After utilizing Hotels.com, driving to hotel, grabbing some food, and rest. Family drama came up forcing a return same evening. 9 pm, five hours back, same day. I requested refund for the second and last night. I know business is business but for value of a one night lost my business for Motel 6's everywhere.
Reply from hotel. dom
Hello Marvin,
We wanted to follow up after our last conversation, where you asked us to cancel your booking and reach out to your property to see if refunding your cancel fee was possible.
Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to waive the change fee. This means the current rules and restrictions for your booking apply and a refund can't be granted.
We're really sorry about this; we always try to contact suppliers and advocate for our travelers in these situations. Properties often have strict policies around refunds, and there's nothing more we can do in this case.
Again, we're sorry that a refund wasn't possible. If you have any other questions, please feel free to reach out to us.
Best Regards,
Rupa.D
delrdavis
Hotels US Customer Service