Enjoyed Our Stay At Nici, Everything Was Lovley,
But…Customer Service Wasn’t Great, A lot Of Hidden Charges, Which's Wasn’t Stated On The Hotels.com Website, Communication Was Not The Greatest Half The Time Didn’t Reply To Messages. When You Rang Up They Say Something Completely Different To In Their Messages When They Did Reply, Had A Load Of Can’t Dos. When We Got To The Hotel They Told Us That Our Son Couldn’t Use The Indoor Swimming Pool Only For 1 Hour A Day. We Booked This Hotel Specifically For The Pool For Him Ridiculous.
went Down To Get Drinks And Was Charged £5! For A Bottle Of Water As There Was No Waters In The Room.
Wanted To Charge Us £15 Quid For A Quilt For Our Son To Sleep On The Sofa With As They Said The Room Catered For 3 And Actually Didn’t.
Views Where Lovely, Hotel Room Was Clean,
Didn’t Like That There Was Just Random People Not From The Hotel Using The Facilities Specially When You Pay £500 For A Room A Night For it.
They Said They Would Take The Parking Out Of The 100 Deposit Which They Didn’t They Charged It Straight To My Card. Currently Day 3 Of Waiting For My Deposit To Be Reimburse.
Other Guests Where Claiming Sun Beds By Putting Towels On Them Even Though They Wasn’t Using Them, Members Of Staff Was Telling Us To Get Off Their Sun Beds, Even Though Another Guest Said They Hadn’t Been Used All Day. So We Had To Sit On The Floor With Our Towels.
Overall Prices For Drinks Was Ridiculously Priced, We Orders A Candy Floss Drink At £16!