4,0
trên 5
Tuyệt vời
(47 đánh giá)
Xếp hạng của Khách hàng trên Hotels.com
Xếp hạng của Khách du lịch trên TripAdvisor
We were given a room with cracked tiles in the living room and the tub has some rust stains on it. Around 1130 pm, my Sister was brushing her teeth when... she saw a small mouse going in to the drainage below the shower enclosure. We requested to be transferred to the new wing. The new wing was so much better. The Night Manager and Night Housekeeping Supervisor were all apologies for us and promised to relay it to the Hotel Manager. We were told that they will investigate the incident and will get back to us. We never got any call fro anyone. We told them how disappointed we were after we checked out and we expect a written apology. Two days after, we got the letter of apology. Too late. bởi khách hàng của Hotels.com vào 07/05/2013