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Comfort Suites Innsbrook - Short Pump

2.5 star property
Suburban Glen Allen hotel with indoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace
Lobby
Indoor pool, open 10:00 AM to 10:00 PM, pool loungers
Exterior

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
  • Pet-friendly
  • Connecting rooms available
  • Gym
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Indoor pool
  • Fitness centre
  • 24-hour business centre
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Reception fireplace
  • Communal living room
  • Vending machine
  • Water dispenser

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
The price is 1.991.364 ₫
2.315.559 ₫ total
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Wingate by Wyndham Richmond Short Pump

Pool
Free breakfast
Free parking
Free WiFi
8.6 out of 10, Excellent, (1766)
The price is 2.334.015 ₫
2.713.993 ₫ total
includes taxes & fees
29 Dec - 30 Dec
Wingate by Wyndham Richmond Short Pump

About the area

Map
4051 Innslake Dr, Glen Allen, VA, 23060

What's nearby

  • Short Pump Town Center - 5 min drive
  • Henrico Doctors' Hospital - 9 min drive
  • Lewis Ginter Botanical Garden - 12 min drive
  • University of Richmond - 13 min drive
  • Virginia Commonwealth University - 17 min drive

Getting around

  • Richmond, VA (RIC-Richmond Intl.) - 28 min drive
  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Main Street Station - 18 min drive
  • Ashland Station - 21 min drive

Restaurants

  • ‪Golden Corral - ‬17 min walk
  • ‪Noodles & Company - ‬8 min walk
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬8 min walk
  • ‪Five Guys - ‬8 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Comfort Suites Innsbrook - Short Pump puts you a short five-minute drive from Short Pump Town Center. For a workout, you can visit the fitness centre, or go for a morning swim at the indoor pool. Fellow travellers love the helpful staff and breakfast.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 125 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 7 AM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 5 children (21 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Specific rooms only*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site motorhome/coach/lorry parking (fees apply)
    • Wheelchair-accessible parking and van parking on site

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–9 AM
  • Coffee/tea in a common area
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

What to do

  • Access to nearby indoor pool
  • Access to nearby health club
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Segway hire/tours nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space (1640 square feet)

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in reception
  • Multilingual staff
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1999
  • Fireplace in reception
  • Television in common areas
  • Communal living room
  • Fitness centre
  • An indoor pool
  • Outdoor furniture
  • Victorian architecture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Front entrance ramp
  • Wheelchairs available on site
  • Closed-captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room

Room amenities

Be entertained

  • MP3 docking station
  • 37-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Double sofa bed
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Mini fridge
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20.00 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM
  • Children under 16 years old are not allowed in the swimming pool without adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Does Comfort Suites Innsbrook - Short Pump offer free cancellation for a full refund?
Yes, Comfort Suites Innsbrook - Short Pump does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Comfort Suites Innsbrook - Short Pump?
Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
Are pets allowed at Comfort Suites Innsbrook - Short Pump?
Yes, pets are welcome. There's a charge of USD 20.00 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Comfort Suites Innsbrook - Short Pump?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Comfort Suites Innsbrook - Short Pump?
Check-in start time: 3 PM; check-in end time: 7 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Comfort Suites Innsbrook - Short Pump and nearby?
Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Additional recreation nearby includes segway hire. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness centre and access to a nearby health club.

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

7.2

Good

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Poor

Jack P
If you like roaches, stay here. If you don’t mind, outdated furniture stay here. If you’re looking for something clean fresh, no bugs updated style. Do not stay here.
Howard, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Mireya, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Think twice before booking here
Broken closet door handle. TV unplugged because not enough plugs for microwave, TV and refrigerator. Broken faucet in bathroom sink. Dusty furniture. Rude staff at check-in.
Penny, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Bad service
I don’t advice any one to stay there First night was cold and I had to suffer because they dont have any maintainance Next day they gave another room with no phone , broken coffe machine, broken fridge I called the front desk to tell her abou these problems , she hanged up on me Finally they sent the maintainance just to change the fridge. Easy for them to ask you to change the room Veeeeeeery bad service
Yaser, 12-night trip
Verified Hotels.com guest review

6/10 Good

Timothy, 4-night trip
Verified Hotels.com guest review

8/10 Very good

His staff need to conduct themselves professionall
My day was fine but this evening December 8, 2024 at approximately around 8 or 9 PM the person that was working the front desk was very unprofessional very disrespectful. I had an issue with her dealing with two beverages I brought, but as I hand her my money, I expect the same courtesy when someone gives me my money back when I give it to you on your hand, you give it back to me in mine not put my money on the counter. That’s very disrespectful and unprofessional so I asked for the manager. The young lady told me but first we got to dispute where I asked her to give me my money back and give it to me in my hand and then I asked for the manager. She told me she don’t give the managers personal number to the guest that’s OK but then I asked her for the corporate number and she sat back in the chair and made like I wasn’t even in front of her. I stood there for a few more minutes or a few more seconds to say and I asked her again ma’am may I have the corporate number because I’m not gonna tolerate this from no one, especially being rude and unprofessional so the manager came downstairs, she told the manager her side story and I told the manager my side of the story, but she gonna be on the phone telling the manager she want meput off the premises because of her respectfulness and her unprofessionalism. I’m the one that’s wrong. She has a job to do and she’s supposed to cage to the guest. I’m not saying go out of your way, but how she handled the situation was very unprofessiona
Timothy, 1-night trip
Verified Hotels.com guest review

6/10 Good

Hotel Needs Improvements
Registration staff was excellent . The hotel had several dirty areas . Our hallway had trash on the floor and was not cleaned up from Friday to Sunday . The door to the elevator room was propped open with a bucket our entire stay . The sofa in our room was also worn and very dirty. The breakfast bar was good but very crowded and they couldn’t keep up with having food available. The hotel is in a good location to Innsbrook and Short Pump .
Brenda, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Yasmeen, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

You get what you pay for!
Front desk staff not friendly and unconcerned. Bed was comfortable but on elevator wall tile loose and juice machine broken. The breakfast attendant was friendly, but Would not stay again at this one. Questioned cleanliness! But was the cheapest at time so got what I paid for.
Jean, 1-night trip
Verified Hotels.com guest review

6/10 Good

Dated room
Room need a good cleaning and updating. There were no hooks in the bathroom for hanging your towels. The shower curtain was falling down and there was mold in the shower corners. The room entry door was getting stuck and not closing properly.
darren, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very friendly staff and clean room
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Anitra, 1-night trip
Verified Hotels.com guest review

6/10 Good

Rooms were dirty and not clean. Needed new paint and wallpaper. Looked like it had not been kept up with maintenance. The breakfast was good though.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

Breakfast was decent.
We were on the 5th floor and the elevator went out on the 2nd day of a weeklong stay. The ice machine was also broke on our floor and apparently all other floors as ice was only on the 1st floor. They didn't charge hotels.com right for the room the first day, said nothing about the discrepancy, and ended up charging my card instead. So I had to call and ask why they charged me another day on a fully prepaid reservation. They sent me two blank folios, no days, no charges, just name, dates and room number and told me I had to square up with hotels.com. The lamp was broken in our room. Fridge freezes things. Bed was amazing, A plus on that Location also amazing. Breakfast was decent.
6-night business trip
Verified Hotels.com guest review

2/10 Poor

Gross hotel-do not stay here
The place on the outside is fine however inside is a complete dump. Not working elevator. Breakfast was gross and area was uncleaned. All hotel smelled like weed. Rooms were gross, bathrooms were not maintained
joshua, 2-night trip
Verified Hotels.com guest review

8/10 Very good

CAROLYN, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Crystal, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

shane, 1-night trip
Verified Hotels.com guest review

6/10 Good

keerthi, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Chandler, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

walter, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Greg, 3-night business trip
Verified Hotels.com guest review

4/10 Fair

David, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Tracy, 3-night trip
Verified Hotels.com guest review

6/10 Good

Is was conveniently located around my training sessions. Breakfast provided was good as well. I didn't like to feel unsafe, someone looks like was trying to get in during the night and noises in the wall were always waking me up.
Susan, 1-night business trip
Verified Expedia guest review