My previous experience was good except that in the last week of my stay, €2,000 and important documents (reimbursable receipts) were stolen from my personal carry on luggage. Though I tried to keep this issue low profile and work with the Manager who had the opportunity to look through my entire luggage convoy, despite the fact that she wasn't wearing gloves in a COVID-19 high season, I was accused of not using the safe which worked only one time in four weeks. The Manager refused to bring the issue to the Director or Owner, and I was compelled to report the theft for further investigation.
The staff had a key, and came in my absence daring to breach into my privacy.
I should add that I made a transaction of €3,500 in the lobby of this hotel in the presence of an employee. There was a camera that recorded everything, and conveniently, the recording is no longer there. I had overall over $22,000 in my possession but for some reason chose to keep that €2,000 in my carry on luggage.
Also, my windshield wiper was broken; management refused by ignorance to provide any information about the act.
Overall, I'm disappointed that I had to publicly warn others about the potential risks but moreover, that the narrow window of 3 business days out of 30 days of my stay were not resolved at the lowest possible level.
A simple credit for the stay up to the value of €4,357 (totaling the entire value of the loss) would have possibly resolved the issue to somewhat wipe clean the shame.