71487 Twentynine Palms Highway, Twentynine Palms, CA, 92277
What's nearby
Theatre 29 - 5 min drive
29 Palms Historical Society - 5 min drive
Joshua Tree National Park Oasis Visitor Center - 6 min drive
Fortynine Palms Oasis Trail - 7 min drive
Joshua Tree National Park North Entrance - 12 min drive
Getting around
Palm Springs, CA (PSP-Palm Springs Intl.) - 67 min drive
Bermuda Dunes, CA (UDD) - 77 min drive
Restaurants
McDonald's - 4 min drive
Starbucks - 4 min drive
Jack in the Box - 5 min drive
The Rib Co. - 17 min walk
Castañeda's Mexican Food - 5 min drive
About this property
SureStay Plus by Best Western Twentynine Palms Joshua Tree
SureStay Plus by Best Western Twentynine Palms Joshua Tree puts you within a 10-minute drive of Joshua Tree National Park. For a workout, you can visit the fitness centre, or go for a morning swim at the seasonal outdoor pool. A hot tub and a terrace are offered, and in-room conveniences include fridges and microwaves. The helpful staff and breakfast get great marks from fellow travellers.
Languages
English
At a glance
Hotel size
82 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is 11 AM
Special check-in instructions
An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 3 children (13 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Free on-site extended parking
Free on-site motorhome/coach/lorry parking
Wheelchair-accessible van parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast 5:30 AM–9:00 AM on weekdays and 6:00 AM–10:00 AM on weekends
Coffee/tea in a common area
Barbecue grills
Free daily reception
Travelling with children
Children stay for free (see details)
What to do
Golfing nearby
Hiking/biking trails nearby
Working away
24-hour business centre
Computer station
Services
24-hour front desk
Concierge services
Laundry facilities
Facilities
4 buildings/towers
Garden
Picnic area
Terrace
Fitness centre
Seasonal outdoor pool
Hot tub
Accessibility
Braille/raised signage
Wheelchair-accessible van parking
Lever door handles
Tile flooring in public areas
Room amenities
Be entertained
50-inch LCD TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout curtains
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Free local calls
Food and drink
Fridge
Microwave
More
Daily housekeeping
Access via exterior corridors
Fees & policies
Refundable deposits
Breakage deposit: USD 250 per stay
Children & extra beds
Rollaway beds are available for USD 10.0 per night
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 10:00 PM
The seasonal pool is open from March 25 to November 20
Policies
This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Best Western Gardens
Best Western Gardens Hotel
Best Western Gardens Hotel Joshua Tree National Park
Best Western Gardens Hotel National Park
Best Western Gardens Joshua Tree National Park
Best Western Gardens National Park
Best Western Gardens Joshua Tree National Park Twentynine Palms
Best Western Garden Hotel Twentynine Palms
Best Western Twentynine Palms
Twentynine Palms Best Western
Best Western Gardens Hotel at Joshua Tree National Park
Sure Stay Plus by Best Western Twentynine Palms Joshua Tree
SureStay Plus by Best Western Twentynine Palms Joshua Tree Hotel
Frequently asked questions
Is there a pool at SureStay Plus by Best Western Twentynine Palms Joshua Tree?
Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at SureStay Plus by Best Western Twentynine Palms Joshua Tree?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at SureStay Plus by Best Western Twentynine Palms Joshua Tree?
Yes, there's free self and extended parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at SureStay Plus by Best Western Twentynine Palms Joshua Tree?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11 AM.
Is there an on-site casino at SureStay Plus by Best Western Twentynine Palms Joshua Tree?
No, this hotel doesn't have a casino, but Tortoise Rock Casino (6-min drive) is nearby.
What is there to do at SureStay Plus by Best Western Twentynine Palms Joshua Tree and nearby?
Have fun with nearby activities such as hiking and rock climbing, and practise your swing on the nearby golf course. Additional recreation nearby includes casino gaming. Relax in the hot tub or enjoy the use of other amenities, which include a seasonal outdoor pool and a fitness centre. SureStay Plus by Best Western Twentynine Palms Joshua Tree also has a picnic area and a garden.
SureStay Plus by Best Western Twentynine Palms Joshua Tree Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.0/10
Cleanliness
8.0/10
Staff & service
6.6/10
Amenities
6.6/10
Property conditions & facilities
6.4/10
Eco-friendliness
Reviews
8/10 Very good
4 Dec 2024
Nice hotel to stay while visiting Joshua Tree National park. It is cheaper as compared to nearby hotels, good thing is breakfast included which is normal stuff and good. Rooms are spacious, the building looks little worn. But ok for few days stays.
Lakshmi
Lakshmi, 2-night trip
Verified Hotels.com guest review
2/10 Poor
1 Dec 2024
Xie
Xie, 1-night trip
Verified Hotels.com guest review
6/10 Good
27 Nov 2024
Verified traveller
3-night family trip
Verified Hotels.com guest review
2/10 Poor
24 Nov 2024
Adam
Adam, 1-night trip
Verified Hotels.com guest review
4/10 Fair
16 Nov 2024
Tyler
Tyler, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
12 Nov 2024
Horrible experiences
We booked for 2 days but when I checked in, I found that the toilet was not working and even there was a large cockroach.
I requested to change the room but they didn't get the request because the hotel was full. So we decided to get refunded and moved to another hotel.
Verified traveller
2-night family trip
Verified Hotels.com guest review
8/10 Very good
11 Nov 2024
For follow up if you choose.
Verified traveller
2-night trip with friends
Verified Hotels.com guest review
8/10 Very good
11 Nov 2024
Alvin
Alvin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 Nov 2024
Josh
Josh, 2-night trip
Verified Hotels.com guest review
8/10 Very good
29 Oct 2024
Christelle
Christelle, 1-night trip
Verified Hotels.com guest review
2/10 Poor
26 Oct 2024
This is a Worst Western, not Best.
We booked a suite. It was disgustingly dirty and we walked out (after taking photos). It was that bad that despite paying in advance we gave the keys back to the receptionist. She was very apologetic and said she had a different room, a jacuzi room that we could look at. We looked and decided to stay as it was a hassle trrying to get another place that late and we had been driving all day. The whole place is run down, the pool is filthy, you'd probably cat h a disease if you used it.
And, having downgraded our room to one half the size and with no kitchenette the hotel offered us NO refund or money back.
Colin
Colin, 3-night trip
Verified Hotels.com guest review
6/10 Good
20 Oct 2024
Would not stay again.
The registration wa great. Mikayla was very helpful. The rooms was ok, but the outside grounds were terrible. They need to hire a landscape company to trim trees , pull weeds fix the landscape rock. The pool area was even worse. Had to go out to the pool area to get ice. Not very accessible.
Kenneth
Kenneth, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
15 Oct 2024
A good stay for a night
Nice and clean room. The condition of the pool was a bit bad. But the free breakfast was nice :-)
Jesper
Jesper, 1-night family trip
Verified Hotels.com guest review
6/10 Good
12 Oct 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Oct 2024
Friendly Service
The Front Desk was friendly during check in and check out. They made sure that I received credit for my stay and helped me navigate through 3 different accounts I didn't know I had.
Joseph
Joseph, 1-night business trip
Verified Hotels.com guest review
6/10 Good
7 Oct 2024
Beds were comfortable and location was convenient. Pool was green and covered in sludge - completely unusable. Rooms were clean-ish, walls were thin, and there were cockroaches. Wouldn’t stay again.
Verified traveller
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 Oct 2024
Decent place for the $$
The lady who checked us in was very friendly and helpful. The room was nice and big. The room walls and doors could use a wipe down. The shower water goes hot and cold during the 10 minute shower. Our bathroom toilet was plugged in the morning not sure what happened as it was working fine before we went to bed. Would be nice if they got pillows for the beds, I think there was a throw pillow and a sheet full of sheets for my pillows lol. But overall for the area was the best price for a decent place to stay for the night.
Amber
Amber, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
30 Sep 2024
The only thing I want to complain is the matress. It’s too soft which makes my back hurt. I have to go to my car to sleep at 5:30 am. I don’t recommend going to this hotel if you don’t like the soft mattress.
Cheng
Cheng, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
16 Sep 2024
The rooms were nice, but we did not receive a bed change despite room service coming in to pick up dirty towels. There were also stains on our bed, and on our pillows. The pool was very dirty, and generally filled with bugs and leaves. It was very disappointing considering the pool and hot tub were the reason we booked with this hotel.
Miranda
Miranda, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 Sep 2024
Joel
Joel, 1-night trip
Verified Expedia guest review
8/10 Very good
11 Sep 2024
Cheryl
Cheryl, 1-night trip
Verified Hotels.com guest review
2/10 Poor
4 Sep 2024
We weren’t told the pool wasn’t working at check in. It wasn’t until we asked about the pool after an hour that we were told it was “broken” due to weather damage that had happened a month before we arrived. We have family near by and had asked about the “storm.” The room was dirty. We asked for the room to be cleaned 2 days in a row and by the 3rd day we finally got new towels, no new soap, no bed made, no spot to take our own garbage out. While I understand if there’s limited staff….communication about services to your customers would benefit their stay greatly. We ended up spending more money finding things to do while there other than what was initially planned which was family time relaxing at the pool and in the room while using the BBQ that I never did see. Pictures of this place upon booking do NOT match the conditions you stay in.
Tiffany
Tiffany, 4-night family trip
Verified Expedia guest review
8/10 Very good
9 Aug 2024
The staff was excellent, the room was basic, but clean, the bed was very comfortable. It was a little noisy from other people staying there but the one thing that I really did not like was the pool, it was not clean at all. It was so dirty with algae and dirt that I didn't even risk going in. With 115° temperatures, it was a disappointment. Other than that, the facility and room was fine.
Lori
Lori, 1-night romance trip
Verified Expedia guest review
6/10 Good
8 Aug 2024
Too low standards for Best Western
Returning after 5 years we were very disappointed. The property has fallen apart. The pool was not maintained. The jacuzzi was broken. The quality of the other guest was very poor with no manners. The breakfast was not as it used to be. The food provided was not fresh and there was no service. On the other hand, the room was clean, the shower was fantastic, the bed was comfortable, and it was very quiet. Great for a short stay but not for much longer. The friendly front desk staff insured us that the property will undergo an renovation within the next half year. We are looking forward to check it out because we like the facility and location for visiting the Joshua Tree National Park.
Kay
Kay, 3-night trip
Verified Hotels.com guest review
4/10 Fair
4 Aug 2024
Pool was very dirty and hot tubed was out of service. The place was nothing compared to online photos