Holiday Inn Express Hotel & Suites Jacksonville - Jacksonville

great hotel but the location made it to where you had to travel to go get something to eat

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Not much options in the area, so this was the best we could find. We had a suite that was a good size.

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Clean, spacious rooms. Helpful staff.

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We gave stayed there many times and have always been happy. The pool area wasn't picked up and organized, and had to ask for towels, but hotel staff mentioned how they had just had a baseball team leave. Made sense. Loved the fresh baked cookies in lobby, too! Coffee was yummy.

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There were dirty wash cloths in the bathroom. The front desk was not helpful with the problems we had with our rooms and the price was ridiculous.

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Hotel was extremely over priced! The room had a broken toilet when we checked in and no one available to repair. We were moved to another room. The hotel and room was then nice, breakfast was very good. But, for the price I would not return. I can get the same type of hotel, room and breakfast in a big city for much less.

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Very friendly Staff, Hotel very clean. many things to do as a family in nearby Springfield,IL. or Jacksonville,IL. Hotel staff helpful from breakfast restraunts to shopping facilities.

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the mgr and staff were very focused on my needs i will go again

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hotel was nice and clean, but the reason we stayed in a hotel and not with friends was so our 5 yr old could swim. The swim was not a great due to the pool was so cold our lips turned blue and the hot tub was closed. Everything else was great.

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I was relucant to stay at a Holiday Inn because everyone I have ever stayed at had the most uncomfortable beds ever. I am happy to say that this one was an exception and I am glad I gave them another chance. The room was very spacious and clean. They also gave you two different pillow choices...soft or firm which was very nice. The complimentary breakfast […] was far superior than most hotels I have stayed in. The warm cinnamon rolls were HEAVENLY. I will definitely stay there again. My only complaint was that we had multiple problems with the electronic keys for our room. First we couldn't get in because the batteries were dead and then we had to have our keys reset twice. The staff handled all our issues quickly and politely though so it wasn't that big a deal. Đọc thêm

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