Shangri-La The Marina, Cairns

5.0 star property
Family-friendly hotel with outdoor pool, connected to a shopping centre, near Cairns Esplanade

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Shangri-La The Marina, Cairns

Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Horizon Club Suite 1 King | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Point of interest
Point of interest
Point of interest

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Connecting rooms available
  • Parking available
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Valet parking
  • Self parking
  • Children's pool
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • In-room childcare

For families (6)

  • Children's pool
  • In-room childcare (surcharge)
  • Rollaway/extra beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
The price is 3.677.689 ₫
4.045.458 ₫ total
includes taxes & fees
17 Jan - 18 Jan 2025

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About the area

Map
Pierpoint Road, Cairns, QLD, 4870

What's nearby

  • Cairns Marlin Marina - 4 min walk - 0.3 km
  • Cairns Esplanade - 4 min walk - 0.4 km
  • Esplanade Lagoon - 5 min walk - 0.5 km
  • Reef Fleet Terminal - 5 min walk - 0.5 km
  • Cairns Central Shopping Centre - 12 min walk - 1.1 km

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 14 min drive
  • Cairns Station - 17 min walk
  • Freshwater Station - 18 min drive
  • Redlynch Station - 20 min drive

Restaurants

  • ‪Rattle N Hum - ‬5 min walk
  • ‪Salt House - ‬4 min walk
  • ‪Howlin' Jay's - ‬3 min walk
  • ‪Hilton Executive Lounge - ‬5 min walk
  • ‪Dundee's Restaurant on the Waterfront - ‬3 min walk

About this property

Shangri-La The Marina, Cairns

When you stay at Shangri-La The Marina, Cairns, you'll be in a fantastic location, only a five-minute walk from Cairns Marlin Marina and Cairns Esplanade. After splashing around at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at one of the 2 bars/lounges. Other features include a poolside bar, a fitness centre and a children's pool. Fellow travellers love the helpful staff and breakfast.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese, Korean, Malay, Portuguese

At a glance

DONE

Hotel size

    • 255 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 1.5 per cent for credit card payments
    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Covered on-site self-parking (AUD 30.00 per day; includes in/out privileges)
    • Covered on-site valet parking (AUD 35.00 per day; includes in/out privileges)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas
    • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Childcare in room (surcharge)
  • Children's menu
  • Fence around the pool

What to do

  • Shopping
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • 18 meeting rooms
  • Computer station
  • Conference centre (4456 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Shopping centre on-site
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Fixed shower seat
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 96
  • Grab bar in shower
  • Shower grab bar height (centimetres): 80
  • Bathroom emergency pull cord
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Electric kettle
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

The Backyard – Overlooking the ocean, this bar specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: AUD 100 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AUD 38 for adults and AUD 19.00 for children
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1.5 per cent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AUD 100.0 per night

Parking

  • Covered self-parking costs AUD 30.00 per day with in/out privileges
  • Covered valet parking costs AUD 35.00 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Frequently asked questions

Does Shangri-La The Marina, Cairns offer free cancellation for a full refund?
Yes, Shangri-La The Marina, Cairns does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Shangri-La The Marina, Cairns?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
Are pets allowed at Shangri-La The Marina, Cairns?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Shangri-La The Marina, Cairns?
Yes. Self-parking costs AUD 30.00 per day. Valet parking costs AUD 35.00 per day.
What are the check-in and check-out times at Shangri-La The Marina, Cairns?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Shangri-La The Marina, Cairns?
No, this hotel doesn't have a casino, but Reef Hotel Casino (4-min walk) and Cazalys Cairns (6-min drive) are both nearby.
What is there to do at Shangri-La The Marina, Cairns and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours and segway hire. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness centre. Shangri-La The Marina, Cairns also has a picnic area and a garden.
Are there restaurants at or near Shangri-La The Marina, Cairns?
Yes, The Backyard offers al fresco dining, international cuisine and ocean views.
Does Shangri-La The Marina, Cairns have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Shangri-La The Marina, Cairns like?
Shangri-La The Marina, Cairns is located on the boardwalk in Cairns Central Business District, a short 4-minute walk from Cairns Marlin Marina and 4 minutes' walk from Cairns Esplanade. Travellers say that the area is walkable and good for shopping.

Shangri-La The Marina, Cairns Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

Lovely location and views
We stayed at the Horizon Suite - the views are beautiful. Service at the reception was also excellent. A fair few things to improve on: 1. The hotel furniture/washroom fixtures etc all seem very dated and need immediate upkeep. Even very quick fixes like chipped drain blockers seem to be missed 2. The bedroom of the horizon suite was really small; much smaller than other suites I have stayed in and didn't have a TV or even enough plug points to charge electronics. It's one of the hotel's more premium rooms so it definitely should have these amenities. 3. The pool area washrooms similarly need urgent renovation - there were towels scattered all over the floor which made it look more like a public toilet than a Shangri-la washroom! 4. Service at the breakfast restaurant was subpar. We had ordered the barista made coffee and were in a rush - the lady serving us seemed annoyed to have the extra work. Even really simple things like bringing the bill to our table Vs asking us to go to the counter mid breakfast to sign for our coffees..
Priya, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location in Cairns
Really good stay, great staff and nice food in restaurant
Nigel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel, loved it will stay again
Great experience loved it , will stay back again. amazing location and view. Very convenient as well.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Graeme, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cairns Getaway
The view, location, food & service was outstanding. We spent one week there and the close access to the ferry terminal made all the difference to our stay.
Bilal, 6-night trip
Verified Hotels.com guest review

6/10 Good

Michael, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel in Cairns
Good services and friendly staff made our trip great. Swimming pool is a bit old but probably one of the better ones in Cairns City.
Ah ram, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Having a garden room no windows so could not open doors for fresh air.
jann, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Alan, 2-night trip
Verified Wotif guest review

10/10 Exceptional

Perfect stay
A short but great stay with friendly staff and special thanks to Nao
jas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean and lovely large room. Staff very helpful and friendly. All services were great too. The pool is fabulous.
Rebekah, 4-night trip
Verified Wotif guest review

10/10 Exceptional

There for relax, enjoying warmth & facilities
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely property, beautifully cleaned and presented
Krystal, 1-night romance trip
Verified Wotif guest review

8/10 Very good

Location
Gavin, 1-night romance trip
Verified Wotif guest review

6/10 Good

Catherine, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing!! We had a great experience. I have food allergies and they accommodated this without any hassle. Definitely be staying there again.
Joanne Elizabeth, 3-night romance trip
Verified Wotif guest review

10/10 Exceptional

Margaret, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Excellent staff who went above and beyond.
Priyanka, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Excellent location Staff all very good
Carol P, 4-night trip
Verified Wotif guest review

8/10 Very good

Great location. Expected more from a ‘resort’, rooms dated, need a tidy up. Uncomfortable couch and sparsely furnished, cabinet door would not shut. We had a view of a rusty door and a shade cloth area. Balcony small and a slight view of the marina if you stood in the one spot and looked sideways. Noise from other guests at all hours. Television in the room is quite old. Had to take the batteries out of the remote and shuffle them to get it to work. Pool area is nice. We ate there the first night… food was not great, didn’t eat there again. Turned a/c off in our room as it was freezing, however cold air still came through. Cleaning staff were fantastic. All in all a Bit disappointing and probably won’t stay there again.
shane, 3-night romance trip
Verified Wotif guest review

8/10 Very good

This Shangri La is getting old. The bed is dated squeaky and old, not as comfortable. I hope they would renovate and make it right. Location is excellent. It is near by many thìngs.
brandon, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Peter, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location great services especially the facilities around the Horizon Club room This was exceptional… especially the Happy Hour service **Only thing missing was complimentary parking🙁
SELWYN, 4-night romance trip
Verified Wotif guest review

10/10 Exceptional

James, 1-night trip
Verified Wotif guest review