1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
What's nearby
Hakone Gora Park - 11 min walk - 0.9 km
Hakone Kowakien Yunessun - 3 min drive - 2.2 km
Hakone Open Air Museum - 4 min drive - 2.2 km
Hakone Shrine - 10 min drive - 9.8 km
Lake Ashi - 11 min drive - 10.4 km
Getting around
Tokyo (NRT-Narita Intl.) - 162 min drive
Hakone Miyanoshita Station - 6 min drive
Hakone Ohiradai Station - 8 min drive
Hakone Gora Station - 15 min walk
Free train station pickup
Free train station drop-off
Restaurants
COFFEE CAMP - 15 min walk
みょうじん - 5 min drive
GORA BREWERY & GRILL - 15 min walk
ラウンジ花影 - 4 min drive
リビングルーム - 1 min walk
About this property
Hyatt Regency Hakone Resort and Spa
Hyatt Regency Hakone Resort and Spa puts you a short five-minute drive from Hakone Kowakien Yunessun and Ōwakudani. Guests can visit the spa to be pampered with massages, aromatherapy or hydrotherapy, and Dining Room Western, one of 3 restaurants, serves French cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious resort include a bar/lounge, a hot tub and a terrace. Fellow travellers love the helpful staff.
Languages
English, Japanese
At a glance
Hotel size
80 units
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Express check-in/out available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
On-site parking is limited
Electric vehicle charging point on site
Height restrictions apply for on-site parking
Transfers
Free train station shuttle from 10:00 AM to 6:30 PM
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 7:30 AM–10:30 AM
3 restaurants
Bar/lounge
Private dining
Room service (limited hours)
Water dispenser
Travelling with children
Bed rails
What to do
Hot springs
Working away
Meeting rooms
Conference space (1141 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
Safe-deposit box at front desk
Garden
Terrace
Library
Fireplace in reception
Television in common areas
Designer shops on-site
Full-service spa
Hot tub
Massage/treatment rooms
Banquet hall
Accessibility
Lift
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Room amenities
Be entertained
DVD player
LCD television
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Slippers
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Blackout curtains
Free cot/infant bed
Bed sheets provided
Freshen up
Electronic bidet
Hairdryer
Towels
Toothbrush and toothpaste
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Phone
Food and drink
Fridge
Microwave (on request)
Children's dinnerware
High chair
More
Daily housekeeping
In-room safe
Special features
Spa
The on-site spa has 8 treatment rooms, including rooms for couples. Services include facials, detox wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.
Dining
Dining Room Western – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Reservations are required.
Dining Room Sushi – This sushi bar specialises in sushi and only serves dinner. Reservations are required. Open daily.
Living Room – This lobby lounge only serves light fare. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Destination fee: JPY 150 per person, per night. This fee does not apply to children under 12 years of age.
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately JPY 4859 per person
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone
Frequently asked questions
Does Hyatt Regency Hakone Resort and Spa offer free cancellation for a full refund?
Yes, Hyatt Regency Hakone Resort and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hyatt Regency Hakone Resort and Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hyatt Regency Hakone Resort and Spa?
Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Hyatt Regency Hakone Resort and Spa?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Hyatt Regency Hakone Resort and Spa and nearby?
On-site recreation at Hyatt Regency Hakone Resort and Spa includes hot springs. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hyatt Regency Hakone Resort and Spa also has a garden.
Are there restaurants at or near Hyatt Regency Hakone Resort and Spa?
Yes, there are 3 on-site restaurants, featuring French cuisine.
What's the area around Hyatt Regency Hakone Resort and Spa like?
Hyatt Regency Hakone Resort and Spa is a short 11-minute walk from Hakone Gora Park and 13 minutes' walk from Sengokuhara Onsen.
Hyatt Regency Hakone Resort and Spa Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.4/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
16 Dec 2024
Benjamin
Benjamin, 1-night trip
Verified Hotels.com guest review
6/10 Good
30 Nov 2024
Hotel was very nice, but also had dinner there which was overpriced with terrible service. We would recommend the property and the room, but suggest you make plans to eat somewhere else.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Oct 2024
Polo
Polo, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
21 Oct 2024
Masako
Masako, 2-night trip
Verified Hotels.com guest review
8/10 Very good
20 Oct 2024
Facility was overcrowded, service felt hurried, and did not feel luxurious for her price point.
Masako
Masako, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 Oct 2024
Danny
Danny, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
2 Oct 2024
Charene
Charene, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Sep 2024
Nice place for a family to stay in Hakone. Nothing really in walking distance, but the hotel does provide a free shuttle service, including from Odawara so contact them too find out more.
Guy
Guy, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
24 Sep 2024
atsunori
atsunori, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 Sep 2024
polly
polly, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 Sep 2024
Such a pleasant hotel experience! The staff was beyond helpful and very friendly. There are both Japanese and western dining options at the hotel, as well as a delicious breakfast buffet. I would recommend at least booking breakfasts when you arrive as there are not many easily walkable restaurants, and the area is very hilly. The hotel does however offer free rides to multiple locations around Hakone. The hotel has a no clothes Onsen, and they provide free coverings for tattoos. This was by far my favorite room of the whole vacation. Our room (410) had an indoor terrace with a wall to wall massive window that can be opened to let in fresh air. We even had a view of Mt. Fuji and the sky rail that goes over Mt. Hakone. My only critiques of the hotel are that there is no gym, no coin laundry, and while the room was always nice and cool, the hallways and lobby aren’t air conditioned and can get pretty warm during the hot season.
Eli
Eli, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
8 Sep 2024
Enami
Enami, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Sep 2024
Great servce.
Nirosha
Nirosha, 1-night trip
Verified Expedia guest review
10/10 Exceptional
28 Aug 2024
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
16 Aug 2024
eri
eri, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
15 Aug 2024
MISATO
MISATO, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 Aug 2024
Special place but expensive
Robert
Robert, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
14 Aug 2024
Naomi
Naomi, 3-night trip
Verified Expedia guest review
10/10 Exceptional
10 Aug 2024
takuya
takuya, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 Aug 2024
Excellent Service
Excellent Room for the family, breakfast was great. Location can be a bit remote but there is a free hotel shuttle service with limited time slots. Best to rent a car to get the full tour of the area.
Gary Chi Kit
Gary Chi Kit, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
8 Aug 2024
The hotel was pleasant overall. The onsen was enjoyable, but it didn't stand out significantly. It appeared that more foreign guests were visiting the hotel than locals, affecting the atmosphere slightly. Some of these guests seemed to lack awareness or showed a disregard for local social customs, which was disappointing and made the atmosphere a little unpleasant.
Matthew
Matthew, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
1 Aug 2024
The spa and hot springs were fantastic!
Robert
Robert, 1-night romance trip
Verified Travelocity guest review
10/10 Exceptional
30 Jul 2024
Our stay was incredible. Staff was ver attentive and accommodating. We hiked Mt. Fuji in one day. They were able to coordinate a 3am taxi pickup. The Onsen was incredible. Book here if you can!