2/10 Poor
14 Dec 2024
Dont stay here go to the Hyatt
Manager Cassie is rude, Elevator was broken had to have my pregnant wife walk up 4 flights of stairs, towels were stained, dead bolt didn't work, breakfast is mediocre at best, carpets in hallway are disgusting. Spoke to housekeeping and was told they only clean once a week, never got offered new linens.Cassie manager asked why did i wait til check out to complain. as if moving rooms would have helped the dirty hallways the no housekeeping or the broken Elevator. All that would have done is put me on a higher floor causing me to walk up more stairs. By the way beds are to hard and pillows are to fluffy causing your head to be pushed to high up making for an uncomfortable sleeping experience. I highly recommended the Hyatt place across the street only stayed here because they were booked out. And Cassie said that they called everyone that letting them know that the elevator was broken and i told her i booked Wednesday night and arrived Thursday afternoon she said they called i should her my phone stating thati didnt recieve a call and her response was sir I dont need to see your phone sir. Also for future guest this hotel has actual live in tenets so the good rooms are mostly taken.
Eddy
Eddy, 2-night family trip
Verified Hotels.com guest review
