The staff was very kind and helpful, but they don't use a night auditor overnight, they just close the lobby down. Make sure to book transportation if needed before they leave for the night. The location is a bit strange, being in an alley, but I never felt unsafe. That said, the location is absolutely perfect, you are in the middle of everything. The room we had could have used a little maintenance, nothing major, bedside shelves not fully secured, door handle was loose, minor stuff. Air conditioner was nice and cold, which was huge during the heat wave. Pizza Napoli and the sandwich shop are within stumbling distance, you'll love the location.