We stayed 3 nights here and the only friendly person was Helena who greeted us upon arrival. There was an elderly lady during the day who did not even say hello when we entered the reception area. When we left, the guy did not even say hello and we were done without our checkout, he walks around the desk and I have to ask are done. He says yes.
The property has good views of the caldera. Like many of the hotels, there are many steps. We had a deluxe room with view of the caldera and a balcony. The lights on the patio did not work. The room was very basic. The bathroom was ok but the hose by the toilet leaked and would cause the toilet paper to get wet.
Breakfast was included with our stay only to find out that they gave you what they prepared and you have no choice. There was scrambled eggs that were cooked in a casserole and they were hard. There was yogurt, meats and cheese, bread, coffee and juice. Overall, very mediocre and we did not go back for breakfast the next mornings.
Overall, it average at best. The views are ok but we stayed a little to the left of the hotel previously and that had much better views and better experience.