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Sofitel Auckland Viaduct Harbour

5.0 star property
Luxury hotel with spa, near Sky Tower

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sofitel Auckland Viaduct Harbour

View from room
Indoor pool
Breakfast, lunch served; international cuisine, al fresco dining
Meeting facility
Luxury Room, 1 King Bed, Marina View (Club Millesime access) | Minibar, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Spa
  • Pool
    Pool
  • Electric vehicle charging point
    Electric vehicle charging point
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Airport transfer
    Airport transfer
Main amenities
  • Daily housekeeping
  • Marina
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Valet parking
  • Hot tub
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
The price is 5.139.586 ₫
5.910.524 ₫ total
includes taxes & fees
8 Dec - 9 Dec

Room options

View all photos for Luxury Room, 1 King Bed, Balcony

Luxury Room, 1 King Bed, Balcony | Minibar, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
  • 61 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed (Atrium View)

Luxury Room, 1 King Bed (Atrium View) | Minibar, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed (Atrium View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow menu
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Luxury Room, 1 King Bed, Marina View (Club Millesime access) | View from room

Luxury Room, 1 King Bed, Marina View (Club Millesime access)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Smart TV
Pillow menu
  • 42 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (Club Millesime access)

Deluxe Suite, 1 King Bed (Club Millesime access) | View from room

Deluxe Suite, 1 King Bed (Club Millesime access)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 63 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Club Millesime access)

Junior Suite, 1 King Bed (Club Millesime access) | View from room

Junior Suite, 1 King Bed (Club Millesime access)

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Smart TV
  • 56 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

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The price is 4.921.561 ₫
5.659.795 ₫ total
includes taxes & fees
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About the area

Map
21 Viaduct Harbour Avenue, Auckland, 1010

What's nearby

  • Sky Tower - 11 min walk - 0.9 km
  • SkyCity Casino - 11 min walk - 1.0 km
  • Queen Street Shopping District - 11 min walk - 1.0 km
  • Princes Wharf - 11 min walk - 1.0 km
  • Auckland Ferry Terminal - 14 min walk - 1.2 km

Getting around

  • Auckland (AKL-Auckland Intl.) - 28 min drive
  • Auckland Remuera Station - 7 min drive
  • Auckland Kingsland Station - 7 min drive
  • Auckland Britomart Station - 15 min walk
  • Gaunt Street Tram Stop - 3 min walk
  • Daldy Street Tram Stop - 5 min walk
  • Halsey Street Tram Stop - 5 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hello Mister - ‬6 min walk
  • ‪The Brewers Co-Operative - ‬8 min walk
  • ‪Tuckshop - ‬3 min walk
  • ‪Williams Eatery - ‬6 min walk
  • ‪Grand Harbour Chinese Restaurant - ‬5 min walk

About this property

Sofitel Auckland Viaduct Harbour

Sofitel Auckland Viaduct Harbour features a marina and puts you within a 15-minute walk of Sky Tower and Auckland Ferry Terminal. Guests can visit the spa to indulge in deep-tissue massages, body wraps or facials, and international cuisine is served at La Marée Restaurant, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge and a fitness centre. Fellow travellers say great things about the helpful staff. Public transportation is only a short walk: Gaunt Street Tram Stop is 3 minutes and Daldy Street Tram Stop is 5 minutes.

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

At a glance

Hotel size

  • 88 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Secured covered on-site valet parking (NZD 52 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)

What to do

  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Surfing/body boarding nearby

Working away

  • 24-hour business centre
  • Computer station
  • Conference space (5380 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Marina
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • Smart television
  • Digital TV channels
  • Streaming services
  • Films for purchase

Home comfort

  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Sofitel SP has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

La Marée Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
French Press Cafe – This café specialises in Regional cuisine and serves breakfast, brunch, lunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Sabrage Champagne Bar – This bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately NZD 52 per person
  • Airport shuttle service is offered for an extra charge of NZD 42 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for NZD 100.0 per night

Parking

  • Covered valet parking costs NZD 52 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Auckland Sofitel
Sofitel Auckland
Sofitel Auckland Harbour
Sofitel Auckland Viaduct
Sofitel Auckland Viaduct Harbour
Sofitel Viaduct Auckland
Sofitel Viaduct Harbour
Sofitel Viaduct Harbour Auckland
Sofitel Viaduct Harbour Hotel
Sofitel Viaduct Harbour Hotel Auckland
Sofitel Auckland Viaduct Harbour New Zealand
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Auckland
Sofitel Auckland Viaduct Harbour Hotel Auckland

Frequently asked questions

Does Sofitel Auckland Viaduct Harbour offer free cancellation for a full refund?
Yes, Sofitel Auckland Viaduct Harbour does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sofitel Auckland Viaduct Harbour?
Yes, there's an indoor pool.
Are pets allowed at Sofitel Auckland Viaduct Harbour?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Sofitel Auckland Viaduct Harbour?
Yes. Valet parking costs NZD 52 per day. Electric car charging is available.
Is an airport shuttle service offered by Sofitel Auckland Viaduct Harbour?
Yes, an airport shuttle is available. The charge is NZD 42 per person one-way.
What are the check-in and check-out times at Sofitel Auckland Viaduct Harbour?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Sofitel Auckland Viaduct Harbour?
No, this hotel doesn't have a casino, but SkyCity Casino (11-min walk) is nearby.
What is there to do at Sofitel Auckland Viaduct Harbour and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Sofitel Auckland Viaduct Harbour also has an indoor pool and a sauna, as well as a fitness centre.
Are there restaurants at or near Sofitel Auckland Viaduct Harbour?
Yes, La Marée Restaurant offers al fresco dining and international cuisine.
Does Sofitel Auckland Viaduct Harbour have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Sofitel Auckland Viaduct Harbour have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sofitel Auckland Viaduct Harbour like?
Sofitel Auckland Viaduct Harbour is located on the waterfront in Auckland Central Business District, a short 3-minute walk from Gaunt Street Tram Stop and 11 minutes' walk from Sky Tower.

Sofitel Auckland Viaduct Harbour Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

Incompetent staff no where to be seen and rude!
I've stayed in Sofitel before and it was wonderful which is why I've tried to come back many times but it's always booked out which I could imagine why because their customer service used to be amazing before COVID and they always used to go above and beyond before. That was before. Everything has now changed and after the experience I had I doubt I will be coming back. Upon check-in the customer service was rude and unhelpful. I wasn't even told which level anything was on. I wasn't helped with my bags to my room and both people on the desk were ride. No reception area. Plus in room don't work. Bath doesn't drain well, hotel toiletries were not fully stocked, only plugs that worked were by the sofa and one in the bathroom. I could go on and on about how welcome I felt about going here. Not only was it difficult to find staff that were working but everyone was unhelpful and couldn't care less. This is not what I would expect at a 5 star hotel around $400 a night. Completely awful and incompetent staff. The reception area is weird as it's 3 desks that you sit down on the chairs like a travel agency. The tap if you turn the faucet it was coming apart. Awful!!!!!
CHERYL, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gary, 1-night trip
Verified Hotels.com guest review

6/10 Good

The Sofitel is a beautiful property and have amazing staff when they can be found. Few times I tried to reach guest services or reception with no answer. The let downs is the linen on the bed had stains and wasn’t overly clean. The food both in room service and the restaurant was underwhelming and limited. To be honest it was overpriced for what was offered as $52 for a tiny average omelette and a cup of coffee was a bit steep.
Kieran, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Risa, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful entrance Beautiful for the price highly recommended for a get away for couple nights, had a great time
Reece, 1-night romance trip
Verified Expedia guest review

8/10 Very good

BE WARNED Is this the Marsden or the Sofitel???
Strangely there were very few other guests around, and after talking to a fellow guest, who happened to be using the spa, he advised me that the Marsden hotel is leased out and yet is under the same roof as the Sofitel. Interesting as when I arrived , the female greeter asked Marsden or Sofitel are you staying at. Didn’t think anything about it, until I became aware that the Marsden is a fraction of the cost yet the rooms are IDENTICAL. I believe the use of the pool and gym for Marsden guests would cost extra, which explains the lack of use of the indoor pool I guess. Speaking of which, it does have some infrastructure issues, like the panel of the starry lighting fixture totally exposed showing not stars on the ceiling but rather unattractive wiring and fluorescent lighting above the pool. Safety issue?? Despite this, hats off go to the concierge named Karim. His service is wasted at the hotel and should be at a more grander hotel. Despite enough Sofitel stays in the past around the world, stay at the Marsden for the same quality at a fraction of the cost
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing Hotel!
Unexpectedly amazing! The staff was so friendly and loved their breakfast! Simply Devine!!
Maria, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Greta staff and lovely property
Jody, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Michael, 1-night trip
Verified Expedia guest review

6/10 Good

Kim, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice spacious room, good quantity of furnitures, nice decoration. Good front desk service.
Zhiqun Brenda, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Sandra, 2-night trip
Verified Expedia guest review

6/10 Good

This hotel is not cheap, and I could smell cigarette smoke in my room. Was not ideal based on this alone. Also I was working, so needed early breakfast. I know buffet breakfast in a hotel is not cheap, but I would like options available at 6am. There was only one breakfast option which was full buffet breakfast. So I went out of the hotel for this.
Giulia, 2-night family trip
Verified Expedia guest review

2/10 Poor

Ruined my whole experience
They double charged my card, promised to fix it immediately and haven’t done anything. And now I have haggle with them on an international call just for their mistake. Small motels and hotels don’t do this - can’t imagine how bad the processes at Sofitel must be. Ruined my whole experience
Suvrat, 1-night trip
Verified Hotels.com guest review

6/10 Good

Not very welcoming for families. When we got off the car the staff even asked if we were in the right hotel. I am pregnant with two kids on a staycation. Many staff won’t say hi unless you’re wearing a suit. The ambience is cold and boring but the facilities are top notch and new. Bathtub in room is great, amenities smells amazing and they’re Balmain. Breakfast is lovely too, but being a French hotel expected their croissants to be better. Service was definitely not what I’ve experienced in five star hotels, but the facilities (indoor pool and indoor jacuzzi!) were great. May be best for couples or business travellers
2-night family trip
Verified Hotels.com guest review

6/10 Good

Amber, 2-night trip
Verified Wotif guest review

10/10 Exceptional

Spacious comfortable room.
James, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Erin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Dannelle, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Checkin was quite slow and the receptionist forgot to give us our key when the room was ready after two reminders. Swimming pool is also quite cold and many other guests said the same. Other than that this is a good hotel serving good food with good staff in the restaurant. Breakfast was also good.
Steve, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We experienced wonderful hospitality in a beautiful hotel on the water.
Gail, 3-night romance trip
Verified Expedia guest review

8/10 Very good

The room was nice and big, with good amenities. However my window faced a bus depot, so didn’t really have much of a view. The staff at the hotel were hit or miss depending who you spoke to.
Arina, 3-night trip with friends
Verified Wotif guest review

6/10 Good

Safe, quiet, view of Marina from outside. Unfortunately not from our room. We had a very bad views. We were told we upgraded to Atrium. Sounds fancy but when we got to our room and opened the curtains to check the view, what we could see were the roof down below and other units and the guests from inside. Hence, we had to always close the curtains so other guests from other units couldn't see us. The breakfast that is cooked to our preference is okay. The free-refill coffee had to be ordered all the time, and it takes a while before you get one. The buffet breakfast is mediocre except the hot food. I love the mushroom. I think it's Bella or Crimini. The breads esp. the sliced loaves are either old and rock hard. I'm not sure if it's supposed to be like that. Because I'm used to eating soft and fluffy breads. Same with nuts, they are just too hard for me. I'm not sure or maybe it's just me. All I know they took a lot of hard work to bite and chew to swallow. I only tried once and didn't repeat. What I like most of our room is the spacious room and the shower & strong water which is very important to us. Oh the cleaning time is not time pressured. Cleaners do not knock to signal cleaning time. They just wait until unit guests go out before they go inside to clean every room, which is very rare in all my hotel experience. Overall, our experience is fine. We still enjoyed our time while in Auckland.
Joe Dean, 6-night romance trip
Verified Expedia guest review

6/10 Good

A so-so property--good location but feels like a mid level change and not like a top flight major city hotel. Breakfast buffet completely ordinary. Again feels like a tour hotel.
Janet, 1-night business trip
Verified Expedia guest review