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Casa Macarena

2.5 star property
Adults-only hotel in La Veleta with spa and outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Macarena

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Family Room, Pool View | In-room safe, individually decorated, laptop workspace
Family Suite, Pool View | Terrace/patio
Shared kitchen

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Parking available
  • Pet-friendly
  • Spa
  • Pool
  • Laundry facilities
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Hot tub
  • Air conditioning
  • Garden
  • Front desk safe
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Barbecue grills

Feel at home (6)

  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
  • BBQ(s)

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Room, Pool View

Family Room, Pool View | View from room

Family Room, Pool View

Highlights

Balcony or patio
Individually decorated
Air conditioning
TV
Blackout curtains
2 bedrooms
Hairdryer
Rainfall showerhead
  • 126 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, Pool View

In-room safe, individually decorated, laptop workspace

Standard Room, Pool View

Highlights

Balcony or patio
Individually decorated
Air conditioning
TV
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Terrace/patio

Standard Room, Garden View

Highlights

Balcony or patio
Individually decorated
Air conditioning
TV
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
  • 66 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, Pool View

Family Suite, Pool View | Terrace/patio

Family Suite, Pool View

Highlights

Balcony or patio
Individually decorated
Air conditioning
TV
Blackout curtains
3 bedrooms
Hairdryer
Rainfall showerhead
  • 136 sq m
  • Sleeps 10
  • 3 King Beds and 2 Queen Beds

View all photos for Deluxe Room, Pool View

In-room safe, individually decorated, laptop workspace

Deluxe Room, Pool View

Highlights

Balcony or patio
Individually decorated
Air conditioning
TV
Blackout curtains
Hairdryer
Private bathroom
Rainfall showerhead
  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio Suite

In-room safe, individually decorated, laptop workspace

Superior Studio Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Private indoor hot tub
Air conditioning
TV
Blackout curtains
  • 116 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Single Sofa Bed

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The price is 5.428.764 ₫
6.637.645 ₫ total
includes taxes & fees
23 Dec - 24 Dec
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About the area

Map
Calle 1 Poniente, Manzana 001, ,Lt009, Tulum, 77760

What's nearby

  • Tulum National Park - 5 min drive - 3.3 km
  • Tulum Mayan Ruins - 7 min drive - 5.6 km
  • Tulum Beach - 9 min drive - 4.7 km
  • Las Palmas Public Beach - 13 min drive - 5.6 km
  • Playa Paraiso - 17 min drive - 6.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 40 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 99 min drive

Restaurants

  • ‪Sukhothai - ‬12 min walk
  • ‪El Camello Jr - ‬12 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬13 min walk
  • ‪Vaivén - ‬12 min walk
  • ‪La Consentida - ‬7 min walk

About this property

Casa Macarena

Casa Macarena features a rooftop terrace and puts you a short five-minute drive from Tulum National Park. Guests can go for a swim in the outdoor pool, then visit the spa to be pampered with deep-tissue massages. Other features include a hot tub and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 14 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • There is no front desk at this property
    • Guests must contact the property in advance for check-in instructions; your host will greet you
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
    • For more details, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 16
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets stay for free (1 total, up to 10 kg per pet)
    • Service animals welcome
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • On-site parking is limited
    • Free off-site parking nearby
    • Street parking available
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Barbecue grills

Services

  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • An outdoor pool
  • Full-service spa
  • Hot tub

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages and Swedish massages. The spa is open daily.

Fees & policies

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts cash.

Also known as

Casa Macarena Hotel Tulum
Casa Macarena Hotel
Casa Macarena Tulum
Casa Macarena Hotel
Casa Macarena Tulum
Casa Macarena Hotel Tulum

Frequently asked questions

Is there a pool at Casa Macarena?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Casa Macarena?
Yes, pets stay for free, with a limit of 1 total and maximum weight of 10 kg per pet.
Is parking offered on site at Casa Macarena?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at Casa Macarena?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Casa Macarena and nearby?
Casa Macarena has a spa and an outdoor pool, as well as a garden.
Does Casa Macarena have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Casa Macarena like?
Casa Macarena is in La Veleta, a short 16-minute walk from Dos Aguas Park.

Casa Macarena Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Exceptional

Loved it!
Such a wonderful place with perfect vibes for groups. Staff was very accommodating. Would definitely go back!
Paola, 10-night trip with friends
Verified Hotels.com guest review

6/10 Good

It’s alright
No WiFi at all. Could not communicate with family. The private tub was dirty. Appreciate the attentiveness of workers staying late to open the door when we arrived late. Cameras on site were good to ensure the car was safe to park outside.
2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

The property amenities were a complete lie. There was no full service spa on the property and no spa tub. I wish I was informed of this because the “full service spa” was the only reason why I booked this resort. I’m extremely disappointed. On top of that, the pool is supposed to be open from 8-8 but you have to ask them to turn the pool on and then you have to wait 40 minutes for it to warm up. Also, there are no windows in any of the rooms, so there was no clean air circulation. Every morning I woke up very congested. The refrigerator in the kitchen was broken and did not keep anything cold. I would not recommend this place.
5-night trip
Verified Expedia guest review

8/10 Very good

The place was very nice. You are in a area with locals and cheap local restaurants. You will definitely need a rental car if you plan to go here. To get to the beach and activities.
3-night family trip
Verified Expedia guest review

10/10 Exceptional

I had an amazing time at this hotel. The staff are very friendly and accommodating. The manager was super nice in getting me set up with my room. Boho vibes. I love it. Cute and simple morning breakfast. Nice hot shower!!
Corri, 3-night trip
Verified Expedia guest review

6/10 Good

You get what you pay for with Casa Macarena, if that. While we appreciated that we could find a spacious room here for $100 / night in pricy Tulum, even basic amenities seemed below standard or lacking. Our exterior sliding door into the room from our balcony didn’t lock, the hot tub heater didn’t work, our coffee for the in-room coffee maker was never refilled after day 1, and when we checked into the hotel, one of our room’s water bottles was already opened and half empty. We were also surprised to learn the road on which the hotel sits was unpaved. While Casa Macarena has some beautiful design and furnishings and gave us a home base in Tulum Pueblo for several nights, the experience was basic at best with some significant flaws.
5-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Stunning place, very quiet and exactly what was needed. Is a 10 minute drive to the beach and a short walk into downtown Tulum. The staff were very helpful
Rob, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

AMAZING!!! The pictures don’t do the property justice. The staff is AMAZING!!! So nice and accommodating. The rooms were clean and apartment style. Someone would come in and wash any used dishes and clean up while we were away. Water pressure was amazing, and we always had clean towels! This isn’t your typical hotel with a desk check in but someone from the hotel is on the property 24 hours, everyday. The hotel had a nice vibe, very clean, and felt like a home away from home. The person on duty from the staff always made sure the we felt comfortable and safe. Answered every question, gave us their WhatsApp so we can text them. Although the area is very safe, they had security who would wait for us to return from a night out on the town which was definitely a plus being that my bestfriend and I traveled there alone. The property isn’t on the main road but only a short taxi ride away from everything. I would definitely visit again and stay here!! This property exceeds the price that they book their rooms for. You get WAY more than what you pay !
3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I absolutely love this place! Aside from the staff being great - super sweet and nice and very helpful - the rooms are beyond amazing. The place is super clean, really well done and high quality, like apartment goals. You feel like you're in luxury when you're there. The pool area is super quiet and peaceful, plenty of sun and shade, and the pool is very refreshing from the strong sun. The beds are comfortable at the pool and in the room, shower pressure is amazing, the place is just so perfect. The only issue was that there wasnt any food readily available. They did offer to order food for me, but it seemed like a hassle for them and for me so I just ventured out. The hotel is not really in walking distance to a lot so we were thankful we had a car. They do have bikes to rent though! I recommend venturing out in the afternoons and buying breakfast foods at the grocery store to make at the hotel or stopping by Burrito Amor (a quick bike ride away) - they have THE best breakfast burritos and bowls.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

This place was absolutely amazing! Worth every penny.
1-night romance trip
Verified CheapTickets guest review

8/10 Very good

4-night trip
Verified Expedia guest review

6/10 Good

L'hôtel est très beau. Par contre, nous avions réservé pour une chambre double familiale, qui montrait un spa privé sur les photos, mais nous avons eu la chambre de base, sans aucun spa. Nous avons eu beaucoup de difficulté à trouver un arrangement mais après avoir parler à une responsable sur Expedia, le gérant nous a changé de chambre pour une plus grande, qui était ma fois merveilleuse. C'est vraiment magnifique, le petit-déjeuner est petit mais bien, le service est agréable, des vélos gratuits sont fournis, et très propre. Par contre, il n'y a aucune eau chaude. On n'a malheureusement pas pu profiter de la piscine et du spa partagés puisqu'ils étaient très froid. Il n'y avait aucune eau chaude dans la douche non plus, ni dans le bain extérieur. De plus, pour les touristes ne connaissant pas trop le secteur, il faut savoir que l'hôtel est assez loin du centre ville et encore plus de la mer. Il faut marcher ou prendre un vélo dans un secteur peu recommandé, et le soir c'est assez épeurant. Enfin, je dois dire que le personnel a été très agréable, toujours là pour nous aider. Nous avons bien aimer l'endroit, malgré l'emplacement, les difficultés rencontrés et l'eau froide.
Sara, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

En general excelente atención del personal , información , ubicación y disposición.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

la calidez de las personas que nos recibió, el lugar hermoso, limpieza excelente. Me encanto todo.
1-night trip
Verified Expedia guest review

10/10 Exceptional

Totamente recomendable!!
Extraordinario lugar, el personal super atento, la habitación increible, el area de la alberca ideal para pasar un buen rato. Recomendable para tu estacia en Tulum.
Erick, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Die Unterkunft sieht exakt so aus wie auf den Bildern, wir wurden herzlich empfangen und uns wurde zu jeder Zeit nett geholfen, wenn wir fragen hatten oder z.b. einen Fahrer benötigten. Wir haben des Öfteren die Fahrräder geliehen, perfekt wenn man Tulum selbst erkunden möchte. Die Wege sind doch ab und zu etwas länger.
5-night trip
Verified Expedia guest review

8/10 Very good

Más presencia en la s oficinas de Resepcion buena cama buena decoración y servicio
1-night trip
Verified Expedia guest review

10/10 Exceptional

Très bel accueil avec le verre de bienvenue Super mobilier et déco le patio extérieur top
1-night trip
Verified Expedia guest review