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Jazz Service Suites by Sanguine

2.0 star property
Apartment convenient to Gurney Plaza

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Photo gallery for Jazz Service Suites by Sanguine

Interior
Living room
Exterior
View from property
Outdoor pool
When you stay at Jazz Service Suites by Sanguine, you'll be a short five-minute drive from Gurney Drive and Gurney Plaza. You'll have free perks such as WiFi and self-parking. Also, KOMTAR and Penang Hill are within a short drive.

Reviews

3.8 out of 10

Popular amenities

  • Air conditioning
  • Kitchen
  • Free parking
  • Non-smoking
  • Free WiFi

Main amenities (2)

  • 2 smoke-free apartments
  • Air conditioning

Feel at home (4)

  • Kitchen
  • Private bathroom
  • Lift
  • Free self-parking

Room options

View all photos for Seaview 2 Bedroom Apartment A

Free WiFi

Seaview 2 Bedroom Apartment A

Highlights

Air conditioning
Kitchen
2 bedrooms
Private bathroom
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 4 Single Beds

View all photos for Seaview 2 Bedroom Apartment B

Free WiFi

Seaview 2 Bedroom Apartment B

Highlights

Air conditioning
Kitchen
2 bedrooms
Private bathroom
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 4 Single Beds

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  • Kitchenette
  • Laundry facilities
  • Free parking
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About the area

Map
Jazz Service Suites, Jalan Seri Tanjung Pinang, George Town, Penang, 10470

What's nearby

  • Straits Quay Mall - 4 min walk
  • Gurney Drive - 3 min drive
  • Gurney Plaza - 4 min drive
  • Arulmigu Balathandayuthapani Temple - 7 min drive
  • KOMTAR - 8 min drive

Getting around

  • Penang (PEN-Penang Intl.) - 39 min drive
  • Tasek Gelugor Station - 41 min drive
  • Penang Sentral - 43 min drive
  • Sungai Petani Station - 68 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Nyonya Breeze Desire - ‬7 min walk
  • ‪Love A Loaf Bakery & Cafe - ‬7 min walk
  • ‪The Coffee Bean & Tea Leaf - ‬5 min walk
  • ‪Chimac Station - ‬8 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Jazz Service Suites by Sanguine

When you stay at Jazz Service Suites by Sanguine, you'll be a short five-minute drive from Gurney Drive and Gurney Plaza. You'll have free perks such as WiFi and self-parking. Also, KOMTAR and Penang Hill are within a short drive.

Languages

Chinese (Mandarin), English, Malay

At a glance

DONE

Property size

    • 2 apartments
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • There is no front desk at this property
    • Guests must contact the property for check-in information
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site

Bathrooms

  • Shower
  • Toilet paper
  • Shampoo
  • Towels provided
  • Soap

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 rooms

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

Policies

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts cash.

Also known as

Jazz Service Suites by Sanguine Apartment
Jazz Service Suites by Sanguine George Town
Jazz Service Suites by Sanguine Apartment George Town

Frequently asked questions

Are pets allowed at Jazz Service Suites by Sanguine?

Sorry, pets aren't allowed.

Is parking offered on site at Jazz Service Suites by Sanguine?

Yes, there's free self parking.

What are the check-in and check-out times at Jazz Service Suites by Sanguine?

You can check in starting at 3:00 PM. Check-out time is noon.

Does Jazz Service Suites by Sanguine have a kitchen or kitchenette?

Yes, a kitchen is available.

What's the area around Jazz Service Suites by Sanguine like?

Jazz Service Suites by Sanguine is a short 4-minute walk from Straits Quay Mall and 11 minutes' walk from Penang Avatar Secret Garden.

Jazz Service Suites by Sanguine Reviews

Reviews

3.8

4.0/10

Cleanliness

2.0/10

Staff & service

4.8/10

Amenities

4.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Poor

A terrible property in Penang
We were sent to a 1 bedroom apartment instead of 2 as originally booked for first 3 nights as the excuse was that it needed repairs. However, we met the family checking out when we were checking in on the checkin day.. Although the cleaner did a good job tiding the apartment, there was mound and ceiling leak strains . The air conditioner in the 2nd room did not work and the drainage was very slow. There were only 4 dining chairs and 4 sets of cutlery and crockery in the apartment and the apartment was advertised for 6 people. It was almost impossible to contact the owner/agent who does not return calls. . On the last day, we wanted a late CHC,out but was asked to pay RM50. I refused. I am attaching the WhatsApp. Hotel.com should not accept renters like these with multitudes of bad reviews
Mould and leak ceiling
WhatsApp conversation
WhatsApp conversation
Moule on ceiling
Dennis, 12-night family trip
Verified Hotels.com guest review

2/10 Poor

Terrible operator and unit to stay
1-night business trip
Verified Hotels.com guest review

2/10 Poor

Check-in was horrible. I had to text someone to get the mailbox code to retrieve the key. My room was not in the building I booked. It was in a building 500 meters away. I had to wander around asking for help to find the building. I eventually found it. The aircon was not functioning. No hot water. Clothes washer was broken. No ceiling fan in the bedroom, only wires hanging. Only two threadbare dirty towels available. I will never come back.
Carl, 3-night romance trip
Verified Orbitz guest review

2/10 Poor

The apartment is a good size and has a partial sea view. That’s the good part! The checkin was difficult as we didn’t receive checkin instructions and when we contacted the host he couldn’t find our booking! We were fortunate to have acquired a local SIM card otherwise we would not have been able to communicate. The lobby has no WiFi. The property description said toilet paper and shampoo and hand soap were provided but they weren’t. The cooktop doesn’t work. There was no dish detergent to do the washing up. There was a washing machine but no laundry detergent. The main bathroom had a large occurrence of black mold on the ceiling creating a terrible odor which made it unbearable to use the adjoining bedroom and that bathroom. The other bathroom also had mold but not as bad. When we raised these issues with the host he did nothing and only promised to deliver the toilet paper and soap etc after numerous messages. Despite his assurances he did not deliver the items until 9pm on the evening before our checkout by which time we had gone to bed!! And this was only after we had complained to our booking platform and he had to obviously answer to them. I have never encountered a more unreliable and unresponsive host and would not recommend this property at any price.
2-night trip
Verified Hotels.com guest review

6/10 Good

MF, 1-night trip
Verified Expedia guest review

2/10 Poor

[1 - Deception] With my online rental conditions are seriously inconsistent with the use of said Upgrade 3 rooms in the accommodation unit, has not told us is a different neighborhood different buildings. The actual unit room for me is booked next to the community of miscellaneous residential neighborhoods, the local people are well aware of the two neighborhoods grade completely different levels. -Booking Hotel: Jazz Service Suites by Sanguine -Actual room given to me: i-Santorini *Through other residents of that floor of Santorini, I learned that the local unit that rented my accommodation was less than half of the price that I paid, which is a very serious crime of deception! [2-Agent Attitude] As the check-in is the Chinese New Year's Eve afternoon, myself is to give the maximum understanding to the agent. However, according to the booking information sent by Expedia can not be contacted, called many times, the result of the need for local family members to use WhatsApp to contact. And many more agent problems I stopped here due to not enough space here. [3- Full of small cockroaches！ 1) The number of cockroaches in the unit was simply disgusting and chilling! The small ones were the size of a sesame seed and the big ones were the size of two peanuts. Some of the cockroaches got into my backpack, and I saw small cockroaches coming out of my backpack when I was traveling in my friend's car. I apologized to my friend and paid him MYR500 for washing and disinfecting.
CHEEYONG, 4-night family trip
Verified Expedia guest review

2/10 Poor

CANCEL UPON ARRIVAL - DO NOT BOOK HERE!
Upon checking in at 11pm with my young children, I was told to call the agent. The agent then told me there is NO UNIT for me to stay in even though I fully paid for the suite via hotels.com. The agent then told me nothing much he can do as there are no more rooms available. He hung up the phone on me and when I called back, he told me that there are no more rooms no matter how hard I try. He then offer me somewhere else which I do not know what place is that. He then offer no apologies except emphasizing that he will refund me. IT WAS 11pm at night and I HAVE NO ROOMS!! I had to scramble for another hotel in the middle of the night. With irresponsible agent and place like this, I will no longer trust this site anymore.
Teik Wai, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Disappointing experience
No information was given on check-in despite numerous attempts at contacting them. Refused to refund. Very bad experience.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

近くのスーパーまで歩いて行けるのでとても便利です。 セキュリティの人も親切でした！英語が通じない人もいますが、みなさん優しい！
ATSUMI, 4-night family trip
Verified Expedia guest review