Hotel Universo - Florence

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Nice place. Awesome Location and half the price of the other hotels in the same area. Close to the train and walking distance to all attractions. Bed was comfortable. Shower was a little tight but workable. the complmentary breakfast was a great surprise, didn't know it came with the room and everything served was fresh and coffee was hot. if you can […] get past the color scheme of the place (orange, Lime Green and Purple) you will not be dissapointed wiht your stay. Đọc thêm

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Hotel was good for location only. Bathroom too small.. Hubby banged his head. Hardly room to move. Our room was too dark. I really dislike dark room with insufficient light.. My hubby thinks it was a love hotel because it is so dark. Corridor was dark too, we had problem opening our door because we can't see.

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Not great, but short walk to Santa Maria Novella train station. Rooms a bit small, staff very friendly, convenient to the main sites in Florence too.

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What we loved most was our location. 2 min to the train station and 10 min walk to all the big sights. Our favorite part though was right out front was a square with a food market and tables and chairs to just relax. Everyday we would relax after sightseeing and people would play music and we would get a snack and wine and sit in the sun. So great!!! […] Only things about this hotel I would change is more lighting in hallways and rooms, and more spots to hang clothes/towels. The room was a bit dim which I never thought would be bothersome, but it was tough since our window looked at the small courtyard so that didn't give much light either. And traveling with a back pack, we liked to hang our clothes out when we get to the next hotel and only a few hangers. But those things are minor. Overall, the staff was very friendly and helpful. The breakfast was excellent!! Đọc thêm

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Lovely hotel in an excellent location near Santa Maria Novella station. Walking distance to everything. Cool decor in a nicely remodeled older building. Staff, especially Tony and Susanna, we're excellent. Always friendly and helpful. The beds were new, fresh and comfortable. Room was a little dark. Breakfast room was great but a bit small. Would have […] liked more fresh fruit. Overall, we really enjoyed our stay, one of the nicest hotels we had. Good value. Đọc thêm

Bài đánh giá uy tín từ khách của Expedia

Superb location in Florence! CLOSE to trains and buses, and major sights within walking. Sheets and bedding are fabulous! Staff was very helpful. Breakfast was very good!

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dont take rooms with a view ! they come with terrible noise option too there was no remote control for the A/C !! some rooms couldnt be reached by the elevator so heavy luggage is a crisis !

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The location is great, close to the Train Station, near to all the point of interest in Florence. The breakfast service awesome, and the staff really friendly and cooperative. The only problem is the internet service (a little expensive ,6 euros per day).

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Location was great, a bit noisy, but what do you expect? Staff were excellent, very helpful. Room looks awesome and was comfortable. No aircon control was a bit annoying. Breakfast closed very early which was stupid. Bathroom drain didn't work so the bathroom flooded each time we had a shower. Other than that, the place was really good.

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Great location, the rooms are ok (but very dark), but the shower is really small eventhough the bathroom has a good size. You have ti pay 6Euro for the WiFi connection for 24 hours. The location is great very closed to Duomo and to the Train Station. Breakfast was ok.

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Like most of the hotels we've stayed at, while adequate the matresses leave much to be desired when it comes to comfort. The matress was very hard and wasn't condusive to a good nights rest, but otherwise it was good.

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The hotel was a great location right by the train station and Santa Maria Novella church but the piazza it sits on was very busy and noisy with singers and restaurants. Luckily we had the air condtioninng on to drown out the noise.

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Good location, close to train station and to walk around Florence. Bed very comfortable compared to others in Italy. Shower was small, but bathroom was very clean and overall good. Staff were very friendly and helpful with any questions and provided a map. Nice view of the Santa Maria Novella Piazza and rooms were quiet. Breakfast was adequate, not […] a big selection. Overall, we were very satisfied. Đọc thêm

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I stayed at Hotel Universo twice and the staff was very friendly and helpful. It is an older building and the rooms are cramped but usable and the elevator is tiny . In one of my rooms the shower door opened only about 14 inches so an obese person would never be able to get in there but it was fine in the second room. Room was clean and well equipped […] and hotel had a very good continental breakfast. Located right near the train station and within easy walking distance to all the major sights in Florence. My biggest complaint was the extra fee for Wi-Fi use which only works in the lobby. There are numerous restaurants near the hotel that provide free Wi-Fi so it is ridiculous for this hotel to charge extra when we are spending hundreds of Euros on this room. Đọc thêm

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The rooms are very small so could be cramped for 2 people (I was alone). The shower was extremely tiny I mean tiny and there were no washcloths. The towels were big and soft; bed was comfortable; room was clean. The location was great - just 1 block from the train station and on a great fun filled square and close to a lot of Florence sites. Hotel staff […] were friendly and helpful. The breakfast was great - but don't expect an American breakfast - great per European standards. Wifi is only available in the lobby area and cost 5 euros per 24 hours. Đọc thêm

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great location. could walk everywhere. The staff was very pleasant and helpful. They were actually the nicest people we found in our stay in europe. The breakfast was good.

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I spent two days at Universo with my fiancee and my mother, and we liked very much. The room was big, with two single beds and one double bed and it was very confortable and very clean. There were a lot of options in the breakfast and everything we need the staff did. The hotel is well located, near to Duomo and other interesting points by walk. Totally […] recomended! Đọc thêm

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I spent two days at Universo with my fiancee and my mother, and we liked very much. The room was big, with two single beds and one double bed and it was very confortable and very clean. There were a lot of options in the breakfast and everything we need the staff did. The hotel is well located, near to Duomo and other interesting points by walk. Totally […] recomended! Đọc thêm

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Pros: -Great location (close to train station and attractions) -Room is modern and clean -Decent breakfast included -Friendly staff Cons: -Paper thin wall and windows; it was VERY noisy and I could barely sleep (I'm not a light sleeper) -Bathroom/shower is outdated and small -Only lobby internet, none in room (even if you wanted to pay for it Location […] was perfect and staff was great, but I would only recommend to those who don't mind city noise (shouting by drunk people, trash pick up at 2-4am...beep beep beep, footsteps of other guests getting to their rooms late at night, etc) Đọc thêm

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Really good location in quiet square 5 mins walk from main railway station (Firenze SMN). Modern rooms, generally quiet. Good breakfast and the Internet (extra) worked well enough to keep up with emails. Loved by all the family, would book there again.

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We booked 5 nights stay in the same hotel. After we checked in, we found our room was very dark, no ceiling light and the window was facing the wall. We immediately requested to change the room since we have to stay 5 nights there. The first staff, a lady, told us that we have to pay extra eur30 per day more to change a room with view. Her manner was […] very bad and said that our paid room rate was just for a standard room and should without view. We said that we were not asked for the room with view but just not facing a wall since the room was very dark. She then claimed that the hotel was full. Since the room was really dark that we even could not read our guide book, we talked to the staff, a man this time. He promised to change the room for us without extra charge day after tomorrow. But indeed, he did not leave any message to his colleague. So, when we talked to the lady staff next day for the time we changing the room, she again said that we need to pay extra eur30 per day and said that her man colleague has no authority to promise us there was no extra charge. Again, her manner was very bad and said that we already had the best room. Finally, we have to stay in the dark room for 5 nights. Đọc thêm

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I booked this hotel after seeing it had mostly positive reviews. It was cheap and in a good location. Breakfast was included and it was good. But my spouse and I didnt enjoy our stay. The decor is obnoxius (i'm talking about neon colors all over) it seems to be a way to hide the conditions of the building which is obvioukay really old and falling appart. […] But the decor wouldnt be so bothersome if the room wasnt so dark and dingy. You would think that if a room didnt get naturallight it would be supplemented with artificial light, but the three tiny lamps in the room combined were about as bright as a single candle. To top it off the walls are beyond paper thin. Sometimes it sounds like people are standing over your bed. Then there was the smell of mold which my spouse couldnt smell but kept me up the first night (until I started leavin the windows open and dealing with the extra noises that allowed). Overall I wouldnt recomend this hotel. It put us in a bad mood for our entire stay. If you can, spend a little extra and stay somewhere that will put you in the mood to enjoy florence! Đọc thêm

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Room 23 is very poor with quite small balneal space. and the room is quite small. Sunshine is difficult to enter to the room. But the staff service of the front desk is good.

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The staff was very helpful in scheduling a tour of Tuscany with a tour group. They spoke english well and the room was clean. Located about five minutes walk from main train station.

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This hotel is fine if you are on a budget but be forewarned that a lot of kids choose this hotel for the price and location to the train station, making it very noisy from 2-4 am when they all come home from the bars. The Square is very noisy with either drunks or the 10,000 chirping birds that sit in the trees outside the hotel windows. We asked to […] be moved and it wasn't a problem, thank goodness. Great staff, great location. Đọc thêm

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It was very close to most places that you must visit in Firenze. The staff was extremely helpful and the vending machine there sells water for a cheaper price than outside! Definitely staying there again if I am going back to Firenze.

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The hotel we booked was "NON SMOKING" and paid more for having a view of the square. But was given a room that reeks of smoke. We spoke to the reception "A plumpish lady" for a change, her reply was; "IMPOSSIBLE, we are a non-smoking hotel" with a nonchalant attitude. She gave us a room on the 2nd floor facing a wall which I rejected after seeing the […] room. After which I reluctantly ask back for the smokey room, to which she replied; "Can you make up your mind, I cannot keep changing room". After this incident, our next 2 days stay was met with a cold shoulder as each time we passed by the reception, she will look in the opposite direction. She failed miserably as a front desk staff representing the hotel. We were thoroughly disappointed. Đọc thêm

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Great location, clean room, good breakfast.the only bad thing "bad Shower Head in the bathroom"

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This is a very conveniently located hotel. Very little assistance available at the desk. Our room, #56 was exceptional as it had a balcony overlooking the Santa Maria Novella cloisters and piazza--spectacular!

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Just updated. Cool and funky rooms. Clean and just minutes from the terminal. Good free breakfast.

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Great location near the train station, great pizzeria next door, and the best front office guy in Italy in Tony. Room we stayed in was large, but required either a walk-up or walk-down from the elevators. Dingiest staircase & room lighting (felt like 5-watt bulbs throughout). Shower area was large but didnt even have a place to keep the bath gel, shampoo […] etc...and it was not a great experience. Breakfast area was decent and modern looking in contrast. Will recommend to those that need to stay near the Stazione and for Tony's charm. Đọc thêm

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I liked the hotel a lot. Great central location. The front desk was extremely friendly and nice to me and my twin daughters. The room was really nice, decorated like the W and the sheets were exceptionally soft and comfy for Europe (beds are usually firm and uncomfortable). Breakfast was also great. I do have one complaint -- no free WiFi, they charge […] for it! This is ridiculous since almost all of our other hotels had free WiFi in the lobby. I'd give this place 5 stars if they had free WiFi. Đọc thêm

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Hotel Universo is great for couples traveling on somewhat of a budget. It was very affordable for what it offered, which was location, cleanliness, comfort and friendly staff. The room is a bit small and kind of dark with not much natural light. The bathroom was more than sufficient and the shower had great water pressure! The location was by far the […] best thing because it is situated ideally to walk to all the sights in Florence and right next to the train station. Đọc thêm

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We had some difficulty finding the place due to a mis-direction from the Florence info desk. Once we got there, we were very impressed with the Square on which the hotel was located. Right next to a beautiful Catholic Church and with a fountain in the large courtyard. Unfortunately the interior decorator must have finished his work in about 1985--the […] wallpaper was vintage black and white swirls--very gosh! Once we got over the humor of that, the service was fine. We enjoyed the breakfasts, especially the good juice machine. Our son joined us in Florence and the management would not let us allow him to sleep on a cot in our room for one night, even though we would have paid extra. We had to engage a separate hotel for him, with an extra check in, expense of a full room and meeting up the next day. We would have appreciated a more flexible policy. A very good base of operations to see the popular sites of Florence--we were able to walk to all of them with no difficulty. Đọc thêm

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We were delighted to find Hotel Universo so well-placed. Very convenient location in regard to the station and other transport. Within walking distance of all key sites. The staff were very helpful and friendly. Excellent (continental) breakfast and relatively spacious rooms in. We were there in peak summer and the room's air conditioner was just managing […] to take the edge off the heat. Friends in another room had a slightly more efficient AC. Will definitely stay again when we return to Florence. Đọc thêm

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Hotel Universo is located in the very centre in Florence, walking distance to the train station but away enough from the crowd that you usually see around train stations. Located at Piazza di Santa Maria Novella, it is close to most of the interesting places in Florence. Florence is a small city and you can walk to everywhere from the hotel. Rooms are […] spacious (for Europe) and clean, breakfast is decent. The only complaint was the weaker water pressure in the shower, but it was probably just in our room. Generally, price-to-location-to-room quality we would stay again in this hotel. Đọc thêm

Bài đánh giá uy tín từ khách của Expedia

Nice European Hotel - Great Location. We enjoyed our stay and would recomend to others.

Bài đánh giá uy tín từ khách của Hotels.com

This was a good hotel if you are just looking for something clean and economic. The best feature of the hotel is the location. It is a block from Santa Maria Novella train station and right on Piazza Santa maria novella. It has free continental breakfast which is a plus considering how expensive is to eat in italy. The hotel personel is very nice and […] helpful. Đọc thêm

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very well located, just in front of Santa maria novella square. rooms to small, but ok.

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