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Grand Muthu Forte da Oura

5.0 star property
Luxury aparthotel with 12 restaurants, near The Strip

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Muthu Forte da Oura

View from room
Outdoor pool, pool umbrellas, pool loungers
View from room
View from property
6 bars/lounges

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • Non-smoking
  • Free parking
  • Microwave

Main amenities (12)

  • 115 smoke-free apartments
  • Daily housekeeping
  • Near the beach
  • 12 restaurants and 6 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Children's pool
  • 6 coffee shops/cafes
  • Babysitting

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Microwave
  • Private bathroom

Room options

Available filters for rooms
Showing 22 of 22 rooms

Deluxe Room (2 total)

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Bidet
Hairdryer
Shower/bath combination
Microwave
  • Studio
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Apartment, 1 Bedroom (Junior)

Standard Apartment, 1 Bedroom (Junior) | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Apartment, 1 Bedroom (Junior)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for One Bedroom Junior Standard

Blackout curtains, iron/ironing board, free WiFi, bed sheets

One Bedroom Junior Standard

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
TV
Blackout curtains
Separate bedroom
  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room (4 Guests)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Deluxe Room (4 Guests)

Highlights

Air conditioning
Mini-fridge
TV
Blackout curtains
Private bathroom
Bidet
Hairdryer
Shower/bath combination
  • 400 sq m
  • Studio
  • Sleeps 4
  • 1 Single Bed and 1 Double Sofa Bed

One Bedroom Club (2 adults + 2 children)

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Bidet
Hairdryer
Shower/bath combination
Microwave
  • Studio
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Double Room (2 Adults)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room (2 Adults)

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Bidet
Hairdryer
Shower/bath combination
Microwave
  • 400 sq m
  • Studio
  • Sleeps 2
  • 2 Single Beds

One Bedroom Junior Club (2 adults + 1 child)

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Bidet
Hairdryer
Shower/bath combination
Microwave
  • Studio
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Bedroom (Junior 2 Adults)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Apartment, 1 Bedroom (Junior 2 Adults)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Dining table
TV
Blackout curtains
  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Apartment, 1 Bedroom (Club 2 Adults + 2 Children)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Apartment, 1 Bedroom (Club 2 Adults + 2 Children)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Apartment, 1 Bedroom (Club 2 Adults + 1 Child)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Apartment, 1 Bedroom (Club 2 Adults + 1 Child)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Apartment, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Dining table
TV
Blackout curtains
  • 80 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 2 Double Sofa Beds

One Bedroom Junior Club (4 guests)

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Bidet
Hairdryer
Shower/bath combination
Microwave
  • Studio
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Deluxe Room

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
TV
Blackout curtains
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

One Bedroom Junior Club 2 adults + 2 children

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Bidet
Hairdryer
Shower/bath combination
Microwave
  • Studio
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

One Bedroom Junior Standard (4 guest)

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Bidet
Hairdryer
Shower/bath combination
Microwave
  • Studio
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Apartment, 1 Bedroom (Club)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Apartment, 1 Bedroom (Club)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

One Bedroom Club (6 adults)

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Bidet
Hairdryer
Shower/bath combination
Microwave
  • Studio
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed

View all photos for Club Apartment, 1 Bedroom

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Club Apartment, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 2 Double Sofa Beds

One Bedroom Junior Club (2 adults)

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Bidet
Hairdryer
Shower/bath combination
Microwave
  • Studio
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Apartment, 1 Bedroom (Club 2 Adults)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Junior Apartment, 1 Bedroom (Club 2 Adults)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

One Bedroom Standard (6 guest)

Highlights

Air conditioning
TV
Blackout curtains
Private bathroom
Bidet
Hairdryer
Shower/bath combination
Microwave
  • Studio
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed

View all photos for Club Apartment, 1 Bedroom (Club 2 Adults + 2 Children)

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Club Apartment, 1 Bedroom (Club 2 Adults + 2 Children)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Similar properties

Interior

Muthu Oura Praia Hotel

Pool
Airport transfer
Kitchen
Laundry facilities
8.2 out of 10, Very good, (512)
The price is 1.967.755 ₫
2.085.876 ₫ total
includes taxes & fees
12 Jan - 13 Jan 2025
Muthu Oura Praia Hotel

About the area

Map
Rua Oliveira Martins, Albufeira, 8200-619

What's nearby

  • Oura Beach - 5 min walk
  • The Strip - 6 min walk
  • Balaia Golf Village - 4 min drive
  • Albufeira Old Town Square - 7 min drive
  • Peneco Beach - 19 min drive

Getting around

  • Portimao (PRM) - 37 min drive
  • Faro (FAO-Faro Intl.) - 41 min drive
  • Albufeira - Ferreiras Station - 13 min drive
  • Tunes Station - 20 min drive
  • Loule Station - 29 min drive
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • ‪Restaurante Bar Wild & C - ‬6 min walk
  • ‪Sizzling Stone - Actividades Turísticas - ‬6 min walk
  • ‪Pints & Pitchers Sports Bar - ‬5 min walk
  • ‪Beach Caffé - ‬8 min walk
  • ‪SolCaffe - ‬4 min walk

About this property

Grand Muthu Forte da Oura

Grand Muthu Forte da Oura features a free kids' club and puts you within a 10-minute walk of The Strip. After splashing around at the outdoor pool, you can grab a bite to eat at one of the 12 restaurants or unwind with a drink at one of the 6 bars/lounges. An outdoor tennis court and 6 coffee shops/cafes are other highlights, and apartments offer microwaves and slippers.

All-inclusive

All-inclusive room rates at Grand Muthu Forte da Oura are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Bottled spirits included
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Languages

English, French, German, Portuguese, Spanish

At a glance

Arriving/Leaving

  • Check-in start time: 4 PM; check-in end time: 3 AM
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The property charges EUR 2 for credit card payments
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Property amenities

Beach

  • Near the beach

Pool/Spa

  • Outdoor pool
  • Umbrellas
  • Sunloungers

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle

Family friendly

  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground

Restaurants on site

  • GOLDEN BUFFET
  • SPICE GARDEN
  • Pizza House
  • Sushi & Sake
  • Seamoon Chicken Piri Piri

Food and drink

  • Microwave
  • Electric kettle

Dining

  • Full breakfast available for a fee daily 8:00 AM–10:00 AM: EUR 12 for adults and EUR 6 for children
  • 12 restaurants and 6 coffee shops
  • 6 bars/lounges
  • Snack bar/deli

Bedrooms

  • Bed sheets provided

Bathrooms

  • Combined shower/bath
  • Hairdryer
  • Slippers
  • Bidet
  • Towels provided
  • Free toiletries

Living spaces

  • Library

Entertainment

  • TV with satellite service
  • Pool or billiards table
  • Games room
  • TV in a common area

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • Low-height worktop and sink
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Iron/ironing board (on request)
  • Safe (surcharge)
  • 24-hour front desk

Location highlights

  • In the city centre

Things to do

  • Outdoor tennis courts
  • Tennis on site
  • Volleyball on site
  • Parasailing nearby
  • Sailing nearby
  • Snorkelling nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Swimming nearby
  • Bike rentals nearby
  • Marina nearby
  • Boat tours nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 115 rooms
  • 4 floors
  • 1 building

Special features

Dining

GOLDEN BUFFET – On-site restaurant.
SPICE GARDEN – On-site restaurant. Open selected days.
Pizza House – On-site restaurant. Open daily.
Sushi & Sake – On-site sushi bar. Open daily.
Seamoon Chicken Piri Piri – On-site restaurant. Open daily.

Fees & policies

Refundable deposits

  • Breakage deposit: EUR 50 per stay (for stays between 29 December to 1 January)

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 0.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • A tax is imposed by the city: From 1 April to 31 October, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Full breakfast is offered for an extra charge of approximately EUR 12 for adults and EUR 6 for children
  • Airport shuttle service is offered for an extra charge of EUR 20 per person (return)
  • Credit card charges are subject to an extra charge of EUR 2
  • Safes in guest rooms can be used for EUR 2.50 per day

Renovations and closures

The property is closed between 1 December and 31 January.

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle service for children up to age 11 costs EUR 10 (return)

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.
Property Registration Number 1245

Also known as

Forte da Oura
Forte da Oura Hotel
Forte Luna da Oura
Hotel Luna Forte da Oura
Luna Forte
MGM MUTHU Forte da Oura Aparthotel Albufeira
Luna Forte da Oura Albufeira
MGM MUTHU Forte da Oura Aparthotel
Luna Forte da Oura Hotel Albufeira
Forte Hotel Albufeira
Luna Forte Da Oura Albufeira, Portugal - Algarve
Luna Forte da Oura Aparthotel Albufeira
Luna Forte da Oura Aparthotel
Forte Albufeira
Albufeira Forte
MGM MUTHU Forte da Oura Albufeira
Muthu Forte da Oura Aparthotel Albufeira
Muthu Forte da Oura Aparthotel
Muthu Forte da Oura Albufeira
Grand Muthu Forte da Oura Aparthotel Albufeira
Grand Muthu Forte da Oura Aparthotel
Grand Muthu Forte da Oura Albufeira
Grand Muthu Forte Da Oura Albufeira
Forte Da Oura
Forte Albufeira
Forte Hotel Albufeira
Luna Forte da Oura Hotel
Muthu Forte da Oura
Luna Forte da Oura
MGM MUTHU Forte da Oura
Muthu Forte Da Oura Albufeira
Grand Muthu Forte da Oura Albufeira
Grand Muthu Forte da Oura Aparthotel
Grand Muthu Forte da Oura Aparthotel Albufeira

Frequently asked questions

Is Grand Muthu Forte da Oura currently open?
The property is closed between 1 December and 31 January.
Does Grand Muthu Forte da Oura offer free cancellation for a full refund?
Yes, Grand Muthu Forte da Oura does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Muthu Forte da Oura?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Grand Muthu Forte da Oura?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Muthu Forte da Oura?
Yes, there's free self parking.
Is an airport shuttle service offered by Grand Muthu Forte da Oura?
Yes, an airport shuttle is available. The charge is EUR 20 per person return.
What are the check-in and check-out times at Grand Muthu Forte da Oura?
Check-in start time: 4 PM; check-in end time: 3 AM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at Grand Muthu Forte da Oura and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes volleyball. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include 6 bars and an arcade. Grand Muthu Forte da Oura also has a garden.
Are there restaurants at or near Grand Muthu Forte da Oura?
Yes, there are 12 on-site restaurants.
What's the area around Grand Muthu Forte da Oura like?
Grand Muthu Forte da Oura is in the heart of Albufeira, a short 6-minute walk from The Strip and 5 minutes' walk from Oura Beach.

Grand Muthu Forte da Oura Reviews

Reviews

7.0

Good

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Good

Pauline, 5-night trip
Verified Hotels.com guest review

8/10 Very good

6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rooms where very spacious and clean. Facilities all worked well. Everything went smoothly.
Jack, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Ian, 8-night trip
Verified Hotels.com guest review

8/10 Very good

Good time, but this is never a 5 star hotel . It’s dated . 3 star .
Ian, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Rachel, 7-night trip
Verified Ebookers guest review

8/10 Very good

We had a 12 night stay which we thoroughly enjoyed. We were on Self catering. The apartment is well equipped everything we need. The apartment was very very spacious and the towels were changed every other day. The staff were very pleasant and nothing was too much bother. There are plenty of loungers round the pool area but it doesn’t take long for them to be taken. We would holiday here again.
Diane, 12-night trip
Verified Hotels.com guest review

6/10 Good

Never a five star establishment
Hotel very dated decor needing refreshed in rooms, bath and shower dirty no pressure in shower stayed 4 nights and room only cleaned once. Not 5 star as rated.
Ronnie, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Oliver, 4-night trip
Verified Expedia guest review

2/10 Poor

Para ser un 5 estrellas deja mucho que desear, está bastante anticuado, paredes con humedades, baños que necesitan una reforma integral, mobiliario de los años 60...
Gema Lopera, 1-night trip with friends
Verified Expedia guest review

6/10 Good

Stephen, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Nice but would have preferred a view
Location brilliant. Room 207 had no view and had a lot of construction noises throughout the day. However if we had a nice view of the sea or pool it would have been fine. We were in Albufeira with a large group of people for a birthday so didn't make much odds however it would have been disappointing if we were there for a relaxing break. Otherwise everything was excellent..
G, 5-night trip
Verified Hotels.com guest review

8/10 Very good

nice place rooms a bit dated but overall enjoyed ,old town 20 minute walk but taxi €7
9-night family trip
Verified Expedia guest review

6/10 Good

3.5 star
No way this is a five star hotel, other than the lobby. I would say three and a half at best. There was mouldings missing in doorways all the plumbing was falling apart the shower was a dribble. The tv had the capacity for Netflix but not offered. The furniture was very old and run down. On the positive the staff was helpful and the area offered a lot
James, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Don’t go near this place
The Al inclusive package was a disgrace food disgusting and cold ever day. Drinks at the bar were a disgrace no rose wine, no malibu, no sangria no drinks at all before 12pm We arrived at hotel at 13.00pm and did not get checked in until 4pm and hotel would not give us our al inclusive band until 4pm No entertainment at the pool during the day no music nothing and the entertainment at night should have just went home
Joseph, 6-night trip
Verified Hotels.com guest review

8/10 Very good

peter, 4-night trip
Verified Hotels.com guest review

8/10 Very good

A very beautiful reception place should have the same quality apartments...
7-night trip
Verified Expedia guest review

4/10 Fair

Nothing in this property was unique. I don't know why it was categorized 5 stars hotel !
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel in Albufeira
I like so much the hotel. It is very well localizated, big rooms, nice pool and great prices.
ZSUZSANNA, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

2-night trip
Verified Expedia guest review

8/10 Very good

It was a tad noisy and boisterous around the pool at times
9-night romance trip
Verified Ebookers guest review

6/10 Good

kathryn, 4-night romance trip
Verified Hotels.com guest review

8/10 Very good

Basic but good apartments with everything you need to self cater. You can use the gym, tennis court, sauna and pool of the building next door. The building has no modern soundproofing so if you have a 'party' group arrive it can be very problematic. However, this happened to us and when we had a shocking night the staff, who were extremely nice and reasonable, moved us the next day to the other hotel next door and we had no problems, and an excellent week.
7-night romance trip
Verified Expedia guest review

8/10 Very good

Shaun, 2-night romance trip
Verified Hotels.com guest review

4/10 Fair

DIRTY! NOT 5*
We arrived late at night and checked into a ground floor room.On arrival we realised the room had not been cleaned properly. The floor was still covered in sand ,the shower screen was still filthy, there was the previous guests empty bottles in the shower still and there was no clean towels.As it was late when we arrived we tried to go to sleep before going to reception with our complaints but this was not to be as we noticed our room was really close to the bar area and could hear the group of people in there singing and shouting even after 3am.And as our room was also located right next to the main reception doors all you could hear is people coming in and out all night or people standing outside the room smoking. After our first night we went to reception with our complaints after also finding a toe nail on floor they said would try and upgrade us to a better room which later I had an email to this effect but when we went back to reception we were told there there was only another room on the ground floor to move us to which we felt we had to accept as we thought it may be less noisy.This room was almost as bad, the bathroom smelt of sewage, there was damp on the wall, the furniture was worn and we even found a bottle top and old label on the floor.The room was just as noisy as located near to reception so could hear people coming in and out all night.Would no way class this as 5 star 3 at best! And id still expect a 3 star to be cleaned properly!! Would not stay again.
terry, 5-night romance trip
Verified Hotels.com guest review