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Hilton La Romana, an All-Inclusive Family Resort

4.5 star property
Upmarket beachfront resort with spa, near Bayahibe Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton La Romana, an All-Inclusive Family Resort

2 outdoor pools, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)
Outdoor wedding area
On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
2 outdoor pools, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Connecting rooms available
  • Electric vehicle charging point
  • Bar
  • Free breakfast
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 8 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 2 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Beach umbrellas
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The price is 10.182.000 ₫
10.182.000 ₫ total
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Enclave Swim-Out Garden View - 1 King

Premium bedding, pillow-top beds, minibar, in-room safe

Enclave Swim-Out Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View - 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Partial Ocean View - 1 King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Enclave Suite Ocean Front - 1 King

Enclave Suite Ocean Front - 1 King | Premium bedding, pillow-top beds, minibar, in-room safe

Enclave Suite Ocean Front - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 77 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Master Suite Ocean Front - 1 King

Enclave Master Suite Ocean Front - 1 King | Premium bedding, pillow-top beds, minibar, in-room safe

Enclave Master Suite Ocean Front - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 77 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Family Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Enclave Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 77 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Premium Garden View - 1 King

Premium Garden View - 1 King | Premium bedding, pillow-top beds, minibar, in-room safe

Premium Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Partial Ocean View - 1 King

Enclave Partial Ocean View - 1 King | Premium bedding, pillow-top beds, minibar, in-room safe

Enclave Partial Ocean View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Suite Garden View - 1 King

Enclave Suite Garden View - 1 King | Premium bedding, pillow-top beds, minibar, in-room safe

Enclave Suite Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Partial Ocean View

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Partial Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Garden View

Deluxe Room, 2 Queen Beds, Garden View | Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Partial Ocean View - 2 Queens

Premium bedding, pillow-top beds, minibar, in-room safe

Enclave Partial Ocean View - 2 Queens

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Swim-Out Garden View - 2 Queens

Premium bedding, pillow-top beds, minibar, in-room safe

Enclave Swim-Out Garden View - 2 Queens

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Garden View - 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Garden View - 1 King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Premium Garden View - 2 Queens

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Garden View - 2 Queens

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Garden View - 2 Queen

Premium bedding, pillow-top beds, minibar, in-room safe

Enclave Garden View - 2 Queen

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Ocean Front - 1 King

Enclave Ocean Front - 1 King | Premium bedding, pillow-top beds, minibar, in-room safe

Enclave Ocean Front - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Garden View - 1 King

Premium bedding, pillow-top beds, minibar, in-room safe

Enclave Garden View - 1 King

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

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The price is 9.483.527 ₫
9.483.527 ₫ total
includes taxes & fees
23 Dec - 24 Dec
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About the area

Map
Playa Bayahibe, La Romana, San Rafael del Yuma, La Altagracia, 23000

What's nearby

  • Bayahibe Beach - 4 min walk
  • Monumento Natural Punta Bayahibe - 6 min drive
  • Dominicus Beach - 17 min drive
  • Casa de Campo Marina - 22 min drive
  • Playa Minitas - 34 min drive

Getting around

  • La Romana (LRM-La Romana Intl.) - 17 min drive
  • Punta Cana (PUJ-Punta Cana Intl.) - 51 min drive
  • Santo Domingo (SDQ-Las Americas Intl.) - 82 min drive
  • Santo Domingo (JBQ-La Isabela Intl.) - 112 min drive

Restaurants

  • ‪Saona Cafe - ‬6 min drive
  • ‪La Terraza - ‬9 min drive
  • ‪Mare Grill & Restaurant - ‬4 min walk
  • ‪ONNO's - ‬6 min drive
  • ‪Color Café - ‬10 min drive

About this property

Hilton La Romana, an All-Inclusive Family Resort

At Hilton La Romana, an All-Inclusive Family Resort, you can spend time at the beach enjoying cabanas, beach umbrellas and beach massages, plus you'll only be steps from Bayahibe Beach. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Spices Market - Buffet, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious resort include 2 swim-up bars, a free kid's club and a beach bar. Fellow travellers like the helpful staff and overall property condition.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Surfing/body boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, French, Italian, Spanish

At a glance

Hotel size

  • 418 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 5 restaurants
  • 8 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Boat tours
  • Scuba diving
  • Snorkelling
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Pool table
  • Table football
  • Ping pong
  • Ecotours nearby
  • Golfing nearby
  • Cave exploring nearby
  • Sailing nearby

Working away

  • Business centre
  • 8 meeting rooms
  • Conference centre (7975 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 4 buildings/towers
  • Built in 1997
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • Arcade/games room
  • Full-service spa
  • 4 outdoor pickleball courts
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Water slide
  • At least 80% of food locally sourced
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall
  • Reception hall
  • Dock
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Upper floors accessible by stairs only
  • Smooth flooring in room

Room amenities

Be entertained

  • 55-inch LED TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Spices Market - Buffet – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Ausangate - Peruvian – This restaurant specialises in Latin American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Moustache - French – This restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Azzuri - Italian – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
The Grill - Steak – This restaurant serves lunch and light fare. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 7:00 PM
  • Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a security system on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.

Also known as

Dreams La Romana Luxury
Hilton Romana All-Inclusive Family Resort San Rafael Del Yuma
Dreams Luxury All Inclusive
Dreams Romana Luxury All Inclusive
Dreams Romana Luxury
Hilton Romana All-Inclusive Family San Rafael Del Yuma
Hilton Romana All-Inclusive Family Resort San Rafael Del Yuma
Hilton Romana All-Inclusive Family San Rafael Del Yuma
Hilton Romana All-Inclusive Family Resort
Hilton Romana All-Inclusive Family
Hotel Hilton La Romana, an All-Inclusive Family Resort
Hilton La Romana an All Inclusive Family Resort
Dreams La Romana Luxury All Inclusive
Hilton Romana Inclusive Family

Frequently asked questions

Does Hilton La Romana, an All-Inclusive Family Resort offer free cancellation for a full refund?
Yes, Hilton La Romana, an All-Inclusive Family Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton La Romana, an All-Inclusive Family Resort?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 7:00 PM.
Are pets allowed at Hilton La Romana, an All-Inclusive Family Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hilton La Romana, an All-Inclusive Family Resort?
Yes, there's free self and valet parking. Electric car charging is available.
What are the check-in and check-out times at Hilton La Romana, an All-Inclusive Family Resort?
Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at Hilton La Romana, an All-Inclusive Family Resort and nearby?
Have fun with on-site activities such as kayaking, snorkelling and volleyball and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Hilton La Romana, an All-Inclusive Family Resort also has 2 swim-up bars, a water slide and a sauna, as well as a fitness centre, beach cabanas and an arcade.
Are there restaurants at or near Hilton La Romana, an All-Inclusive Family Resort?
Yes, there are 5 on-site restaurants, featuring international cuisine.
Does Hilton La Romana, an All-Inclusive Family Resort have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hilton La Romana, an All-Inclusive Family Resort like?
Hilton La Romana, an All-Inclusive Family Resort is located a short 4-minute walk from Bayahibe Beach.

Hilton La Romana, an All-Inclusive Family Resort Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

Lubomir, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great family and friends get away
Excellent hotel, very good infraestructure, the beach is very calm as long as the sea, the waterpark is great for the kids.
Maria, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful Beach, the best in Punta Cana area. Hotel was amazing, Staff very friendly. I highly recommend this hotel
Daniel, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent service !!!
Hindira, 1-night family trip
Verified Expedia guest review

2/10 Poor

The service was terrible. I had ordered a crepe and didn’t have time to eat it so the waiter said I can take it to my room and as I am walking out of the restaurant and employee ran after me Tell me I couldn’t take the plate. I said I’m only taking it to my room to eat it because I was in a hurry to pack since it was my last day and the resort, but she said I was not allowed to walk out of the restaurant with the plate. I felt very discontented, I mean, it’s not like I’m stealing a plate. Where else am I gonna take it.
Tatiana, 5-night family trip
Verified Expedia guest review

6/10 Good

No good
JENNIFER, 5-night trip
Verified Expedia guest review

8/10 Very good

The Dominican's enthusiasm is a blessing. The hotel sent us a letter with notice of repairs. But they never mentioned that the buffet would be in the conference area, the food was cold, The views , the rules were ridiculous, my daughter try to enjoy the dessert outside and some employees said was prohibited. Well, the price we paid is not a fair price if we compare with the conditions of the hotel.
Tatiana, 5-night family trip
Verified Expedia guest review

8/10 Very good

Miguel, 2-night trip
Verified Expedia guest review

2/10 Poor

Karen, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Ginnette, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Geovanni, 5-night trip
Verified Expedia guest review

8/10 Very good

The property is very nice and clean. Staff are very nice. But most importantly was the food, it wasn’t salty, it was perfect.
Carlos, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Me encanto
Dorca, 2-night trip
Verified Expedia guest review

10/10 Exceptional

ALFONCINA, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alexis, 2-night trip
Verified Expedia guest review

8/10 Very good

The property charges different if you sign with the VIP section, more money in addition to your reservation per day, you’ll get more perks; I’m Hilton Honors, and I didn’t receive any different special treatment, on the contrary, even to be access the business center, you need to be VIP, otherwise concierge has to print it for you, if you want a nice bottle of wine, you have to pay it. I don’t think it’s fair all these fees, in top of your reservation in an all inclusive resort
Madelyn, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Danielle, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place especially if going with family .Definitely would come back again
Sam, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

So beautiful
Pedro, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Jorge, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

We stayed on the Enclave side not realizing that i had booked it. Staff was super attentive & there to help at wym. Enclave bar Emilia, Carmen, Ignasia, Maria all made my kids stay & any wants possible. Felt like we were staying with family
Kyriake K., 7-night trip
Verified Expedia guest review

2/10 Poor

I was charged over 300 usd for an upgrade . The room was under someone else’s name the entire stay. The room screen had someone else name on screen
Sylvia, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Ok
Jorge, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Dennis Robert, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Bellman
Perfect until the bellman give us a hart time ( NO COMMUNICATION BETWEEN THE BELL STAFF ) The bellman and a security stop us two times thinking that we didn’t paid the hotel-HILTON GET A BETTER C/O SYSTEM.
Lin B, 1-night family trip
Verified Hotels.com guest review