6/10 Good
20 Jan 2025
Average Stay
The resort is in good condition and the rooms are nice and comfortable. Many of the staff had average customer service. I visit Jamaica often and expected more, specifically related to customer service. The food at the buffett often ran out and we had to wait for staff to restock. I stayed on the adult only side and was expecting more adult entertainment. This place was dry at night! I came with a group and the location is not convenient. Due the weather back home we decided to extend our stay for 2 days. We attempted to change our transfer and they wanted us to pay again. Even though its shared transportation and buses come everyday and all day. The lady at the transportation desk was beyond rude and did not try to assist. She initially tried to say the bus was already dispatched to pick us up, and stated no bus was coming to the resort on our new checkout date. Again it's shared transportation and multiple buses come each day and we informed the resort the day before that we were staying. She didn't even try to call to ask for a new date. My point is: we paid an additional $1000+ for two additional days and we cant change our prepaid transfer. Also we were celebrating 4 Birthdays and we told we didnt need a reservation for a specific restaurant. Imagine us dressing up in all yellow and were told we need a reservation. I will say Samantha at the front desk had great customer service and probably the reason it was not rated lower. Augusta the Guest Service Manager was Great
Raven
Raven, 2-night trip with friends
Verified Hotels.com guest review
