2/10
We arrived late due to a flight delay and as per the policy it said we could check in anytime. The person at check in said we were a no show, I noted that the checkout time was 11 and we were there before this and wanted access to our shower. He told us to wait while calling his manager. We waited for over 20 minutes still nothing. Then he said he would give us access. The manager then arrived and insisted he was doing us a favor by allowing us access to the room and insisted on the $100 deposit for use of the shower, which I then paid. The first room given to us was a used one which still had the dirty towels lying all over the floor. We inisted on a clean room. We managed to shower and change and then checked out, to be told the manager wanted to talk to us and we must wait. Did not answer his phone and eventually we left. Three weeks later and the money is still not refunded. Awful experience.
Jason
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