2/10 Poor
14 Nov 2024
Disappointing
Upon check in we discovered we had been allocated an accessible room despite not requiring or requseting one. The facilities made it impossible or uncomfortable to use the bathroom. We complained, but were told that there were no available rooms to move us to and were told to talk to Lisa , the dury manager at 7am the following morning. I spoke to Lisa and explained the issue stating that we weren't able to shower the previous evening nor the morning for breakfast. We were offereda late check out but i told her we had a car picking us up at 10.30 to take us home.
Nicola
Nicola, 1-night trip
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