Had to book an extra night. Spoke with the front desk and was told it was incorporated into the rest of my stay, even called to confirm in the morning, was told that I did not need to recheck in or pay anything else. Went to lunch with family, came back was locked out of my room, went to talk to front desk, talked to three different people, to which they were rude and basically were treating me like I lied, so basically causing me to lose money and time away from my family. Didn't want to own up to their mistake. Horrible customer service, don't care about the little guy for sure!