The room looks lovely on first appearance. We stayed in The Loft and it was really in need of some tlc. The floor in the bathroom is warped, there’s no water pressure in the sink and the sink was coming off the wall so I stopped leaning on it! The shower needs work, in general it’s poor. A bath took half an hour to fill. Not worth the price we paid, but location was fantastic for getting around. Bed was very comfortable which is important, but this room needs significant work, including the bathroom needing a decent renovation job. Also, to hear your cleaner openly being rude and complaining outside sat down isn’t exactly very good for business.