6/10 Good
19 Nov 2024
Too Hot - Won't Stay Here Again
Location 10 minute to Liberty Avenue for shopping/restaurants/tours and 5 miles (but 30 minute drive) to airport. Towels were thin. Hairdryer, body soap, shampoo, conditioner and body lotion in pump bottles in the bathroom. Mini fridge, safe/vault and closet/drawers. Room was very clean, bed just ok. Staff was friendly - nice surprise that when we arrived early with a room immediately available. Morning housekeeping only allowed 1 roll toilet paper when I asked for two rolls (odd). Biggest disappointment was our room was SO HOT. Early November outside was in the low 70s F (22-24 Celsius) but the room was much hotter. After first night sweating, I asked the front desk to look into this issue or relocate our room. Told maintenance fixed the issue. Although it was not as hot the next two nights of our stay, it was never cool in the room. We tried sleeping with the window open, but it was too loud outside. In fairness, when we checked out I told the person at the desk again that AC never worked and they comped my 4 breakfast charges. However, a frustrated guest also in the lobby at the same time said he was changing hotels because his room was too hot. Door to bathroom is terrible - smoked glass that does not have a door knob (swinging door) providing little privacy. Breakfast was good - lots of options for only €12/person/day. Great restaurant in walking distance called Lidia. We did not use parking lot or gym, so can’t comment on that. Stayed at Eurostars in Madrid - better!
Lisa
Lisa, 3-night family trip
Verified Hotels.com guest review
