CHATEAU NOVA HOTEL AND SUITES - Edmonton

First night we were placed on the 3rd floor which I assume to be and ex-smoking floor! Room stunk of cigarette smoke and frebreeze! Rugs were stained and filthy in hall and room rug was sticky! Next day asked to be moved to a never been smoked in room and was moved to 4th floor which was clean fresh and bright and was on airport side not street side. […] The staff were wonderful and very accommodating to my request. Would stay again due to staff going out of their way to fix situation Đọc thêm

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my stay was great. clean rooms, and friendly service. i'd recommend this hotel to anyone.

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I came to visit a patient in the Royal Alex hospital which is a short bus or taxi ride away (too far to walk). Free wi-fi was weak in my room which was probably the furthest from the main desk. Free newspapers in the lobby.

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Vị khách này không để lại nhận xét.

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My first stay at the hotel was better than the second. I enjoyed both rooms being in the west wings of the 3rd and 2nd floors. Room 236 that I stayed in this past weekend smelled of smoke even though it was a non-smoking room. The pillows were awful; nothing like the one I had in the room that I rented on the 3rd floor during my first stay. Other than […] that, everything was good. Thanks, Sylvia Đọc thêm

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Very nice staff

Nhận xét từ khách hàng thật của Hotels.com

Very nice hotel. Clean comfortable room and excellent staff,

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Was not the most conveniently located hotel for my needs but was still good. Clean, well priced and friendly, personable staff. I'll stay again.

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Very pleasant service and comfortable hotel. the pictures in the hallways were intriguing relating to the history of the area. The restaurant had great food. Keep up the great service.

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clean rooms , friendly staff, convienient location

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A fairly average hotel: clean, fairly quiet, would work for most business people. Nice shower with curved shower rod. Not a lot of restaurant choices within walking distance. Never been a big fan of hotel restaurants and bars in general - average food and average service at normally above-average pricing. Prefer quality food and great restaurants but […] you will need a car from this location. For morning coffee though, there is a Starbucks a few blocks away. Room Service trays littered the hallways when we returned from supper at near 8 pm. I guess it's the responsibility of morning housekeeping to clean up. Coffee creamers in our fridge would be a nice touch instead of powdered creamers. Would have raised the rating with little niceties like this. One issue though: 11 am check-out is out of step with most business hotels' noon check-out. I regularly use hotel room as an office while on the road. Noon checkout means great half-day workday. We arranged a noon check-out at check-in. 11:25 am next morning, we were phoned by front desk asking if we were checking out. Seems no one at desk made a note of our late check-out. In essence, they made their internal error our problem. Guests attending morning meetings must check-out before they attend their meetings. Noon check-out would be more convenient for guests who could check out on lunch break. Hotel lacks any real personality though. As titled, it's an OK hotel - not spectacular and not one you would rave to your friends that they must visit. But a good performer that could do much better if they would think from the guest's perspective instead of how early they can start housekeeping services. Đọc thêm

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Spent 2 nights in the Chateau Nova and all in all, it was a good experience. Reasonable rates. The room was clean and well maintained, the beds were comfortable, the breakfast each morning in the restaurant was fine (2 eggs, 3 strips of bacon, 2 pieces of toast and hash browns - $7.00 as of July 6, 2011). Couple of issues - stains in the rugs in the […] hallways and construction in the main entrance - Would definately stay there again if the opportunity arose. Đọc thêm

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