2/10 Poor
8 Dec 2024
Would never stay at this hotel again
I stated for 3 nights from the 5 December 2024 and had an awful experience. I requested a double bed and paid extra as part of my booking to then be provided with 2 single beds on arrival. I then spoke to reception and the only room with a double had a damp problem. Reception said no other rooms were available but I had friends arriving the next day. They were provided with double beds and when I raised this with reception they were able to provide another room to me but couldn't tell me why it wasn't available before my friends arrived. They rejected my refund request and made my trip difficult for no reason. I spoke to 3 different members of staff in reception and they were unwilling to help. My trip to Lisbon was good overall but this hotel was the only negative experience. Having this problem which was not dealt with appropriately meant I was not comfortable raising any other issue which may have arisen during my stay. Although they upgraded me nothing further was provided for the inconvenience and staff were avoidant the rest of the trip
Jonathan
Jonathan, 3-night trip with friends
Verified Hotels.com guest review