Paseo de Pastrana, 32, Alcala de Henares, Madrid, 28803
What's nearby
Antiguo Hospital de Santa María la Rica - 12 min walk - 1.0 km
University of Alcala - 16 min walk - 1.4 km
Plaza Cervantes - 17 min walk - 1.5 km
Convent of Las Clarisas de San Diego - 19 min walk - 1.7 km
La Garena Plaza Shopping Center - 5 min drive - 3.9 km
Getting around
Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 20 min drive
Alcala de Henares La Garena Station - 6 min drive
Alcala de Henares University Station - 9 min drive
Alcalá de Henares Station - 26 min walk
Restaurants
Cervecería el Portón - 13 min walk
Cafetería Puerta de Alcalá - 12 min walk
El Gato de Tres Patas - 9 min walk
Bar Carolina - 11 min walk
Telepizza - 7 min walk
About this property
Hotel Cisneros
When visiting Alcala de Henares, Hotel Cisneros is a great choice to consider. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat.
Languages
English, Spanish
At a glance
Hotel size
42 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: noon; check-in end time: 5:30 AM
Minimum check-in age – 18
Check-out time is 11:00 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (EUR 9.90 per night)
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Working away
Business centre
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Laundry facilities
Luggage storage
Facilities
1 building/tower
Safe-deposit box at front desk
Terrace
Television in common areas
Banquet hall
Accessibility
Lift
Room amenities
Be entertained
Plasma television
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Iron/ironing board (on request)
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Hairdryer
Towels
Stay connected
Desk
Free WiFi
More
In-room safe
Special features
Dining
On-site venue – This restaurant specialises in Argentinean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Fees & policies
Parking
Self-parking costs EUR 9.90 per night
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Also known as
Cisneros Alcala De Henares
Cisneros Hotel
Hotel Cisneros
Hotel Cisneros Alcala De Henares
Hotel Cisneros Hotel
Hotel Cisneros Alcala de Henares
Hotel Cisneros Hotel Alcala de Henares
Frequently asked questions
Does Hotel Cisneros offer free cancellation for a full refund?
Yes, Hotel Cisneros does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Cisneros?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Cisneros?
Yes. Self-parking costs EUR 9.90 per night.
What are the check-in and check-out times at Hotel Cisneros?
Check-in start time: noon; check-in end time: 5:30 AM. Check-out time is 11:00 AM.
Are there restaurants at or near Hotel Cisneros?
Yes, there's an on-site restaurant that offers Argentinean cuisine.
What's the area around Hotel Cisneros like?
Hotel Cisneros is a short 12-minute walk from Antiguo Hospital de Santa María la Rica and 16 minutes' walk from University of Alcala.
Hotel Cisneros Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
26 May 2024
Cómodo y agradable
La habitación era limpia, cómoda, amplia y agradable.
Los trabajadores muy amables
Daniel
Daniel, 1-night trip
Verified Hotels.com guest review
8/10 Very good
26 Jul 2019
Verified traveller
2-night romance trip
Verified Expedia guest review
10/10 Exceptional
7 Apr 2019
Ideal stopover location in mid-Spain
We wanted an overnight stop halfway from Almeria to Santander without going into Madrid itself. The hotel was ideally situated just off the A2 and parking was available right outside the hotel. The restaurant attached to the hotel provided a late snack and drink when we arrived and a good value breakfast the next morning (4 Euros for a breakfast which included bacon and eggs!). Staff were attentive and helpful, the room was clean and comfortable and we would definitely stay there again. A short drive around the town in the evening indicated a place in which to spend a longer time so we will be planning a 2 day stopover next time!
Peter
Peter, 1-night romance trip
Verified Hotels.com guest review
2/10 Poor
11 Feb 2019
Awful experience
Staff was so rude did not want to help with anything they would also give dirty looks at foreigners. Their where ants in my room I was so unsatisfied if you tried to park the car they said it would be 90 euros per night which is out rages when you can find parking on the street I will never come back to this place or recommend anyone to stay their
andrew
andrew, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Sep 2018
Well located for Madrid International Airport
Hotel Cisneros is a business-like establishment located about a 15-minute walk south of the city center. It is a great location for the night before or the night after a flight at Madrid Airport (10 miles west). Well removed from the main street and quiet. A number of small markets and bar-cafes are a two-minute walk away. Plenty of free parking. Strong wi-fi.
James
James, 1-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
15 Jun 2018
Very friendly staff. Front desk clerks did a fantastic job orienting is in a new city and offering recommendations for places to eat.
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
25 May 2017
Will go again
Wellworth visiting alcala de henares .world heritage place
Verified traveller
Verified Hotels.com guest review
8/10 Very good
16 Apr 2017
Lovely hotel in a historic town.
The historic town is lovely and full of amenities. The hotel staff and the the staff in the Fifty Fifty cafè are lovely and really helpful. Could have done with coffee and tea in the room.
Verified traveller
Verified Expedia guest review
6/10 Good
23 Jan 2017
An unfortunate nights stay.
Our stay was ruined by a student party who kept us awake with their noise throughout the night. On contacting reception the young girl did try to help, but without much success.
Breakfast is to be missed, it is very poor even by continental standards. We got the impression that the hotel is struggling.
Must praise the receptionist who was most helpful and spoke excellent English.
Our evening meal was very average.
Verified traveller
Verified Hotels.com guest review
8/10 Very good
19 Nov 2016
Nice hotel in Alcala city. 50 mins from Madrid
Very nice people and with a convenient restaurant next to the door.
Mileq4
Verified Expedia guest review
8/10 Very good
6 Jun 2016
Clean and Comfortable.
Clean and comfortable. Excellent location. Full of historical places to visit from the old Juderia, to the famous Complutense university, roman remains, the birth place of Miguel de Cervantes, and many more.
Ahuva
Verified Expedia guest review
10/10 Exceptional
5 Apr 2016
Hotel Cisneros Wonderful
Wonderful hotel, great staff, enjoyable stay
Manuela
Verified Hotels.com guest review
10/10 Exceptional
29 Oct 2015
Nice friendly hotel
I will be staying again ,staff were all very friendly rooms were clean
Verified traveller
Verified Expedia guest review
6/10 Good
1 Apr 2013
Passable but nothing to write home about
Very friendly and helpful receptionist. Other than that not much reason to return. Alcala is pretty scary (very downmarket)...about the worst town I've seen out of two dozen places in Spain.
Verified traveller
Verified Hotels.com guest review
8/10 Very good
3 Jul 2012
Close to the center of beautiful Alcala de Henares
I would deffinitely recommend it however if you want to go to Madrid you have to take bus then the train which will take you directly to Atocha Station (total travel time about 1 hour). Very helpfull staff.
Roman
Verified Hotels.com guest review
10/10 Exceptional
1 Jul 2012
Alfredo
Verified Hotels.com guest review
10/10 Exceptional
23 Jun 2012
Excellent Service
we were impressed with the service we received from staff. Breakfast was appropriate and refreshing that meet our needs. Hotel amenities were good and the location was near to the city centre.
Verified traveller
Verified Hotels.com guest review
10/10 Exceptional
14 May 2012
pleasant stay at Alcala de Henares
Nice hotel outskirt of Madrid. The room is good size and quite comfortable. Helpful and friendly staff.
The old city of Alcala de Henares is definitely worth to visit.
Verified traveller
Verified Expedia guest review
8/10 Very good
18 Sep 2011
Hotel Cisneros Alcala de Henares
Rooms clean and tidy, typical business type hotel.
Coukd do with some English Channels on TV
Paul
Verified Hotels.com guest review
8/10 Very good
23 Jul 2024
Muy buena opción
Hotel acorde a su categoría de 4 estrellas. Empleados amables, estancias limpias, buena terraza. Zona residencial pero con servicios cerca. Buen acceso al centro andando y por transporte público. Buenas salidas a carretera en coche.
Echamos de menos la nevera y la caja fuerte en la habitación. El aire funcionó muy bien en plena ola de caloraunque era un poquito ruidoso
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
21 Jul 2024
PATRICIO
PATRICIO, 1-night trip
Verified Hotels.com guest review
8/10 Very good
8 Jul 2024
Repetiría visita
Muy buena experiencia, personal muy amable y servicial.
El bar del hotel muy conveniente.
Hay un paseo muy cerca precioso para una caminata después de cenar.
Jose
Jose, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
7 Feb 2024
Ha estado bien en general.
Antonio
Antonio, 3-night trip
Verified Expedia guest review
8/10 Very good
22 Jan 2024
GINES
GINES, 2-night trip
Verified Hotels.com guest review
8/10 Very good
12 Oct 2023
Buena relación calidad precio, alrededores solitarios.