The hotel may be 4 stars, but facilities, customer service, and accommodating attitude were completely like a 3 star hotel or lower. They made the room but didn't vaccum or refill any toiletteries. We came from a swim and only 2 people could shower, with the very little shampoo and shower gel we could pump out. We asked for that and bedroom slippers at least 6 times before only partial toiletteries were sent to us. We had to call several times to ask them to come vacuum the room. The breakfast spread is decent. But dinner spread was minimal. If you can dine only on salads and appetisers, you'll be good. There were no main course options. We were celebrating a birthday and were very disappointed with our 2 night stay.