Hotel Riu Palace Kukulkan - Adults Only, Cancun: Info, Photos, Reviews

See all properties

Adults-only beachfront hotel with spa, near La Isla Shopping Mall

Choose dates to view prices

Dates

December 2024

January 2025

4 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

Spa

Laundry facilities

Air conditioning

Main amenities (12)

Daily housekeeping
On the beach
6 restaurants and 4 bars/lounges
Full-service spa
4 outdoor pools
Beach sunloungers
Beach towels
Swim-up bar
24-hour room service
Coffee shop/cafe
24-hour front desk
Coffee/tea in a common area

Feel at home (6)

Private bathroom
Separate bath and shower
Television
Garden
Daily housekeeping
Laundry facilities

Room options

All rooms

1 bed

2 beds

Showing 42 of 42 rooms

Junior Suite Ocean View Elite Club (M)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Minibar, in-room safe, desk, blackout curtains

Junior Suite (E)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

59 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club | C)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

60 sq m
Sleeps 2
1 King Bed

Junior Suite (L)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

Eco-friendly toiletries

Sleeps 2
1 King Bed

Junior Suite, Partial Sea View (L)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

40 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

60 sq m
Sleeps 2
1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CAN)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (B2C-CAN)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CAN)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CAN)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CAN)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CAN)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

Sleeps 2
1 King Bed

Junior Suite (U)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (M)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

60 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Sea View (C)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

Eco-friendly toiletries

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

Eco-friendly toiletries

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

Bathrobes

Sleeps 3
2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

60 sq m
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

Highlights

Balcony

Air conditioning

Club Lounge

Flat-screen TV

Blackout curtains

Ceiling fan

Private bathroom

Eco-friendly toiletries

39 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

Eco-friendly toiletries

Sleeps 3
2 Double Beds

Junior Suite (C)

Highlights

Balcony

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Separate bedroom

Private bathroom

Eco-friendly toiletries

40 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Similar properties

Pool

Free breakfast

Spa

Free parking

About the area

Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500

What's nearby

Marlin Beach - 5 min walk
Cancun Interactive Aquarium - 7 min walk
La Isla Shopping Mall - 7 min walk
Aquaworld - 6 min drive
Cancun Convention Center - 6 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

‪Duna Pool Bar - ‬7 min walk
‪El Fish Fritanga - ‬6 min walk
‪Cambalache - ‬6 min walk
‪Starbucks - ‬7 min walk
‪mb Restaurant - ‬3 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only

At Hotel Riu Palace Kukulkan - Adults Only, you can spend time at the beach relaxing on a sunlounger, plus you'll be within a 10-minute walk of La Isla Shopping Mall. 4 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and aromatherapy. Dining choices include 6 restaurants, and the 4 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious hotel include a snack bar/deli and a garden. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

At a glance

Hotel size

428 rooms
Arranged over 12 floors

Arriving/Leaving

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age – 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18

Children

No cots (infant beds)

Pets

No pets or service animals allowed

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free on-site self-parking

Other information

Designated smoking area (fines apply)
Caters to adults only

Property amenities

Food and drink

Free buffet breakfast each morning 7:00 AM–10:30 AM
6 restaurants
4 bars/lounges
Swim-up bar
Coffee shop
Coffee/tea in a common area
Barbecue grills
24-hour room service
Snack bar/deli

What to do

On the beach

Services

24-hour front desk
Concierge services
Laundry facilities
Hair salon
Beach sunloungers
Beach towels
Pool loungers
Pool umbrellas

Facilities

1 building/tower
Built in 2022
ATM/banking
Garden
4 outdoor pools
Full-service spa
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local culture and ecosystem education
100% renewable energy
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Outdoor entertainment area
Art Deco architecture

Accessibility

Lift
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Closed-captioned TV

Room amenities

Be entertained

55-inch flat-screen TV
Satellite TV channels

Home comfort

Air conditioning
Ceiling fan
Minibar
Dressing gowns
Iron/ironing board

Sleep well

Blackout curtains
Bed sheets provided

What to enjoy

Balcony

Freshen up

Private bathroom
Separate bath and shower
Rainfall shower heads
Eco-friendly toiletries
Hairdryer
Towels

Stay connected

Desk
Free WiFi
Phone

Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:

A tax is imposed by the city: MXN 76.00 per accommodation, per night

Pool, spa, & gym (if applicable)

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Riu Latino

Riu Kukulkan Cancun

Hotel Riu Palace Kukulkan - Adults Only Hotel

Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan - Adults Only Cancun

Hotel Riu Palace Kukulkan Adults Only All Inclusive

Hotel Riu Palace Kukulkan - Adults Only Hotel Cancun

Frequently asked questions

Does Hotel Riu Palace Kukulkan - Adults Only offer free cancellation for a full refund?

Yes, Hotel Riu Palace Kukulkan - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Riu Palace Kukulkan - Adults Only?

Yes, there are 4 outdoor pools.

Are pets allowed at Hotel Riu Palace Kukulkan - Adults Only?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Riu Palace Kukulkan - Adults Only?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Riu Palace Kukulkan - Adults Only?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon.

Is there an on-site casino at Hotel Riu Palace Kukulkan - Adults Only?

No, this hotel doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.

What is there to do at Hotel Riu Palace Kukulkan - Adults Only and nearby?

Hotel Riu Palace Kukulkan - Adults Only has 4 outdoor pools and 4 bars, as well as a spa and a garden.

Are there restaurants at or near Hotel Riu Palace Kukulkan - Adults Only?

Yes, there are 6 on-site restaurants.

Does Hotel Riu Palace Kukulkan - Adults Only have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Riu Palace Kukulkan - Adults Only like?

Hotel Riu Palace Kukulkan - Adults Only is a short 7-minute walk from La Isla Shopping Mall and 5 minutes' walk from Hotel Zone Beaches. The local area is walkable and popular for its beaches.

Hotel Riu Palace Kukulkan - Adults Only Reviews

9.0

Wonderful

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

8/10 Very good

16 Dec 2024

Great and Fun Experience!

Joseph, 4-night trip

Verified Hotels.com guest review

10/10 Exceptional

11 Dec 2024

Mylis, 4-night trip with friends

Verified Hotels.com guest review

10/10 Exceptional

10 Dec 2024

Diana, 5-night trip

Verified Hotels.com guest review

2/10 Poor

6 Dec 2024

3 o’clock check in

We traveled for 20 hours and they made us wait till 3 o’clock to check in then we had to pay to upgrade our room and it wasn’t very impressive

Kevin, 4-night trip

Verified Hotels.com guest review

10/10 Exceptional

28 Nov 2024

Solo birthday trip

I enjoyed my solo birthday trip here. The staff were friendly, the food was great, and the resort was very clean.

4-night trip

Verified Hotels.com guest review

8/10 Very good

20 Nov 2024

Being There > Getting There

For an all-inclusive resort at the rate we paid, it feels silly to have any complaints. The beach area is expansive, the staff is wonderful, the food is at the average level for all you can eat fare, and it rarely feels too crowded. There are some things to take note of. On thr livelier nights, tou hear everything outside the window and outside the door. The room design is...curious. These rooms are made with couples and singles in mind. There is limited privacy for a shower and almost none for taking a bath. If you are sharing a room with a friend instead of a partner, it can get awkward at times. The major issue we had with the resort was noth about being there, but getting there. We filled out the form for the shuttle but never received a confirmation. Trying to confirm between the hotel and shuttle company was arduous as best. My companion was not on the list and even when I was on the list, they said they didn't have space for me. Not the way to start the trip, but once we got there, it was a great experience, even with inclement weather. I would recommend.

EJ, 3-night trip with friends

Verified Hotels.com guest review

10/10 Exceptional

19 Nov 2024

Beautiful place!!!

What a beautiful resort! Very clean and the staff was so friendly! Food was great. We loved it!!!

Ashley, 5-night trip

Verified Hotels.com guest review

10/10 Exceptional

17 Nov 2024

Great hotel

It was my first stay at a Riu hotel. It was great. The hotel is only a couple of years old and is still in good condition. The food at all the restaurants. The only cons were that my bedding was slightly dirty and sometimes the service in the restaurants wasn't great. I was ignored a few times!

Samantha, 6-night trip

Verified Hotels.com guest review

10/10 Exceptional

16 Nov 2024

Maybe best resort Ive ever stayed in

Literally every interaction I had with staff was friendly and welcoming. Everything was spotless, the food was delicious both in buffets and in the restaurants. Many activities to engage with guests. Very attentive to all needs. Amazing beach access and close proximity to strip. Couldnt have asked for more

Marcos, 3-night family trip

Verified Hotels.com guest review

10/10 Exceptional

15 Nov 2024

Amazing Place

I had a great time!! From all the great pre stay communication to check in the customer service was excellent before I even arrived. The resort is modern and in great condition. It was tremendously clean. The staff were all friendly and accommodating. Food was great and abundant. Pools were great and the options were nice. It is a great size with anything you can need but not too large. I had never been to Cancun but I can see this becoming a regular destination and I fully expect to return again and again!!

Brittini, 3-night trip

Verified Hotels.com guest review

8/10 Very good

7 Nov 2024

Tiara, 3-night trip

Verified Hotels.com guest review

10/10 Exceptional

6 Nov 2024

9/10 Would definitely come back for another stay!

Our stay at this resort was absolutely amazing! The weather was beautiful, the resort was modern, constantly cleaned, and had plenty of things to do! This resort was more laid back but you have free access to the other RIU resorts in Cancun for the parties. My fiancé and I loved the food and the room. Upgrading to Elite club was worth the money in our opinion. Exclusive pool, gifts for your room each day, exclusive restaurant, and not to mention the red carpet upon check-in is a great touch! My only complaints would be the food at the Italian restaurant. We visited the Italian restaurant and did not have a very great experience. The food wasn’t fresh at the salad bar there. But the resort buffet always served great food each night! Breakfast at the buffet was also very good each morning as well. The staff is very friendly and helpful. I don’t speak much Spanish so they really helped me out. Overall, wonderful experience! Would definitely come back for another stay!

Duane, 5-night trip

Verified Hotels.com guest review

8/10 Very good

6 Nov 2024

The dining and entertainment options, beach front views were all excellent. Bus stations, shopping nearby. good value for all inclusive adult only stay. Shuttle to and from the airport are the only problem since I booked through Hotels.com. I followed instructions to book the transportation but the shuttle company that provides the service never received my info. Both Riu hotel and Hotels.com did not address this issue when I reached out multiple times. I end up spending 1500 Mexican Pesos to pay for taxi to the hotel. I also had to spend extra time to ensure my shuttle back to the airport was available and booked at the reasonable time frame.

7-night business trip

Verified Hotels.com guest review

2/10 Poor

31 Oct 2024

Scam

The scammed us for money saying i broke my door frame to my room. It was like that when we checked in. They help me hostage for 4000 pesos and wouldnt let me leave. Very sad i have stayed at a bunch of places in cancun this was by far the WORST. Stay far awat

sidney, 4-night trip with friends

Verified Hotels.com guest review

10/10 Exceptional

27 Oct 2024

Lee, 5-night trip

Verified Hotels.com guest review

10/10 Exceptional

24 Oct 2024

Michael, 3-night trip

Verified Hotels.com guest review

10/10 Exceptional

23 Oct 2024

Friendly and attentive staff, good food and fantastic atmosphere

Lee, 3-night trip

Verified Hotels.com guest review

8/10 Very good

23 Oct 2024

Overall the resort was great! Cons:Maybe I’m picky but the sheets were not comfortable and the bed was very hard. I wish there was more wine choices as there was no rose unless you wanted to pay more which I find ridiculous. Pros: One of the cleanest resorts I have ever stayed at. Fun atmosphere overall and the beach was gorgeous. Food was pretty good the breakfast buffet especially. Almost anything you could think of was an option.

Kelley, 4-night trip

Verified Hotels.com guest review

10/10 Exceptional

21 Oct 2024

RIU New Fav

The property was all that i coupd have wanted. Clean, friendly staff, a accommodating and fun!

Sanford, 6-night trip

Verified Hotels.com guest review

8/10 Very good

19 Oct 2024

Had a great time

Friendly staff, Food was good, Drinks were great. Wish the bed was more comfortable and they had a nightclub on site. Other than that would def come back.

Monique, 5-night trip

Verified Hotels.com guest review

10/10 Exceptional

18 Oct 2024

Raaheim, 3-night trip

Verified Hotels.com guest review

10/10 Exceptional

14 Oct 2024

Arath, 5-night trip

Verified Hotels.com guest review

2/10 Poor

13 Oct 2024

Nice hotel horrible food

The food was terrible. The room was great but the food was awful. The breakfast was not good, the lunch buffet was bad and the Asian restaurant was not edible. The best food was the lunch near the pool. And the upgrade to the excellence club was a waste. The “special” pool was deep and nothing special. DO NOT GET IT!!! Overall if you don’t care about the food or don’t have a palate go ahead and stay.

5-night trip

Verified Hotels.com guest review

8/10 Very good

3 Oct 2024

Great trip

Had a great time at the resort. The staff was wonderful. The weather turned miserable when a hurricane passed by so they shut most of the hotel down but they still had delicious food options and the staff worked over time to keep everyone safe. Drinks were amazing and food was top notch. Loved my room and view. Only downside they want to limit you to one towel to use at the pool. They make you use a card to check out the towel. Very odd. I travel a lot and have never seen that before. Otherwise loved my trip and would go again.

marcus, 4-night trip

Verified Hotels.com guest review

8/10 Very good

30 Sep 2024

no me dueron el swervicio de traslado de hotel al areopuero

Rebeca, 4-night family trip

Verified Hotels.com guest review

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Hotel Riu Palace Kukulkan - Adults Only

Choose dates to view prices

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only

Reviews

Wonderful

Popular amenities

Main amenities (12)

Feel at home (6)

Room options

View all photos for Junior Suite Ocean View Elite Club (M)

Junior Suite Ocean View Elite Club (M)

Highlights

View all photos for Junior Suite (E)

Junior Suite (E)

Highlights

View all photos for Junior Suite, Ocean View (B2C-US)

Junior Suite, Ocean View (B2C-US)

Highlights

View all photos for Junior Suite, Partial Ocean View (E)

Junior Suite, Partial Ocean View (E)

Highlights

View all photos for Junior Suite, Ocean View (Elite Club | E)

Junior Suite, Ocean View (Elite Club | E)

Highlights

View all photos for Junior Suite, Ocean View (E)

Junior Suite, Ocean View (E)

Highlights

View all photos for Suite, Ocean View (Elite Club | E)

Suite, Ocean View (Elite Club | E)

Highlights

View all photos for Junior Suite, Ocean View (Elite Club | C)

Junior Suite, Ocean View (Elite Club | C)

Highlights

View all photos for Junior Suite, Partial Ocean View (U)

Junior Suite, Partial Ocean View (U)

Highlights

View all photos for Suite, Ocean View (Elite Club | C)

Suite, Ocean View (Elite Club | C)

Highlights

View all photos for Junior Suite (L)

Junior Suite (L)

Highlights

View all photos for Junior Suite Vista Mar (M)

Junior Suite Vista Mar (M)

Highlights

View all photos for Junior Suite, Oceanfront (Front Elite Club -L)

Junior Suite, Oceanfront (Front Elite Club -L)

Highlights

View all photos for Suite, Ocean View (Elite Club, B2C-US)

Suite, Ocean View (Elite Club, B2C-US)

Highlights

View all photos for Junior Suite, Partial Sea View (L)

Junior Suite, Partial Sea View (L)

Highlights

View all photos for Junior Suite, Sea View (L)

Junior Suite, Sea View (L)

Highlights

View all photos for Junior Suite, Ocean View (Elite Club - L)

Junior Suite, Ocean View (Elite Club - L)

Highlights

View all photos for Suite, Ocean View (Elite Club - L)

Suite, Ocean View (Elite Club - L)

Highlights

View all photos for Junior Suite (B2C-US)

Junior Suite (B2C-US)

Highlights

View all photos for Junior Suite Ocean Front Elite Club (U)

Junior Suite Ocean Front Elite Club (U)

Highlights

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

Junior Suite, Oceanfront (Elite Club, B2C-US)

Highlights

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CAN)

Junior Suite, Oceanfront (Elite Club | B2C-CAN)

Highlights

View all photos for Junior Suite (B2C-CAN)

Junior Suite (B2C-CAN)

Highlights

View all photos for Junior Suite, Ocean View (Elite Club | B2C-CAN)