I found little things at this hotel annoying and generally thoughtless of what a guest might need or want.
For example, hand lotion was provided in a dispenser beside the bathroom sink but no hand soap, not even a little paper-wrapped packet. I had to reach into the shower stall each time I wanted to wash my hands, just to get soap from the dispenser there.
The mattress was fine, but I hated the pillows. They were large, hard, heavy and cumbersome to adjust in the night. I woke up several times with an ache in my neck that required ibuprofen to relieve.
I appreciated having an ice bucket with plastic liner in my room, but there were no signs anywhere telling me where I would find an ice machine. When I tried to call housekeeping to find out, the phone just rang and rang. I ended up carrying my ice bucket down to the lobby, then had to wait in line to ask the receptionist where I could find ice.
It turned out that ice machines are located on two floors only, but even there I found no signs to guide me to them. I had to tote my ice bucket around the entire third floor until, by luck, I found what I was looking for.
To me, things like that reveal a lack of attention to the details of what a guest might need or want during their stay.
On the other hand, the event that I was there to attend was handled very well. Good food and service in a nice room. So there's that.