I have stayed at this hotel for the last 3 years. I had a group of people joining me this year.
This particular stay was not so good, it certainly has gone down hill since my last visit 18 months ago.
The greeting from the porters is friendly and they were efficient in getting our luggage from our vehicle and to our rooms, and parking my vehicle.
The checking in took a long time, as their processes seem very slow.
The room was fine, however, the bed was SO uncomfortable and the pillows are bad. Flat and hard.
We were there for 4 nights, and my bed was never made properly, as the sheets were not tucked in at the bottom and it was just uncomfortable.
There was a bottle of complimentary water when we arrived, which was not replaced on a daily basis until I asked, and housekeeping also did not replace coffee pods or teabags, unless you paid 1.20 euro per pod.
I complained to reception and I said that for a 5 Star hotel, this felt cheap. They agreed!!
Breakfast was ok, busy, which is fine, however they seemed understaffed, so service was a bit hit and miss.
Checking out, there was confusion over the account, which took a bit of sorting.
I just felt for their star rating and the cost to stay there, that this time I felt quite disappointed and that Dom Pedro has a bit of work to do to get back to how I have remembered it in the past.