2/10 Poor
16 Jan 2025
Cockroach Infestation
The experience we had was worse than any hotel we have ever stayed in before. There were German cockroaches, at least five that we saw while we were there. One was on the bed, two were on the wall beside the bed, one was sticking its head out of the power socket and one was by the sink. The room smelled bad, a mixture of a bad, weird smell, and also Fabulosa cleaner. Although the sheets were clean and the toilet and shower were clean, the door was disgusting, and the floor had sticky spots on it. Equipment in the workout room didn’t work. What looks like a fire pit by a lake on their website is actually a tiny cement area by a supermarket and the parking lot. We came during a snowstorm and was snowed in and the night worker said the entire hotel was sold out so we were stuck there, (the roads were ice by that point) but I seriously thought about sleeping in the car because I could barely sit in that room and there is no lobby to sleep in. It was like a nightmare to be honest. There was no manager on duty that night or the next morning or the following morning. I’m not sure if there is ever really a manager there. He assured me he would pass along the information to the manager, and he said that we would definitely get a refund. We actually gave him one of the roaches in a tissue that he kept supposedly to let his manager know. But we were never able to get a refund.
Elisabeth
Elisabeth, 1-night family trip
Verified Hotels.com guest review