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Xkeban Tulum

3.0 star property
Tulum hotel with 2 outdoor pools and spa

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Photo gallery for Xkeban Tulum

Reception
Bar (on property)
Signature Double Room | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Rooftop terrace
2 outdoor pools
Perched in La Veleta, Xkeban Tulum offers a serene retreat with a rooftop terrace, coffee shop, and bar. Treat yourself to rejuvenating spa treatments like Swedish massage or aromatherapy at the onsite Xkeban Spa. With high-speed WiFi and amenities like 2 outdoor pools, bike rentals, and tour assistance.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Pool
  • Air conditioning
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Coffee shop/cafe
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Concierge services
  • Limited hour front desk

Feel at home (6)

  • Cookware, dishware and utensils
  • Private bathroom
  • Daily housekeeping
  • Coffee/tea maker
  • Minibar
  • Free self-parking
The current price is 2.431.600 ₫
3.025.709 ₫ total
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Signature Double Room

Signature Double Room | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Signature Double Room

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Mini-fridge
Hypo-allergenic bedding
Rainfall showerhead
Private bathroom
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Design Room

Design Room | Hypo-allergenic bedding, minibar, individually decorated, soundproofing

Design Room

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Mini-fridge
Hypo-allergenic bedding
Rainfall showerhead
Private bathroom
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Design Studio

Design Studio | Hypo-allergenic bedding, minibar, individually decorated, soundproofing

Design Studio

Highlights

Balcony or patio
Separate dining area
Soundproofed
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Hypo-allergenic bedding
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Studio Suite

Design Studio Suite | Hypo-allergenic bedding, minibar, individually decorated, soundproofing

Design Studio Suite

Highlights

Balcony or patio
Separate dining area
Soundproofed
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Hypo-allergenic bedding
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Double Room

Design Double Room | Hypo-allergenic bedding, minibar, individually decorated, soundproofing

Design Double Room

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Mini-fridge
Hypo-allergenic bedding
Rainfall showerhead
Private bathroom
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Naala Tulum

  • Pool
  • Airport transfer
  • Parking available
  • Free WiFi
9.0 out of 10, Wonderful, 473 reviews
The price is 2.130.481 ₫
2.700.922 ₫ total
includes taxes & fees
24 Feb - 25 Feb
Naala Tulum

About the area

Map
Mz 923 Privada Lt 002 6, La Veleta, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 7 min drive
  • Tulum Mayan Ruins - 11 min drive
  • Tulum Beach - 12 min drive
  • Las Palmas Public Beach - 18 min drive
  • Playa Paraiso - 20 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Sukhothai - ‬3 min drive
  • ‪El Camello Jr - ‬3 min drive
  • ‪La Taqueria Pinches Tacos Shop - ‬10 min walk
  • ‪Vaivén - ‬11 min walk
  • ‪La Consentida - ‬12 min walk

About this property

Xkeban Tulum

Featuring a rooftop terrace, Xkeban Tulum puts you within a 10-minute drive of Tulum National Park and Gran Cenote. Guests can be pampered with massages at the spa and grab a bite to eat at the coffee shop/cafe. Also, Tulum Mayan Ruins and Tulum Beach are within a short drive.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 19 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 7:00 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 7:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 2 outdoor pools
  • Full-service spa
  • Outdoor furniture

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 25+ Mbps)

Food and drink

  • Mini fridge
  • Stovetop
  • Free bottled water
  • Cookware, dishes and utensils

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Zipactli. Services include massages. The spa is open daily.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 12 per person

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

XKEBAN
Xkeban Tulum Hotel
Xkeban Tulum Tulum
Xkeban Tulum Hotel Tulum

Frequently asked questions

Does Xkeban Tulum offer free cancellation for a full refund?

Yes, Xkeban Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Xkeban Tulum?

Yes, there are 2 outdoor pools.

Are pets allowed at Xkeban Tulum?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Xkeban Tulum?

Yes, there's free self parking.

What are the check-in and check-out times at Xkeban Tulum?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.

What is there to do at Xkeban Tulum and nearby?

Xkeban Tulum has 2 outdoor pools and a spa.

Are there restaurants at or near Xkeban Tulum?

Yes, there's an on-site restaurant.

Does Xkeban Tulum have any outdoor private spaces?

Yes, every room features a balcony or patio.

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Xkeban Tulum Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Must go!
So amazing, the staff were so friendly and very welcoming since the moment we arrived. The room was very clean and I loved all every aspect of the space was decorated and Tulum inspired. Will come back to this resort again for the value and comfortability. Bed was comfortable, shower was hot and a cute cafe very close by for food. Overall very niche hotel from the all inclusive resort vibe it’s different but awesome!
3-night trip

8/10 Very good

Lovely
The staff was amazing! Super nice friendly and helpful. The construction noise made it hard to sleep in the mornings but they gave us complementary drinks to make up for it because it’s really not their fault. They went above and beyond with the decor and hospitality. Highly recommended. The roof top sunsets were beautiful. There’s no tvs lol I thought that was funny lol but very nice hotel
Junissa, 3-night trip

10/10 Exceptional

Clean, excellent food Really nice place
Aldo Arturo, 4-night trip

10/10 Exceptional

It is beautiful and relaxing. The staff were wonderful, friendly, and pleasant. I definitely would go back to stay again.
Evelyn, 3-night trip

10/10 Exceptional

Our stay here was amazing!!! The property is beautiful with amazing decor for pictures. The staff and lady at the front desk was so helpful and made sure we were set with a scooter rental and local things to do. I highly recommend renting the scooter because the hotel is about 10 mins from the Tulum strip with food, clubs, and shops to enjoy. Overall 9/10 the only complaint was the area is still being developed so there is construction going on.

10/10 Exceptional

Amazing people. Everyone was super friendly and helpful I loved my stay at this property Definitely coming back and recommending it to all my friends
Maria G Aldape, 4-night trip

10/10 Exceptional

Had a great experience! Front desk staff was amazingly accommodating and helpful. And the highlight of our stay was Dayron. His attention to detail, energy and service was second to none!
Joseph, 4-night trip

10/10 Exceptional

From our one month travel it was our best favorite place for our budget the staff is amazing nice kind not superficial the room is amazing nice bed nice smell the bathroom the decoration the roof view swimming pool bar and sunset on the jungle really good enough near tulum center but not to far to be rest quiet ...5 stars for us
ALAIN, 1-night trip

10/10 Exceptional

I just love it . Very clean and adorable. Staff very friendly. The locatin is not the best but not the worst. I definitely will come back. Breakfast included was delicious.
Esmeralda, 4-night trip

4/10 Fair

To loud on weekends could not sleep
lidia, 2-night trip

10/10 Exceptional

the place is beautiful, but it’s on a road that still is being built. like once everything is done, it’ll all be beautiful, but expect to be on a dirt road with tons of pot holes, but with that being said it’s worth it! the staff is fantastic, place is beautiful inside, really clean, and just an overall pleasant experience!
Gordon, 4-night trip

4/10 Fair

Coming in at night the area around the property was dark and roads were under construction. It’s hard to identify which building is the hotel. Staff inside seemed unaware of guests needing to check in. But when the host finally came to check us in, he was nice. After Traveling for 8 hours to arrive at the hotel hungry and hoping for room service but Their WhatsApp service does not work, I didn’t get a response when we asked about if there’s a dinner menu. Upstairs is very noisy so we wanted to avoid going up there but had to to avoid starving to death. Also the door of your hotel room does not have an extra security lock inside. Doesn’t feel like a safe set up.
Tiffany, 1-night trip

4/10 Fair

No hot water the first night. No towels left in room second night and nobody on property left to help after 11pm. Rooftop bar tender was sleeping by the pool instead of tending bar. Room had a terrible stench masked by a diffuser. Construction ongoing and entrance unpaved. And at checkout, they tried to charge us for drinks when we never went to the bar.
Jose, 2-night trip

4/10 Fair

What can I say about this place.. it’s a nice place but the entire area around is really bad. The poor road conditions ended up costing me over 1,000 usd bc you literally can’t avoid the huge holes. The noise in the hotel every night was unbearable. They have a DJ every night and it’s definitely not a place of relaxing. Great for all nighters and party people. Not for a family, or relaxing or kids.I also was left several times with no towels or tp, so I stopped leaving tips. A robe went missing from the housekeeping and I was treated like I took the robe. The hotel is very cool though, the staff for the kitchen was great and they were sweet. Unless it improves in hospitality drastically,I could never stay there again. Also, the concrete walls are nice but not with the on going construction. There are no bathroom doors, and the bathrooms are open to the outside hallways.Cool design but very ineffective for privacy.
Kelly, 8-night trip

6/10 Good

The aesthetic is nice; picture worthy! The basic design room: -very SMALL -lacked storage or any place to lay luggage. -small balcony addition is cute but beware of mosquitoes. -no mini bar & our mini fridge didn’t work (they got it fixed for us) Water Quality: - AWFUL (shower, sink, & pool) - the water burned our eyes and smelled of old copper pipes or rusted pipes. It had an almost salty & metallic tang. -we had to brush our teeth and wash our face with bottled water The free included breakfast: -delicious as well as their juice. -option to purchase bowls was great and they tasted good. The staff: -were friendly but not very informative or thorough. - we didn’t appreciate the staff not explaining where the amenities are (pools, bars, breakfast, transportation, etc.) The location is great; very close to the main road (307), close to Tulum beaches, close to cenotes and other exursions. Everything within driving distance (25mins or less); except Cancun. I wouldn’t mind staying here again if they got the water issue fixed & i book the larger room.
Emily, 3-night trip

4/10 Fair

I want to be honest and fair. The hotel and the staff are amazing we were greeted very nice and everyone had great vibes. if you want party or just chill with cool people this is the spot. There was one big issue that unfortunately will keep us from going back. The last night we stay around 1 am someone tryed to get into our room. After I told him this wasn't his room he became angre and started even harder to get in. I call receptions but after midnight there is no one you can call. We waited 10 mins after not hearing anything then decided to go look for security. After talking to security we found out that the guy trying to get in our room was a friend of the manager who was allowed by security to enter into the hotel. Dont know what the intention of this person was but being in a country that is not yours you dont know peoples intention. Scary things run in your head, is he going to rob us or try to hurt us or kill us. And finding out that it's a friend of management made it even more scary, is this a set up? Please be very cautious never open a door to someone you dont know especially in the middle of the night.
Mario, 3-night trip

10/10 Exceptional

Xkeban Tulum became my home away from home for a few days. I felt right at home. I never felt unsafe or unwelcome. Breakfast included: 8am-12pm So delicious omg. They have a small menu selection that was designed for the people staying at the hotel. Yes the breakfast is included for your entire stay. No lunch or dinner service . They give you this app that you can order food from different restaurants ( like their version of Uber eats) in the area or the restaurants are a 10 min drive. They are a brand new hotel so hopefully soon enough they will add a lunch/dinner restaurant and I feel like that will complete them ! The Hotel itself : It’s feels a mansion with separate rooms ! It doesn’t have a hotel vibe. More like a home. You have two pools one upstairs and downstairs The one upstairs is more comfortable with Beds and of course the sun. Clean. Everyone is constantly cleaning here ! The water is salty though( but I figured out that it’s everywhere) Rooms: The staff always came in and cleaned the room while you stepped out and always added new towels when needed. The Bar : small bar upstairs with music in the rooftop ! Small menu of cocktails The staff : OUTSTANDING. Super sweet and personable. They provide you with taxi services, information, whatever you need. The SPA: MS.ELIZABETH HAS MAGIC HANDS. It was the best massage I have had ever. I felt relaxed and zen. Thank you to everyone for making my experience rememberable.

10/10 Exceptional

en la selva, pero tambien de la ciudad, excelente
desde la recepcion, fue muy calida, agil y me ofrecieron una bebida de cortesia. ayuda con el equipaje y amabilidad en especial de Exequiel
Luis, 2-night trip

10/10 Exceptional

Sherlian, 1-night trip

6/10 Good

Hugo, 1-night trip

10/10 Exceptional

ANALY, 1-night trip

10/10 Exceptional

EXCELENTE TODO
VERONICA, 1-night trip

6/10 Good

No tiene secador de pelo, no tiene televisión, me dijeron que eso requiere de más dinero, nunca me había pasado esto , hasta en el hotel más sencillo tiene televisión, aparte no tiene buen internet o sea que ni mi teléfono podía usar No me gustó
Araceli, 4-night trip

10/10 Exceptional

Luis Alberto, 2-night trip

8/10 Very good

Addy, 1-night trip