Before booking and arriving, I had several phone calls as well as email contacts with the property. I was NOT told the truth about what the "cottage" was. We got there and it was basically a hotel room with two beds that was located away from the main lodge. I am handicapped and this place was in no way ADA compliant. To top that off, there is a soft spot in the floor that we were afraid to walk on, no handrails in the bathroom, paint is peeling. They did offer to move us to a 2 bedroom cottage, though both bedrooms are upstairs and I can't climb stairs. The next offer was a one bedroom with a sleeper sofa. What!!! The only redeeming thing about this place was our server at breakfast, a young man named Byron. They should make him manager or at least put him in charge of training people on customer service and courtesy. I'd hire that young man in a heartbeat. He almost made up for the rest of the awful stay.