great location, staff are accommodating and the rooms are basic but clean and more than sufficient for a stay in Brussels.

The hotel was nice, however it would have been nice to know about the addition hotel tax that we had to pay on leaving the hotel

Very good location but the room had a terrible view to a back street

Great location. All concierge were fluent in English, French, and Dutch. Rooms weren't anything to write home about, but larger than most European rooms. The duvet cover had some patched holes in it, but everything was clean. Fairly thin walls, but not enough to keep me up at night. Great hotel if you can get a deal on it.

Good budget hotel in and excellent location. The facilities are basic but the staff are friendly and if you only want a place to put your head down after a few beers it more than serves its purpose.

Friendly and obliging staff at the reception. Room like a monk's cell. Looked out over a filthy uncleaned alleyway. No hot water!! (I know that this is an incidental problem not a structural one. But I discovered it at 02:00 and called reception: by 10:00 it was still not fixed! No 24/24 service contract!). Breakfast advertised as a "buffet breakfast" […] was in fact just a help-yourself continental breakfast, cook your own eggs (great!) but not even any bloody ham! Just cheap lousy salami & processed cheese. Coffee OK. Sorry will not want to repeat that experience. I wonder if I can demand a refund even though it was a discouint price? Đọc thêm

A good place overall, a fair deal. Excel location, close to Grand Place, good chocolate shops, et al, and Brussels Central Trains station. The room was comfortable and clean. Undisclosed phone use charges were a lot of money--over 15 euros for less than 1/2 hour of local calls--a big surprise.

Great location...wonderful view from the window. However, the street was pretty noisy throughout the night...bring earplugs!

Clean and decent hotel. Superb location.

I spent 50 mins going round in circles late at night trying to find this.... the key is the address... the locals all use the French name "Place Des Herbes" , rather than the Flemish "Grassmarkt"!!... even when on the right street locals were saying they did not know where Grassmarkt was. The hotel itself is a little spartan in its facilities, but that […] is fine as it sits on a busy square (well actually a triangle) of bars and cafes. It is only 50m from the main Grand Place, which is the hub of the whole centre. This has a slight drawback in that the metro system has no stops in the centre itself. The nearest stops are Brussels Central (also the train station) and De Broukerie, the former being by far the simplest. The latter being a bit tortuous. Being in the city centre certainly eases sight-seeing and proximity to the railway station also allowed an excellent day trip to Leuven one day. I always feel Brussels is greatly under-rated and treated like a transport junction and little more. If you limit yourself to the station surroundings (particularly the area around Brussels Midi where the Eurostar comes in) then first impressions may well be "what a dump"... however, venture towards the old centre, just a couple of metro stops north, and it is a different story... clearly a European capital to rival many others. Keep clear of the European Parliament area though unless you are a lover of bland modern architecture. There is a strange clash between French and Flemish cultures here, and both can be seen. If you venture northwards the friction between the factions grows and you are better accepted speaking English than French in these Flemish speaking zones. Three doors away from the hotel was the excellent Toon Museum pub, the only one I know which is also a puppet theatre. My fifth stay in Brussels and I will go again. Đọc thêm

This hotel was a great deal. Right in the center of the old city of Brussels. The hotel is very clean and well taken care of.