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Maroma, A Belmond Hotel, Riviera Maya

5.0 star property
Upmarket beachfront hotel with spa, near Maroma Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Maroma, A Belmond Hotel, Riviera Maya

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu) | Premium bedding, down duvets, minibar, in-room safe
Villa, 2 Bedrooms, Private Pool (Mariposa) | Premium bedding, down duvets, minibar, in-room safe
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Suite, Private Pool, Oceanfront (Pavo Real) | Premium bedding, down duvets, minibar, in-room safe
Meeting facility

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Pool
  • Pet-friendly
  • Bar
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • 24-hour fitness centre
  • Steam room
  • Free use of bicycles
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Beach bar
  • 24-hour room service

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Garden
The price is 34.450.875 ₫
46.894.379 ₫ total
includes taxes & fees
14 Jan - 15 Jan 2025

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Villa, 2 Bedrooms, Private Pool (Mariposa)

Villa, 2 Bedrooms, Private Pool (Mariposa) | Premium bedding, down duvets, minibar, in-room safe

Villa, 2 Bedrooms, Private Pool (Mariposa)

Highlights

Deck/patio
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Clothes dryer
  • 106 sq m
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Suite, 2 Bedrooms, Oceanfront (Plunge Pool) | Premium bedding, down duvets, minibar, in-room safe

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu) | Premium bedding, down duvets, minibar, in-room safe

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 106 sq m
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Premium bedding, down duvets, minibar, in-room safe

Junior Suite, Garden View

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
  • 54 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Oceanfront

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Clothes dryer
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Wellness)

Suite (Wellness) | Premium bedding, down duvets, minibar, in-room safe

Suite (Wellness)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Suite, 1 Bedroom, Oceanfront (Plunge Pool) | Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 83 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View | Terrace/patio

Deluxe Room, Ocean View

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Private Pool, Oceanfront (Pavo Real)

Suite, Private Pool, Oceanfront (Pavo Real) | Premium bedding, down duvets, minibar, in-room safe

Suite, Private Pool, Oceanfront (Pavo Real)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 86 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Ocean View (Master)

Suite, Ocean View (Master) | Premium bedding, down duvets, minibar, in-room safe

Suite, Ocean View (Master)

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Clothes dryer
  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Premium bedding, down duvets, minibar, in-room safe

Suite, 2 Bedrooms

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 104 sq m
  • Beach view
  • Sleeps 5
  • 2 Single Beds and 1 King Bed

View all photos for Villa (Maroma)

Villa (Maroma) | Premium bedding, down duvets, minibar, in-room safe

Villa (Maroma)

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 10
  • 4 King Beds

View all photos for Suite, Ocean View

Suite, Ocean View | Premium bedding, down duvets, minibar, in-room safe

Suite, Ocean View

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Premium bedding, down duvets, minibar, in-room safe

Junior Suite, Ocean View

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • 47 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Suite, Garden View (Master)

Suite, Garden View (Master) | Premium bedding, down duvets, minibar, in-room safe

Suite, Garden View (Master)

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View | Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, Garden View

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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includes taxes & fees
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About the area

Map
Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO, 77710

What's nearby

  • Maroma Beach - 5 min walk
  • Playa Paraiso Golf Course - 8 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 11 min drive
  • Paradise Beach - 12 min drive
  • El Camaleón Mayakoba Golf Course - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 16 miles/25.7 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Laguna - ‬10 min drive
  • ‪Snake Bar At Iberostar Maya - ‬14 min drive
  • ‪Alberca - Pool - Bar - ‬15 min drive
  • ‪Corner Sports Bar - ‬10 min drive
  • ‪Restaurante el Tapatío - ‬11 min drive

About this property

Maroma, A Belmond Hotel, Riviera Maya

Maroma, A Belmond Hotel, Riviera Maya puts you within a 15-minute drive of Maroma Beach and Cirque du Soleil Boutique at Vidanta Riviera Maya. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and Casa Mayor, one of 2 restaurants, serves Mexican cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a beach bar and a 24-hour fitness centre.

Languages

English, French, Italian, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 72 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast
    • Babysitting*
DONE

Pets

    • Pets allowed (2 total, up to 5 kg per pet)*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Free uncovered on-site self-parking
    • Free uncovered on-site valet parking
    • On-site parking is limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Beach bar
  • Private picnics
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)
  • Local/corner shop
  • Children's menu
  • Children's books
  • Baby bath

What to do

  • On a private beach
  • Fitness classes
  • Pilates classes
  • Volleyball
  • Sailing
  • Scuba diving
  • Shopping
  • Ping pong
  • Ecotours nearby
  • Horse riding nearby
  • Kayaking nearby
  • Snorkelling nearby

Working away

  • 2 meeting rooms
  • Computer station
  • Conference space (377 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 16 buildings/towers
  • Built in 1980
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • Art gallery on-site
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Banquet hall
  • Outdoor furniture
  • Walkway to water
  • Traditional architecture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • 1 steps to reach property
  • Tile flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board (on request)
  • Dryer
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • In-room massage
  • Furnished patio

Freshen up

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Toaster oven
  • Free bottled water
  • Children's dinnerware
  • High chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Maroma Spa by Guerlain (Opening November 2023) has 9 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Dining

Casa Mayor – This beachfront restaurant specialises in Mexican cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Freddy's Bar – This cocktail bar specialises in Mexican cuisine and serves lunch and dinner. Open daily.
Woodend by Curtis Stone – This beach restaurant only serves dinner. Open daily.
Bambuco – This beachfront cocktail bar specialises in Mexican cuisine and only serves lunch. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Fees & policies

Refundable deposits

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 3200 per vehicle (one-way. Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for MXN 129.0 per night

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 4000 per stay
  • Pets are allowed for an extra charge of MXN 4000 per pet, per stay

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 5 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have lifts.
Parties and events are allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number PCM950514FP5

Also known as

Belmond Maroma
Belmond Maroma Resort
Belmond Resort
Maroma Belmond
Maroma Resort
Maroma Hotel Playa Del Carmen
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa

Frequently asked questions

Does Maroma, A Belmond Hotel, Riviera Maya offer free cancellation for a full refund?
Yes, Maroma, A Belmond Hotel, Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Maroma, A Belmond Hotel, Riviera Maya?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 5 kg per pet. There's a charge of MXN 4000 per pet, per stay, and there's also a deposit of MXN 4000 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Maroma, A Belmond Hotel, Riviera Maya?
Yes, there's free self and valet parking. Parking spaces may be limited.
Is an airport shuttle service offered by Maroma, A Belmond Hotel, Riviera Maya?
Yes, an airport shuttle is available. The charge is MXN 3200 per vehicle one-way.
What are the check-in and check-out times at Maroma, A Belmond Hotel, Riviera Maya?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Maroma, A Belmond Hotel, Riviera Maya?
No, this hotel doesn't have a casino, but Riviera Gran Casino (21-min drive) is nearby.
What is there to do at Maroma, A Belmond Hotel, Riviera Maya and nearby?
Have fun with on-site activities such as sailing, cycling and scuba-diving. Additional recreation on-site includes fitness classes, Pilates and volleyball. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a private beach. Maroma, A Belmond Hotel, Riviera Maya also has a 24-hour fitness centre and spa services, as well as a garden.
Are there restaurants at or near Maroma, A Belmond Hotel, Riviera Maya?
Yes, there are 2 on-site restaurants, featuring al fresco dining, Mexican cuisine and ocean views.
Does Maroma, A Belmond Hotel, Riviera Maya have any outdoor private spaces?
Yes, every room features a furnished patio.
What's the area around Maroma, A Belmond Hotel, Riviera Maya like?
Maroma, A Belmond Hotel, Riviera Maya is in Maroma, a short 5-minute walk from Maroma Beach.

Maroma, A Belmond Hotel, Riviera Maya Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

William, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Simon, 10-night trip
Verified Expedia guest review

10/10 Exceptional

Unji, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Belmond always delivers exceptional service—Belmond Maroma is no different. The staff are amazing the facilities, recently renovated, are impeccable.
Sarrah, 9-night family trip
Verified Expedia guest review

10/10 Exceptional

It’s a beautiful resort in a beautiful location. Great staff, charming rooms, wonderful view and absolutely amazing service. This is one of the best experiences in MEXICO.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful resort
idris, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Literally on the beach, could see the ocean and hear the waves at all times
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Charming and Authentic
Great staff, charming rooms with nice hammock on patio. The included breakfast is just fantastic. All food is well thought, prepared and of super quality just like everything at this place. Pricey, but very charming.
RYAN, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful view, customer service, and hotel. We rode out hurricane Zeta but we still enjoyed our stay. This is the place to stay if you want to feel like family.
Beverly, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic Stay At The Belmond
Our stay at the Belmond Maroma was absolutely perfect. The service was spectacular. The staff was friendly and so helpful with anything we wanted. It's a beautiful resort in a beautiful location. I would highly recommend this hotel.
Stephen, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property, excellent service and staff. Best beach in the world.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Outstanding food and service, great beach and beach amenities
2-night romance trip
Verified Expedia guest review

8/10 Very good

maroma
another wonderful stay at Maroma. The people make this resort super special
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This was my third visit to the Maroma and I know I'll be back again soon. It is beautifully built and landscaped, the food is wonderfully prepared and varied, the staff is friendly and more than helpful, the rooms are lovely, the beach is perfect. Everyone works hard to make it as beautiful as it always is. My favorite thing? Seeing the sunrise over the beach. The jungle view from our terrace. Another favorite? A big dish of guacamole sitting at the bar in the late afternoon. Least favorite thing? Several loud children playing in the pool late at night. (This was never a problem during previous stays) An adults-only policy would be welcome. Thank you to everyone!
Barbara, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Belmont Maroma is amazing! I have already looked into going back and we haven’t even left here. The food was fantastic which is always a big concern for me when traveling to Mexico as I’ve had bad experiences at an all inclusive resort in Mexico before. The food at Belmont was fantastic! Overall we had a blast and can’t wait to return.
Sarah, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Awesome small boutique hotel with exquisite service! Food was awesome! We will be back.
Dave, 10-night romance trip
Verified Expedia guest review

6/10 Good

It's a large property with extensive grounds and facilities. The staff are extremely helpful and the room rate we paid was reasonable. However, the food and drink prices are out of this world.
Nick, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent service, beautiful grounds, quiet. Lovely room and pools. Lots of space, good yoga.
Virginia, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

Once in a life experience, excellent service, beautiful setting and full of details
4-night family trip
Verified Expedia guest review

10/10 Exceptional

The best vacation ever. The level of service here is absolutely amazing. They think and deliver on everything. Beyond our expectations. Thank you !!!
5-night trip with friends
Verified Expedia guest review

8/10 Very good

3-night trip
Verified Expedia guest review

10/10 Exceptional

Magical experience at the Belmond!!!! Will definitely come back to visit.
5-night romance trip
Verified Expedia guest review

8/10 Very good

We had an excellent stay except for the air conditioning of our room, apparently the A/C units are old or stressed out because of climate and on our second night ours broke, but the staff was very helpful they moved us to a neighboring room for the night sleep while their staff work on the AC units, and by the morning it was fixed. Staff was nice enough to send us an apology letter with a small gift for the inconvenience. Other than that the hotel and its staff is wonderful, the quiet and beautiful location combine wonderfully with all the hotel facilities. Their spa treatments are always great, plus the restaurants give you excellent choices, and the highlight is Freddy's bar in front of the beach.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Fantastic experience. Best authentic experience in Riviera Maya.
7-night family trip
Verified Expedia guest review