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Hotel Spa Santa Ana

3.0 star property
Cuenca hotel with spa and restaurant

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Photo gallery for Hotel Spa Santa Ana

Gift shop
Games room
Terrace/patio
32-inch LED TV with satellite channels, TV
Rooftop pool
Hotel Spa Santa Ana is a great choice for a stay in Cuenca. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. Public transportation is close by: Gaspar Sangurima Tram Station is only 12 minutes on foot.

Reviews

6.4 out of 10
Good

Popular amenities

  • Spa
  • Pet-friendly
  • Free parking
  • Non-smoking
  • Free breakfast
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Steam room
  • Business centre
  • 80 meeting rooms
  • 24-hour front desk
  • Arcade/games room
  • Front desk safe
  • Self-serve laundry
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Lift
  • Arcade/games room
The current price is 1.343.733 ₫
1.343.733 ₫ total
includes taxes & fees
15 Mar - 16 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite

Suite | Soundproofing, iron/ironing board, free WiFi, bed sheets

Suite

Highlights

Separate dining area
Soundproofed
Kitchen
Full-sized fridge/freezer
LED TV
Separate bedroom
Private bathroom
Rainfall showerhead
  • 36.4 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Superior Double Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
Iron/ironing board
Wardrobe
Daily housekeeping
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed

View all photos for Queen Room

In-room dining

Queen Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
Iron/ironing board
Wardrobe
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | Soundproofing, iron/ironing board, free WiFi, bed sheets

Triple Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
Iron/ironing board
Wardrobe
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Quadruple Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Quadruple Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
Iron/ironing board
Wardrobe
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 3 Single Beds

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2.358.510 ₫ total
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About the area

Map
Pdte. Córdova, Cuenca, Azuay

What's nearby

  • Calderon Park - 2 min walk
  • New Cathedral of Cuenca - 3 min walk
  • Río Tomebamba & Calle Larga - 7 min walk
  • Alejandro Serrano Aguilar Stadium - 13 min walk
  • Mall del Rio - 4 min drive

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 12 min drive
  • Guayaquil (GYE-Jose Joaquin de Olmedo Intl.) - 79.9 miles/128.5 km
  • 14n - Antonio Borrero Station - 6 min walk
  • Luis Cordero (Hermano Miguel) Station - 7 min walk
  • Gaspar Sangurima Tram Station - 12 min walk
  • Unidad Nacional Tram Station - 23 min walk
  • Terminal Terrestre Station - 23 min walk

Restaurants

  • ‪Sunrise Cafe - ‬4 min walk
  • ‪Negroni - ‬3 min walk
  • ‪El Confesionario - ‬2 min walk
  • ‪Raymipampa - ‬3 min walk
  • ‪Le Bistro - ‬2 min walk

About this property

Hotel Spa Santa Ana

Hotel Spa Santa Ana is a great choice for a stay in Cuenca. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. Public transportation is close by: Gaspar Sangurima Tram Station is only 12 minutes on foot.

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 30 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 15
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 15
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (2 total)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–10:00 AM
  • Restaurant

What to do

  • Pool table

Working away

  • Business centre
  • 80 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Arcade/games room
  • Full-service spa
  • Steam room

Accessibility

  • Lift
  • Lift door width (centimetres): 155
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Hallway handrail height (centimetres): 150
  • Closed-captioned TV
  • Lever door handles
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (centimetres): 157
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LED TV
  • Satellite TV channels

Home comfort

  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, sala Murillo. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 15 per pet, per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards and cash.

Also known as

suites y spa Santa Ana
Hotel Spa Santa Ana Hotel
Hotel Spa Santa Ana Cuenca
Hotel Spa Santa Ana Hotel Cuenca

Frequently asked questions

Does Hotel Spa Santa Ana offer free cancellation for a full refund?

Yes, Hotel Spa Santa Ana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Spa Santa Ana?

Yes, pets are welcome, with a limit of 2 total. There's a charge of USD 15 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Hotel Spa Santa Ana?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Spa Santa Ana?

Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Hotel Spa Santa Ana and nearby?

Hotel Spa Santa Ana has a spa and a steam room, as well as an arcade.

Are there restaurants at or near Hotel Spa Santa Ana?

Yes, there's an on-site restaurant.

What's the area around Hotel Spa Santa Ana like?

Hotel Spa Santa Ana is in Downtown Cuenca, a short 6-minute walk from 14n - Antonio Borrero Station and 3 minutes' walk from New Cathedral of Cuenca.

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Hotel Spa Santa Ana Reviews

Reviews

6.4

Good

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Staff was very helpful and very polite.
Luis, 2-night trip

10/10 Exceptional

Cuenca stay
I liked my stay in this hotel. Good service, pro stuff.
Terry, 1-night trip

4/10 Fair

The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Ricardo, 2-night trip

4/10 Fair

This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Javier, 1-night trip

6/10 Good

The spa facilities not working, pool looked dirty.
1-night trip

10/10 Exceptional

Yael, 2-night trip

6/10 Good

No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
Verónica, 1-night trip

6/10 Good

la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
fran, 1-night trip

2/10 Poor

La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
David, 3-night trip

8/10 Very good

Casi casi
La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Javier, 2-night trip

2/10 Poor

Augusta, 2-night trip

6/10 Good

Maria, 3-night trip

4/10 Fair

CARLOS FERNANDO, 2-night trip

2/10 Poor

Daryoosh, 2-night trip

10/10 Exceptional

María, 1-night trip

8/10 Very good

Entrada a piscina
Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Odette, 1-night trip

2/10 Poor

Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Jaime, 2-night trip

8/10 Very good

Joel, 1-night trip

6/10 Good

Malestar en el momento de confirmación de la reserva, el cuarto estaba con la ventana del baño rota por donde entraba el frio.
NORIEL, 2-night trip

10/10 Exceptional

Feliz estadía
Excelente atención. La señorita recepcionista, Catalina, muy amable y dispuesta a brindar atención y ayuda en el momento requerido. Espero pronto regresar…
Hector Hugo, 4-night trip

10/10 Exceptional

tranquilo
Fernando, 3-night trip